Water damage restoration service · Holly Springs, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 30 water softener repairiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★182 Google reviews · 24 photos
98%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for rapid response times, clear communication with insurance providers, and honest assessments that avoid unnecessary repairs. Reviews highlight professional conduct, efficient drying services, and fair pricing for water damage mitigation and mold removal. One recurring criticism involves billing disputes regarding equipment usage and a complaint about initial reluctance to dispatch a technician for a minor leak.
Google rating: 4.9 out of 5 from 182 reviews (98% five-star).
Reviews on this page: 182 Google reviews (165 with written comments, 22 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 22, 2026.
Service: Water Softener serving Holly Springs, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Water Damage Pros NCWater Softener Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Damage Pros NC: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Damage Pros NC: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Damage Pros NC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Damage Pros NC: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Damage Pros NC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Damage Pros NC: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
182 Google reviews we collected
4.9of 5
5 stars17898%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
97%praise
Praise40097%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price836%
Reasonable1359%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9623%
Speed & response9423%
Would recommend7017%
Quality & results5814%
Communication4511%
Honesty & trust287%
Price & value215%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone we worked with over the time was kind, professional, did what they said and made the process of navigating insurance easier.”
“Steve was able to come out within an hour or two after I called and laid out a plan for us that made things seem manageable while we were overwhelmed…”
“I would not recommend having water damage but if you do, would recommend calling this company!”
“Will not use or recommend to anyone due to the lack of customer service skills.”
“Great experience working with Water Damage Pros considering the stress that comes along with a significant water leak in your home.”
“We were instructed to allow work that was “reasonable and necessary” for mitigation, which we relied on in good faith for Water Damaged Pros to do.”
“From mitigation to repairs, there was good communication with myself and the insurance company.”
“Trustworthy services - made an honest assessment of our mold problem.”
“Got in, did the assessment, gave me a fair evaluation and remediation plan and got to work immediately.”
People customers mention
Steve21 reviews
Jose7 reviews
Raleigh7 reviews
Scott7 reviews
Jacob3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Water Damage Pros NC for 8 kinds of job. Pick one to see what they paid and said.
Grace7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience working with Water Damage Pros considering the stress that comes along with a significant water leak in your home. From mitigation to repairs, there was good communication with myself and the insurance company. I’ve had many compliments on the quality of work from the repairs as well. Very happy…
Jon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service. They took care of issues right away and with care. Explained process very clearly upfront and followed through. Also performed drywall repair to ceiling and it looks flawless.
Virginia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Water Damage pros. Steve was able to come out within an hour or two after I called and laid out a plan for us that made things seem manageable while we were overwhelmed looking at the damage. Everyone we worked with over the time was kind, professional, did what they said and made the…
Water damage-related cleanup & repair
Billie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jacob came to do an estimate within 2 hours of my calling. He checked out my crawl space and let me know I didn’t need his services, there wasn’t enough damage. Another company had told me it would be $5,000!
I appreciated his honesty as he explained what I should do. I will call Water Damage Pros again!
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The owner was very responsive! Did just what he said he would and dealt with my insurance. Would recommend him to others and will use him again if ever needed.
Reasonable priceWater removal
Terry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jacob and Cyle are both very personable and in command of their trade, intelligent and willing to discuss thoroughly the issues. I appreciate their swiftness and care. Well satisfied to date.
Trustworthy services - made an honest assessment of our mold problem.
Response from the owner · a day ago
Thank you, Griffin! We're glad we could check things out and let you know there was no mold or moisture to address. We'd much rather give you good news than recommend work you don't need. Thanks for having us out and taking the time to leave a review!
Rae Williams5 reviewsiTotal number of Google reviews Rae has written across all businesses on Google Maps, not just this one.
We appreciate your review, Rae! It was a pleasure working with you, and we're happy to hear you were pleased with the results. Our team puts a lot of care into each job, so your feedback means a lot. Thank you for choosing us!
Grace Hughes7 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Great experience working with Water Damage Pros considering the stress that comes along with a significant water leak in your home. From mitigation to repairs, there was good communication with myself and the insurance company. I’ve had many compliments on the quality of work from the repairs as well. Very happy with the completed project and I will certainly call Steve if I have any further water damage needs. Highly recommend this company.
