Waste management service · Wilmington, DE · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%64+15.5Value 14%84+11.9Replies to reviews 7%33+2.3Craft & service penalty13−8.7Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#167 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 9%
4.5★★★★★114 Google reviews · 14 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Waste Masters Solutions 4.5 out of 5 stars based on 114 reviews, with the owner responding to 63% of them. Customers frequently praise the company for punctual dumpster deliveries, fair pricing, and responsive communication from account managers who handle scheduling and billing efficiently. However, several low-star reviews cite recurring issues with missed appointments, drivers leaving debris on roads or properties, and unreturned voicemails, indicating occasional lapses in service reliability and customer support.
Google rating: 4.5 out of 5 from 114 reviews (87% five-star).
Reviews on this page: 114 Google reviews (103 with written comments, 4 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: September 4, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Waste Masters SolutionsHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waste Masters Solutions: 74/100 on this factor. Category median: 92.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waste Masters Solutions: 64/100 on this factor. Category median: 92.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Waste Masters Solutions: 13/100 on this factor. Category median: 97.F
13
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Waste Masters Solutions: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waste Masters Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waste Masters Solutions: 33/100 on this factor. Category median: 67.D
33
Bar = this company · dark tick = category median.
Star ratings
114 Google reviews we collected
4.5of 5
5 stars9987%
4 stars22%
3 stars11%
2 stars00%
1 star1211%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
95%praise
Praise16095%
Complaints85%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price2346%
Reasonable2448%
Overpriced36%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4426%
Speed & response3621%
Quality & results2615%
Communication1911%
Price & value1811%
Would recommend1710%
Honesty & trust85%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish Linda M showed compassion and care in helping us navigate this trying time.”
“The new manager Anthony is very difficult to deal with and is down right rude when he doesn’t get his way.”
“The service was on time and updated us almost hourly as we filled 3 30 yd dumpsters.”
“Jessica has been very helpful with additional pickups, reschedules and advanced notice on service delays.”
“Great service from the drives and super helpful customer support helped make our weeklong festival a success.”
“…ver dealt with…😅 They are awesome… thanks guys… I appreciate all the communication during the winter snowstorms, etc.…”
“The call from the amazing sales rep Kelly to the delivery of the dumpster was quick and very affordable.”
“Never once did they put in writing the price increase as their contract states they will and being on auto pay they just did as they pleased.”
“In accounting 5 stars to Ashley super helpful and the accounting is 100% reliable and a shout out to Amanda Newman for the friendly communication on t…”
“ccounting 5 stars to Ashley super helpful and the accounting is 100% reliable and a shout out to Amanda Newman for the friendly communication on the 3…”
People customers mention
Jessica17 reviews
Remick11 reviews
Kelly7 reviews
Riale6 reviews
Wastemasters3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Waste Masters Solutions for 3 kinds of job. Pick one to see what they paid and said.
BBrenda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had high winds last night that knocked both of our trash cans onto their sides. Before I could get out there to clean up the mess, the driver came, got out of his truck, and put everything back in the cans. Much appreciated!!!
MMike9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My daughter’s house experienced a kitchen fire. From start to finish Linda M showed compassion and care in helping us navigate this trying time. The service was on time and updated us almost hourly as we filled 3 30 yd dumpsters. What really stood out was the care they took to put the dumpster on wood so as to not…
Great priceJunk removalConstruction debris removal
TTim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great service from the drives and super helpful customer support helped make our weeklong festival a success.
Great price
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Linda McDonald is a pleasure to work with during our Italian Festival and throughout the year. We always receive proposals in a timely manner. Flexibility with scheduling is always appreciated. Over the years, our maintenance staff has never had any issues with pickup and interactions with the drivers have always been positive.
YYvette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We use Waste Masters for our business, we use dumpster for both trash and recycling and we rent an Executive portable potty. I just love the service we receive. Justin Masterson is responsive and communicative. In accounting 5 stars to Ashley super helpful and the accounting is 100% reliable and a shout out to…
Great priceService not listed
CCharles2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
WasteMasters takes care of our business account and we couldn't be happier. I can't say enough good things about the whole team - everyone from Kelly in Customer Service to our driver Tony. They are always willing to assist and do it with a smile. Too nitch service, Everytime.
We had high winds last night that knocked both of our trash cans onto their sides. Before I could get out there to clean up the mess, the driver came, got out of his truck, and put everything back in the cans. Much appreciated!!!
Response from the owner · a month ago
Thank you so much for the 5-star review, Brenda! We're thrilled to hear that our driver went above and beyond to help with the cleanup after the high winds. Your appreciation means a lot to us, and we're glad we could assist you.
M
Mike Francis9 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
My daughter’s house experienced a kitchen fire. From start to finish Linda M showed compassion and care in helping us navigate this trying time. The service was on time and updated us almost hourly as we filled 3 30 yd dumpsters. What really stood out was the care they took to put the dumpster on wood so as to not damage the street in front of her house. Great job team! Many Many Thanks!!!
Price assessment: Great price
Services: Junk removal, Construction debris removal
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Mike! We're very sorry to hear about your daughter's fire, but we're glad we could help make a difficult situation a little easier. Providing responsive, reliable service during times like these is extremely important to us, and we're pleased that Linda M and our team were able to support you throughout the cleanup process. It's great to hear that the timely service, communication, and attention to detail—like placing the dumpsters on wood to help protect the street—made a positive difference. We truly appreciate your kind words and recognition of our team's efforts. Thank you for trusting us during such a challenging time. We wish your daughter and family all the best as they continue to recover and move forward.
