Experts Reviews · Company report
Water Heater Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Water Heater Pros

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 364 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Heater Pros is better than 98% of heat pump installation services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Heater Pros is better than 99% of heat pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Heater Pros is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Heater Pros is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Heater Pros is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Heater Pros is better than 85% of heat pump installation services.A
85

Reviews for your job

Customers hired Water Heater Pros for 2 kinds of job.

Water Heater Pros for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.82
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 82 Google reviews tagged “Water heater installation” · showing 20

bruce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I filled out the Angi Request form about midnight on Saturday, within 10 minutes Jim with water heater pros contacted me by text and provided a firm quote to replace two Gas water heaters. I made an appointment with him later that morning, and they showed up The next day ON TIME. The three man crew replaced both hot…

Customer photo from bruce's review
Great priceWater heater installation
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After numerous searches for a business to replace my 22 year old Bradford White gas water heater I stumbled on Water Heater Pros. The replacement was an exact model of my original and the work from start to finish was fast, clean and very professional. My in-laws needed an electric water heater to replace an 18 year…

Great priceWater heater installation
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Showed up within a few hours of calling. Made quick work of swapping out old tankless for new.

Great priceWater heater installation
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I called Water Heater Pros based on the good reviews they had received on Nextdoor.  That was around 10 am. By noon, their very professional installation team was at my house and by 1:30, they had my brand new water heater up and running.  They did a great job and the price was very reasonable.  I also love that…

Reasonable priceWater heater installation
Anand6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good price, professional service

Water heater installation
Scott14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional, polite and efficient. Amazing fast installation in an attic

Water heater installation+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Water Heater Pros will rock your world with their outstanding service! If I could give them 10 Stars, they would deserve each one. Their prices are competitive, their products are excellent, they show up on time, and their work is outstanding. My thanks to Virgil's team for a super professional job replacing my water heater.

Water heater installation+ Responsiveness+ Punctuality+ Quality
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I selected Water Heater Pros (WHP) based on the recommendation of a friend who had used their services and been very satisfied. Water Heater Pros were quite willing to discuss their proposal with me in detail, and answer all my questions to my satisfaction, unlike another party that did not. As a result, WHP…

Water heater installation+ Responsiveness+ Punctuality+ Quality
jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great experience. Quality water heater, good price and no upsell, on time and fast. Highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were great, easy to work with, and honest/good people to work with. Will definitely use them again and recommend to family/friends.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Sang9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and professional. I hired based on reviews and am now reviewing myself. Will hire again if needed!

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Esteban14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On Wednesday, September 7, 2023 around 7:00PM, I went to the garage and noticed water leaking out of the water heater. I went online and urgently requested quotes on Angie. Mr Jim Brown contacted me in less than 5 minutes. He had attempted several times. I spoke to him and explained. By 7:30 we had scheduled and…

Water heater installation+ Responsiveness+ Punctuality+ Quality
No2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recently, I engaged the services of Water Heat Pro for the installation of two water heaters in my attic and kitchen disposal duties. Right from the outset, I was impressed. Virgil, the technician they sent over, showcased not just proficiency, but a genuine care for our home. He meticulously laid down fabric from…

Garbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was referred through my work associate. Great pricing, friendly staff and great install. I would definitely recommend and use them again in the future. Thanks Water Heater Pros!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Dallas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My after hours request to the main number was answered quickly; the pricing, scope of work and timing were discussed after quickly troubleshooting. Pro Plumber’s expertise requested to determine if my thoughts were correct on how to proceed. They were. Crew showed up and got me taken care of on time and at the price…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Salva5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The techs were considerate, they wore plastic booties over their shoes the entire time. So far, I am happy with the water heater. Based on on-line reviews, Bradford White are better than the ones other companies install. The price was definitely lower than all of the large commercial companies in Houston. Let's support 'Mom & Pop's businesses'.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Dragan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service for a very competitive price. After just several messages and pictures sent over phone, Jim already gave me an estimate. They came right on time and were very professional. I switched off my A/C during the repair, but it was still very hot in the attic. Still, the guys did an excellent job and now…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Sukhvinder1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was very quick and professional

Water heater installation
Gyaneshwar10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very prompt service and professionalism

Water heater installation+ Responsiveness+ Punctuality+ Quality
debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excelent

Water heater installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (62 more) →

Price

$1.7k+293% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation82$1.2k–$2.8k
Water heater repair8—

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