Price assessment: Reasonable price
Services: Water damage-related cleanup & repair
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you, Grace! A significant leak is a lot to deal with, and we're glad you're happy with how everything turned out. Hearing that the repairs have received compliments is especially nice. We appreciate you trusting our team with your home, from the initial water damage cleanup through the final repairs. Thank you for your recommendation!
Jon Shelley5 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Great service. They took care of issues right away and with care. Explained process very clearly upfront and followed through. Also performed drywall repair to ceiling and it looks flawless.
Price assessment: Reasonable price
Services: Flood cleanup, Water removal, Water damage-related cleanup & repair
Response from the owner · 2 weeks ago
Jon, thank you for the review. We're glad our team was able to address the water damage quickly, explain the restoration process clearly, and follow through on the work as promised.
It's also great to hear the ceiling drywall repair turned out so well. We appreciate your trust in Water Damage Pros NC and are here if you ever need us again.
Virginia Jones5 reviewsiTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
We had a great experience with Water Damage pros. Steve was able to come out within an hour or two after I called and laid out a plan for us that made things seem manageable while we were overwhelmed looking at the damage. Everyone we worked with over the time was kind, professional, did what they said and made the process of navigating insurance easier. I would not recommend having water damage but if you do, would recommend calling this company!
Services: Water damage-related cleanup & repair
Response from the owner · a month ago
Virginia, thank you for sharing your experience. We're glad our team could respond quickly and take care of the water damage restoration.
We also appreciate you mentioning the professionalism and consistency throughout the job, as well as the support that helped make the insurance process easier to navigate. Thank you for recommending us!
Billie Alessie6 reviewsiTotal number of Google reviews Billie has written across all businesses on Google Maps, not just this one.
Jacob came to do an estimate within 2 hours of my calling. He checked out my crawl space and let me know I didn’t need his services, there wasn’t enough damage. Another company had told me it would be $5,000!
I appreciated his honesty as he explained what I should do. I will call Water Damage Pros again!
Response time: 1–2 hr
Response from the owner · a month ago
Billie, thank you for sharing this. We're glad our team could get out quickly, check the crawl space, and give you an honest assessment of the water damage instead of recommending work you didn't need.
Sometimes the best service is simply giving a clear answer and pointing you in the right direction. We really appreciate your trust in Water Damage Pros NC and will be here if you ever need us again.
David Boyce1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The owner was very responsive! Did just what he said he would and dealt with my insurance. Would recommend him to others and will use him again if ever needed.
Price assessment: Reasonable price
Services: Water removal
Response from the owner · a month ago
David, thank you for the review. We're glad everything was handled as promised and that the communication was responsive throughout the process.
We also appreciate you mentioning the insurance side of things. Having clear documentation and support during a water damage restoration job can make the process much easier. Thank you for the recommendation, and we'll be here if you ever need us again.
Terry Morris1 reviewiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Jacob and Cyle are both very personable and in command of their trade, intelligent and willing to discuss thoroughly the issues. I appreciate their swiftness and care. Well satisfied to date.
Price assessment: Reasonable price
Services: Water removal
Response from the owner · 2 months ago
Terry, thank you for sharing this. We're glad our team has been prompt, careful, and clear in explaining the issues and the work being done.
Good communication matters during any water damage restoration project, and we appreciate your trust in us.
Chris4 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Great service from Steve and the rest of the team here. We had water damage in our attic and the ceiling of one room. They were able to come out the same day and start fixing our issue. Jacob was extremely helpful and professional. I will definitely call them in the future with any problems.
Services: Water damage-related cleanup & repair
Response from the owner · 2 months ago
Chris, thank you for sharing your experience. We’re glad our team was able to respond the same day and start addressing the water damage in your attic and ceiling right away.
Quick action makes a big difference with this type of issue, and we appreciate you recognizing the professionalism and care throughout the process. If you ever need help again with water damage restoration in NC, Water Damage Pros NC is here for you.
Dan Benedict7 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Dan, thank you for the review! We really appreciate it. We're glad you had a great experience with our team, and if you ever need help again with water damage restoration or cleanup in NC, Water Damage Pros NC is here for you.
