Swimming pool supply store · Palmetto, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%77+21.7Replies to reviews 8%97+8Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★47 Google reviews · 6 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Water Club Pool Stores/Service/Repairs/Remodeling at a glance
Google reviewers rate the store 4.9 out of 5 based on 47 reviews, noting that the owner responds to every comment. Customers frequently praise the knowledgeable staff for providing honest advice, reasonable pricing, and free water testing without attempting to upsell unnecessary products. Recurring themes highlight helpful communication for new pool owners and convenient local access to supplies. The primary criticism involves the business closing earlier than its published hours, a pattern that has occurred multiple times and prompted the owner to offer compensation to affected customers.
Google rating: 4.9 out of 5 from 47 reviews (94% five-star).
Reviews on this page: 47 Google reviews (39 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Water Purification Service serving Palmetto, Florida.
Data from Google, last updated October 31, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Club Pool Stores/Service/Repairs/Remodeling: 87/100 on this factor. Category median: 88.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Club Pool Stores/Service/Repairs/Remodeling: 77/100 on this factor. Category median: 86.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Club Pool Stores/Service/Repairs/Remodeling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Club Pool Stores/Service/Repairs/Remodeling: 97/100 on this factor. Category median: 71.A
97
Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
4.9of 5
5 stars4494%
4 stars24%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
96%praise
Praise4896%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1632%
Quality & results1020%
Would recommend816%
Price & value714%
Honesty & trust48%
Speed & response36%
Communication24%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Plus, I had mentioned I was on a tight budget, and she still made sure I would use the right, budget friendly sizes and manage to get the job done.”
“I brought a water sample and my pool's type/capacity (gallons), and I've been getting great results just by following their simple instructions.”
“Staff (Brian who works on Sundays is my go-to guy) is very helpful and honest.”
“Tests my pool water and sells anything I need at a very reasonable price.”
“The owner Eric is the honest and trustworthy business person we have ever met.”
“The most wonderfull thing is my calls and texts were returned very promptly, Outstanding customer service seems very rare these days and Manatee Pools has it.”
“He doesn't pressure us to buy anything and always takes his time to explain how to solve our problems.”
People customers mention
Eric9 reviews
Supply3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGods2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Hands down, Liz is AWESOMESAUCE! Needed a little guidance on how to tackle a pool that was turning, and she reminded me of a chemical i was just introduced to earlier today! She also gave me a few tips and recommended a tandem pairing for optimal results. Plus, I had mentioned I was on a tight budget, and she still…
WWilliam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brian the gentleman who works in the store ( Sat 10/17/26 is very kind, informative and helpful. If you have any pool needs, he provides great customer service. He took over from Eric who worked the store a while ago. Bill C.
JJohnLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Staff (Brian who works on Sundays is my go-to guy) is very helpful and honest. They don’t try to upsell you into something you don’t need. They are also very knowledgeable and provide helpful information about how to do the simple maintenance yourself (cleaning the chlorination cell). As a first time pool owner I am…
DD6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great location and Brian is incredibly kind and helpful! Will be back and told my friends!
PPatLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
What a pleasure to not have to go too far for pool supplies. Great well stocked stores and great service. Everything we need is there!
JJohnLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I knew nothing about taking care of a pool but was eager to learn. I brought a water sample and my pool's type/capacity (gallons), and I've been getting great results just by following their simple instructions. They made it very easy for a DIY pool guy like me! They also carry a great selection of accessories and…
Hands down, Liz is AWESOMESAUCE! Needed a little guidance on how to tackle a pool that was turning, and she reminded me of a chemical i was just introduced to earlier today! She also gave me a few tips and recommended a tandem pairing for optimal results. Plus, I had mentioned I was on a tight budget, and she still made sure I would use the right, budget friendly sizes and manage to get the job done. #TeamLiz #winning
-Eli
Response from the owner · 4 days ago
Dear Eli,
Thank you so much for the great review! We are thrilled to hear that Liz was able to help you turn your pool around while keeping your budget in mind. We love having her on our team, and we'll make sure she sees your shoutout! Thanks for choosing us, and happy swimming!
Sincerely,
The Water Club of America
W
William Clapp6 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Brian the gentleman who works in the store ( Sat 10/17/26 is very kind, informative and helpful. If you have any pool needs, he provides great customer service. He took over from Eric who worked the store a while ago. Bill C.
Response from the owner · a week ago
Dear Mr. Clapp,
Thank you so much for the wonderful review! We are absolutely thrilled to hear about your great experience with Brian. He truly embodies our commitment to providing informative, helpful, and top-tier customer service for all of your pool needs.
Thank you for choosing us, and we look forward to helping you with your pool next time you visit.
Sincerely,
The Water Club of America
J
John IIILocal Guide · 21 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Staff (Brian who works on Sundays is my go-to guy) is very helpful and honest. They don’t try to upsell you into something you don’t need. They are also very knowledgeable and provide helpful information about how to do the simple maintenance yourself (cleaning the chlorination cell). As a first time pool owner I am grateful for their expertise and honesty. Can’t speak highly enough about them.
Response from the owner · a month ago
Hi John,
We greatly appreciate you taking the time to share your experience with us. As a first-time pool owner, the learning curve can be steep, so we are glad our team could provide the honest guidance and maintenance tips you needed. Brian and the rest of our staff look forward to assisting you whenever you visit next. Happy swimming!
Sincerely,
The Water Club of America
D
D Tomasello6 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Great location and Brian is incredibly kind and helpful! Will be back and told my friends!
Response from the owner · a month ago
Hello,
Thank you so much for your review and referrals! Our team will be so happy to hear that you enjoyed your visit to our location. We are small family-owned business, so word of mouth referrals are always appreciated! In addition to our retail stores, we also offer weekly maintenance, repairs, and remodeling. Please let us know if we can ever help you with anything else in the future. We appreciate your business and look forward to seeing you again in our store!
Sincerely,
The Water Club of America
J
Jennifer WindhausenLocal Guide · 197 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Great guys who run the place. Honest and dependable advice.
Response from the owner · 3 months ago
Dear Ms. Windhausen,
Thank you so much for your review! We are so happy to hear that our Palmetto retail team has been helping you with your pool. If there is ever anything else that we can help you with, please let us know and we will be more than happy to assist you. In addition to our three retail locations, we also offer weekly maintenance, repairs, and remodeling. We appreciate your business and look forward to serving you again in the future!
Sincerely,
The Water Club of America
P
Pat KrohmerLocal Guide · 21 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
I knew nothing about taking care of a pool but was eager to learn. I brought a water sample and my pool's type/capacity (gallons), and I've been getting great results just by following their simple instructions. They made it very easy for a DIY pool guy like me! They also carry a great selection of accessories and offer helpful services for maintaining your pool. The Water Club of America in Manatee County has definitely earned my highest rating!
Response from the owner · a year ago
Thank you so much for taking the time to write us a great review!!! We really appreciate your business and look forward to working with you for years to come! Thank you!!!!
C
Cody Kline16 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
It's nice to have a local company that doesn't nickel and dime you for stuff you don't need. Follow the owner's recommendations and your pool will be sparkly clean
Response from the owner · a year ago
Thank you Cody! We love to have your pool in tip top shape without having to use unnecessary chemicals and waste your time and money. Thanks so much for the great review!!!!
J
Joe Scarbrough6 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Small locally owned business with great service. Tests my pool water and sells anything I need at a very reasonable price. My go to, pool supply store.
Response from the owner · a year ago
Thank you so much for the kind words, we really appreciate your business!!
M
Michael HoffmanLocal Guide · 15 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
