Waste management service · Ocala, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty42−5.8Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 84 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 7%
4.5★★★★★1,244 Google reviews · 19 photos
86%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Waste Pro 4.5 out of 5 based on 1244 reviews, with the owner responding to 96% of them. Positive feedback highlights punctual trash pickup, friendly drivers, and helpful sales representatives who assist with service setup. However, recurring complaints involve missed regular pickups, delayed delivery of required trash cans, and difficulty resolving scheduling issues through customer service.
Google rating: 4.5 out of 5 from 1,244 reviews (86% five-star).
Reviews on this page: 1,244 Google reviews (1,144 with written comments, 10 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 27, 2026.
Service: Hazardous Material Removal Service serving Ocala, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Waste ProHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waste Pro: 61/100 on this factor. Category median: 94.B
61
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waste Pro: 29/100 on this factor. Category median: 92.D
29
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Waste Pro: 42/100 on this factor. Category median: 96.C
42
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Waste Pro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waste Pro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waste Pro: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
1,244 Google reviews we collected
4.5of 5
5 stars1,07086%
4 stars171%
3 stars71%
2 stars131%
1 star13711%
Praise vs complaints
Phrases our text analysis found in 1,144 written reviews
91%praise
Praise86791%
Complaints889%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3738%
Reasonable5052%
Overpriced11%
Not sure99%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude41443%
Quality & results26328%
Speed & response15116%
Would recommend445%
Honesty & trust394%
Price & value283%
Communication162%
What customers talk about
We read 1,144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are friendly, provide excellent service, and I appreciate their hard work.”
“I was hung up on by a rep - supervisor Lisa was supposed to call me back after researching my account same day.”
“Christian and Josh on truck #338 always do a great job with trash pickup.”
“…courtesy” this place is absolute trash and their customer service is terrible.…”
“And I’m an older gentlemen and they helped me very promptly and without any hesitation or attitude.”
“…ore you start ok cool had him sign up my next door neighbor also can never showed until October 14th called them they said cans on order just put out…”
“Tay and Machard from Truck # 1658 are awesome people I would recommend them to anyone who is in need of assistance.”
“I would encourage everyone who reads this to stay away, there are better companies out there.”
“Both Tay and Michard are dependable, professional, and consistently go above and beyond.”
“Find it funny last time the lady tracked the truck to see if I was lying but now I’m home and watched them pick up my neighbors and keep it moving she…”
“She assisted with competitive pricing, major problem solving, and was pleasant and kind during our entire transaction.”
“There has been several occasions when the prices changed or the amount of pickup with no notification.”
“She was also friendly, easy to talk to, and address any situations we had.”
People customers mention
Tay62 reviews
Shawn61 reviews
Andre56 reviews
Machard48 reviews
Howard39 reviews
Truck36 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Waste Pro for 8 kinds of job. Pick one to see what they paid and said.
DDebbieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★
I've only had this service for 6 months now and already, 3 missed regular garbage pickups. I also had to buy my own garbage can when I started the service. When I follow up with a phone call they ask address and say they have let them know. Today, being its close to closing time and their still not here, they tell…
DDeborah14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
The Waste Pro crew that suppose to pick up the garbage at my home did not show up more than three times and if raining less
BBobby9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Well where do I start ,a salesman was walking around signing people up for service i thought what he offered was a great deal . Told us your start date will be 10/1/2026 that was on September 14 he told us and you would have a can before you start ok cool had him sign up my next door neighbor also can never showed…
House & garage cleanouts
AAnnie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Waste pro sent me one text message a week in advance our route was changing to an automated truck and I needed to order special trash cans. I’ve watched all my neighbors get trash cans. Called multiple times, they cannot give me a delivery date, they will not allow me to pick up a trash can. I was hung up on by a…
MMark10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
If you miss 1 payment and then pay your late payment and pay for 4 months in advance, and have been with this company for 10 years they treat you like your a pariha. You have to call every week just to get a pickup it's bullshit. I will never give them a very good review. It's bullshit. Don't use this company.
TTabithaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Waste Pro is requiring all customers to use a specific trash can! They won't bring the trash can nor will they pick up my trash I've already called four times over the past three weeks and each time I'm told the trash can will arrive the next day but it never does! I'm about to switch companies this is ridiculous!…
I've only had this service for 6 months now and already, 3 missed regular garbage pickups. I also had to buy my own garbage can when I started the service. When I follow up with a phone call they ask address and say they have let them know. Today, being its close to closing time and their still not here, they tell me they'll send them a text however, still my garbage sits there filled to the top after the weekend.
Response from the owner · 3 days ago
Update - Debbie, we have received your email and have already sent it to the local management team for resolution. LR
Debbie, we sorry to hear that you are having issues with service. We would like to have our local management team assist you but would need additional information. Please email us at [email protected] with your address and contact information and we will have the local management team review your service and reach out to you directly. LR
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Deborah Cantellops14 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
The Waste Pro crew that suppose to pick up the garbage at my home did not show up more than three times and if raining less
Response from the owner · a week ago
Deborah, thank you for sharing your feedback. We sincerely apologize for the three missed collections and the frustration this caused, ultimately leading to your decision to cancel service. We understand the importance of reliable and consistent collection service, and we regret that we did not meet your expectations. We appreciate you bringing your concerns to our attention and apologize for the inconvenience you experienced. If we can assist you in the future, please feel free to reach out to us directly at [email protected] LR
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Bobby Fletcher9 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Well where do I start ,a salesman was walking around signing people up for service i thought what he offered was a great deal . Told us your start date will be 10/1/2026 that was on September 14 he told us and you would have a can before you start ok cool had him sign up my next door neighbor also can never showed until October 14th called them they said cans on order just put out our old can . Sales man told us you will get the same service as before 2xs a week ,we'll customer service said no that area only gets 1x a week service, well from October 1 till now only had 1 pickup and no call from management team I guess they are under staffed, we are only 15 minutes from there shop maybe I should just take my trash there .and dont tell me they will get you today when I know thats a lie . I was in the waste industry for 37 years I know all the answers.
