Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Water Damage Pros NC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Water Damage Pros NC

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 182 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Damage Pros NC is better than 94% of water softener repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Damage Pros NC is better than 91% of water softener repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Damage Pros NC is better than 99% of water softener repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Damage Pros NC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Damage Pros NC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Damage Pros NC is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Water Damage Pros NC for 8 kinds of job.

Water Damage Pros NC for flood restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Flood restoration”

Tal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a water pipe burst near the entry of our home in Cary and water spread into the living room. They managed the water damage restoration properly, drying everything out and cleaning up so we could move forward with repairs. They were fast, reliable and professional.

Customer photo from Tal's reviewCustomer photo from Tal's reviewCustomer photo from Tal's review
Great priceFlood restorationWater removal
טום3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our washing machine supply line burst and caused water damage in the laundry room and hallway. Water Damage Pros NC took care of the water damage cleanup, drying, and cleanup work, and the place was back to normal the right way. Professional service, polite crew, and fair cost.

Great priceFlood restorationWater removal
E3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

A water line burst in our office overnight, so I called Water Damage Pros NC first thing in the morning. Jose and his crew were here within half an hour, extracted the water, and got industrial dryers running right away. They kept everything clean, worked around our business hours, and documented all the damage so…

Customer photo from E's review
Flood restorationFlood cleanupWater removal
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I highly recommend this company. Major water damage in master bathroom. I had to call on a Sunday and Steve spoke with me. He answered promptly, listened to my details, set time to come out and assess damage assuring me they could take of everything. Extremely courteous and fast response! Alec and Jacob were the…

Great priceFlood restorationWater removalFlooring
NeillLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A few years ago, Steve From Water Damage Pros saved my home after a major water damage incident, and I was beyond impressed with their professionalism, speed, and quality of work. Fast forward to this recent storm—we had another emergency, and in the middle of the night they came out right away to help. That kind of…

Great priceFlood restorationFlood cleanupWater removal
SheliaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very professional in knowing their job. Did a great job on the cleaning up water in the home, upstairs and downstairs. Thoroughly checked each room for any water damage. Removed everything that was damaged by water (I.e carpet, removed cabinets from wall and removed appliances to see if there was damage on the…

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Emmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew arrived everyday ready to work. They took the time to explain to me what they were doing and answered all my questions. They arrived and left just as they promised. They were very informed about water and mold control and the many instruments they were using. They were always polite and understanding…

Flood cleanupFlood restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
Cathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

i CANNOT SAY ENOUGH ABOUT jOSE AND SCOTT. kept me well informed arrived on time included in all desions with a complete understanding of stepst to follow. Their kindness and professional work ethic put me at ease. I have never ex[erience this type emergeny and I live alone and they were so supportive of my anxiety.…

Flood cleanupFlood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a pipe burst and the team were able to come out the same day and get started on the drying out process. After day one, they came out to the house everyday for a daily check in. Customer service was fantastic. Highly recommend.

Flood cleanupFlood restoration+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 59%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair43—
Water removal31—
Flood cleanup11—
Mold mitigation11—
Flood restoration9—
Flooring6—
Mold inspection5—
Water damage-related mold removal5—

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