T
Tim Mueller3 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Great service from the drives and super helpful customer support helped make our weeklong festival a success.
Price assessment: Great price
Response from the owner · 4 months ago
Thank you so much, Tim, for the great review! We’re thrilled to hear that our drivers and customer support team helped make your weeklong festival a success. Providing reliable service and support—especially for events like yours—is what we’re all about.
We truly appreciate the opportunity to work with you and look forward to supporting your future events!
R
Robert Shields2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Linda McDonald is a pleasure to work with during our Italian Festival and throughout the year. We always receive proposals in a timely manner. Flexibility with scheduling is always appreciated. Over the years, our maintenance staff has never had any issues with pickup and interactions with the drivers have always been positive.
Response from the owner · 4 months ago
Thank you so much, Robert, for your kind words and continued trust in Waste Masters Solutions! It’s truly a pleasure working with you and supporting the Italian Festival year after year. We’re glad to hear that our team—from scheduling to our drivers—has consistently met your expectations. Flexibility and reliable service are exactly what we strive for. We appreciate your partnership and look forward to many more successful events together!
Y
Yvette Dively5 reviewsiTotal number of Google reviews Yvette has written across all businesses on Google Maps, not just this one.
We use Waste Masters for our business, we use dumpster for both trash and recycling and we rent an Executive portable potty. I just love the service we receive. Justin Masterson is responsive and communicative. In accounting 5 stars to Ashley super helpful and the accounting is 100% reliable and a shout out to Amanda Newman for the friendly communication on the 30 yard roll off, you made me feel like your only customer. OH I should add that the prices have been quite consistent for some time and pickups are always on schedule.
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
Hi Yvette,
Thank you so much for the wonderful review and for trusting Waste Masters with your services—we truly appreciate your business! It’s great to hear that everything from your dumpster and recycling service to the executive portable restroom has been running smoothly. We take a lot of pride in providing reliable service and consistent pricing, so your feedback means a lot. I’ll be sure to pass along your kind words to Justin, Ashley, and Amanda—they’ll be thrilled to hear that their responsiveness, communication, and support made such a positive impression. Creating that “you’re our only customer” experience is exactly what we strive for. Thanks again for taking the time to share your experience—we look forward to continuing to serve you!
C
Charles Dawley2 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
WasteMasters takes care of our business account and we couldn't be happier. I can't say enough good things about the whole team - everyone from Kelly in Customer Service to our driver Tony. They are always willing to assist and do it with a smile. Too nitch service, Everytime.
Services: Service not listed
Response from the owner · 5 months ago
Thank you so much for the kind words, Charles! We truly appreciate you taking the time to share your experience. It means a lot to hear that Kelly, Tony, and the rest of our team are taking great care of you—we’ll be sure to pass along your compliments! Providing reliable service with a positive attitude is what we strive for every day. Thanks again for choosing Waste Masters—we’re grateful for your partnership!
R
Robyn JonesLocal Guide · 14 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Jessica has been remarkable. I changed from Delaware waste disposal to Wastemasters because I perceived a lack of customer care and felt that we were merely an account number, rather than receiving tailored service and support.
Price assessment: Great price
Services: Junk removal, Construction debris removal
Response from the owner · 5 months ago
Thank you so much for the five-star review, Robyn! We truly appreciate you taking the time to share your experience. Jessica will be thrilled to hear your kind words—she consistently goes above and beyond to ensure our customers feel valued and supported. Providing personalized service, not just treating customers as an account number, is exactly what we strive for. We’re grateful you chose Waste Masters and look forward to continuing to support you.
R
Ryan Henderson6 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I got a 30 yd dumpster, very reasonably priced. They came and left it on time exactly where I needed it and I was able to keep it longer than the original 2 weeks for a very reasonable daily charge. Kelly Riale who I worked with was very friendly. Loved that I could freely open the dumpster door, a lot of companies lock that and that made it super convenient to not have to throw stuff over the edge. I only order dumpsters every couple years but I would definitely do it through Waste Masters again. Highly recommend.
Price assessment: Great price
Services: Junk removal
Response from the owner · 6 months ago
Thank you so much for the 5-star review, Ryan! We're thrilled to hear you found our pricing reasonable and appreciated the flexibility and convenience of our dumpster service. Your recommendation means a lot to us, and we look forward to serving you again in the future.
J
Jannah Market1 reviewiTotal number of Google reviews Jannah has written across all businesses on Google Maps, not just this one.
It is a respected company and up to their standard. Our account manager Jessica is the most professional and helpful.
Response from the owner · 6 months ago
Thank you so much for the 5‑star review and for your kind words! We truly appreciate your trust and are glad to hear that our standards met your expectations. Jessica will be delighted to know her professionalism and support made a positive impact. Thank you, Jannah Market—we value your partnership and look forward to continuing to serve you.
B
Bob Bognet1 reviewiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Our trash pick up was missed and Jessica Remick was very helpful getting the pick up taken care of the next day. Thank you!
Response from the owner · 6 months ago
Thank you for the 5-star review, Bob! We’re sorry for the missed pickup, but we’re glad Jessica Remick was able to step in and get everything taken care of so quickly. We’ll be sure to pass along your kind words—she’ll appreciate the recognition. Thank you for giving us the opportunity to make things right, and we truly appreciate your feedback!
