Brandon CutshallLocal Guide · 77 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleConvenient location to take off household trash.
Washington College Convenience Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%93+22.5Value 14%87+12.3Replies to reviews 7%18+1.3Craft & service penalty99−0.1Momentum penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 14 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 15%
4.8 ★★★★★ 53 Google reviews · 4 photos
89%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Washington College Convenience Center at a glance
Customers frequently praise the facility's convenient location, quick turnaround times, and the helpfulness of staff who assist with unloading items and operating the cardboard compactor. Recurring themes highlight the friendly nature of the employees and the value of the service for disposing of household waste and debris. However, some reviews criticize inaccurate online operating hours and an unmonitored phone line, while others note issues with long lines and a full compactor limiting capacity.
- Google rating: 4.8 out of 5 from 53 reviews (89% five-star).
- Reviews on this page: 53 Google reviews (26 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 24, 2026.
- Service: Hazardous Material Removal Service serving Johnson City, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Washington College Convenience Center: 78/100 on this factor. Category median: 93.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Washington College Convenience Center: 93/100 on this factor. Category median: 93.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Washington College Convenience Center: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Washington College Convenience Center: 87/100 on this factor. Category median: 94.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Washington College Convenience Center: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Washington College Convenience Center: 18/100 on this factor. Category median: 62.F
18
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
- 5 stars4789%
- 4 stars36%
- 3 stars24%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise22100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2091%
- Speed & response29%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Attendants were very helpful making sure there were no accidents”
“The men are very friendly, and even if there is a line it typically moves fast .”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Washington College Convenience Center for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
NicoleLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love Steve he's such a nice person, first one to jump in and help anyone who needs help. She's made my experience so much easier and the friendliness makes us feel welcome.
Dee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Three different occasions I have checked the website and it says they are open- yet when I show up they are closed. I have tried to call there to make sure they are open and I get a recording saying the mailbox has not been set up. Either update the site with correct hours OR have someone answer the phone. I…
AnitaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Conveniently located, clean, neat and organized. Employees are friendly and helpful.
+ Professionalism
FA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Provides a valuable service for the area. Get in and out quick! Staff is helpful and friendly.
Junk removalHazardous waste removal & disposalHouse & garage cleanouts+ Responsiveness+ Professionalism
Alma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
They work hard and are very nice people Thank you for all you do God bless them
+ Responsiveness+ Punctuality+ Quality
CarolLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The people who work here are very helpful. You drive around and thru to drop off household trash. If you have cardboard boxes, they will help you unload and put them into the compactor.
+ Professionalism
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| House & garage cleanouts | 7 | — |
| Yard debris removal | 3 | — |
| Junk removal | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 53 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
DAVID GOODMAN-HURLEYLocal Guide · 15 reviewsTotal number of Google reviews DAVID has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAttendants were very helpful making sure there were no accidents
bradley carterLocal Guide · 20 reviewsTotal number of Google reviews bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways helpful guys working there.
J FMLocal Guide · 204 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff are always friendly and helpful. Good place to take you household waste.
Johnny BarbourLocal Guide · 16 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to get to and helpful to get rid of trash and debris.
Robbin GregoryLocal Guide · 227 reviewsTotal number of Google reviews Robbin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat dump! Helpful staff.
Pam MastersLocal Guide · 16 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are nice and helpful. Kindness goes a long way God bless them x
Nicole EverettsLocal Guide · 19 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love Steve he's such a nice person, first one to jump in and help anyone who needs help. She's made my experience so much easier and the friendliness makes us feel welcome.
Dee Dee Lawson7 reviewsTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThree different occasions I have checked the website and it says they are open- yet when I show up they are closed. I have tried to call there to make sure they are open and I get a recording saying the mailbox has not been set up. Either update the site with correct hours OR have someone answer the phone. I should not have to drive there to find out if they decide to be open or not. Do better…. This is NOT acceptable.
Anita JenkinsLocal Guide · 17 reviewsTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleConveniently located, clean, neat and organized. Employees are friendly and helpful.
- Positive: Professionalism
Business details
- Address: 255 Bill West Rd, Limestone, TN 37681
- Phone: (423) 257-3917
- Website: washingtoncountytn.org
- Service area: Johnson City, TN