Services: House & garage cleanouts
Response from the owner · a week ago
Bobby, thank you for sharing your experience. We sincerely apologize for the delays in receiving your container, the missed collections, and the conflicting information you were provided regarding your service frequency. We understand your frustration, especially after being given a start date and expectations that were not met. This is not the experience we want for our customers, and we recognize the importance of providing accurate information and reliable service from the beginning. We have located your account and will forward your concerns to the local management team for review and follow-up. Thank you for bringing these issues to our attention. Please feel free to reach out to us directly at [email protected]. LR
J
Jose OgazaLocal Guide · 17 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Jose, we have located your account and see you signed up for service to begin on 10/07/26. We will ask the local management team to reach out to you directly to resolve any issues there may be. Please also feel free to reach out to us directly at [email protected]. Thank you. LR
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Slugger NwpLocal Guide · 16 reviewsiTotal number of Google reviews Slugger has written across all businesses on Google Maps, not just this one.
If I can rate this place 0 I would. I called and set up trash because I just moved. They sent my trash can couple days later in front of my place and they were suppose to pick up my trash that Friday. Well of course nothing so I called spoke to one of the ladies and they confirmed my address and told me they would let the driver know. I called a day before the trash day just to confirm they were going to do their job and they said yes my trash would be taken out on Tuesday. Well Tuesday comes and then nothing. I called again told them I’m tired of having to call then to remind them to do their jobs so the office said a supervisor will have the trash picked up today and they will let the driver know because he didn’t go down the road my house was on. Later that day the supervisor grabbed the trash and took my trash can. I got a call from the office and the first thing they told me is they are calling to refund me and they cannot reliever to my house because of a tree and the supervisor picked up my trash as “ courtesy” this place is absolute trash and their customer service is terrible. This is something they should of caught and let me know about the day my trash can was dropped off. Customers shouldn’t have to call to remind you to do their job.
Response from the owner · 3 weeks ago
Slugger Nwp, we sincerely apologize for the frustration and inconvenience you experienced while trying to get your new service started. We are also sorry that the issue with the tree was not identified and communicated to you when your cart was delivered. We appreciate you bringing this matter to our attention and apologize that we did not provide the level of service and communication you expected. We understand that your account is being refunded, and we regret that we were unable to provide service at your residence. Please feel free to reach out to us at [email protected]. LR
A
Annie Viera2 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Waste pro sent me one text message a week in advance our route was changing to an automated truck and I needed to order special trash cans. I’ve watched all my neighbors get trash cans. Called multiple times, they cannot give me a delivery date, they will not allow me to pick up a trash can. I was hung up on by a rep - supervisor Lisa was supposed to call me back after researching my account same day. It has been a week, no call back. Still no trash can, 3 weeks of trash piled up, had to pay someone on Facebook marketplace to haul off.
The rollout of these new trucks has been a DISASTER. The treatment by call center staff absolutely terrible. I am switching to Florida express.
Response from the owner · a month ago
Annie, we understand the frustration that can come with transitioning to new procedures, and we apologize for the delay in delivering your trash can. We also understand your concerns and want to ensure they are addressed appropriately. However, we ask that our staff be treated with courtesy and respect, even when there is frustration with the service.
We have asked our local management team to reach out to you directly to work toward a resolution. If you need additional assistance, please feel free to contact us at [email protected].
Thank you for bringing your concerns to our attention.
LR
M
Mark10 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
If you miss 1 payment and then pay your late payment and pay for 4 months in advance, and have been with this company for 10 years they treat you like your a pariha. You have to call every week just to get a pickup it's bullshit. I will never give them a very good review. It's bullshit. Don't use this company.
Response from the owner · a month ago
Mark, we’re sorry to hear about the frustration you’ve experienced with your service, especially after being a customer for 10 years. We would like the opportunity to review your account and address the ongoing collection issues with the local management team. Please contact us directly at [email protected] with your service address and contact information so we can locate your account and work toward a resolution.
Thank you for your long-standing business and for bringing this matter to our attention. LR
T
TabithaLocal Guide · 19 reviewsiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Waste Pro is requiring all customers to use a specific trash can! They won't bring the trash can nor will they pick up my trash I've already called four times over the past three weeks and each time I'm told the trash can will arrive the next day but it never does! I'm about to switch companies this is ridiculous! You aren't doing the job I paid you to do!
Response from the owner · a month ago
Tabitha, we’re sorry to hear about the frustration you’ve experienced with your container delivery and missed collections. We have located your account and will review the information with our local management team to resolve the container delivery issue and address your missed collections. Please email us directly at [email protected] if we can assist you further. Thank you for bringing this to our attention. LR
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Quan2 reviewsiTotal number of Google reviews Quan has written across all businesses on Google Maps, not just this one.
Christian and Josh on truck #338 always do a great job with trash pickup. They are friendly, provide excellent service, and I appreciate their hard work. Thank you, Waste Pro!
Response from the owner · a month ago
Hi Quan, thank you for the 5-star review in Ocala and for sharing your story with us! We work hard to make sure each customer feels valued. We're always happy to help!
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Bryan Kelley2 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
