Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Water Heater Pros logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Water Heater Pros

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 364 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Water Heater Pros is better than 98% of heat pump installation services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Water Heater Pros is better than 99% of heat pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Water Heater Pros is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Water Heater Pros is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Water Heater Pros is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Water Heater Pros is better than 85% of heat pump installation services.A
85

Reviews for your job

Customers hired Water Heater Pros for 2 kinds of job.

Water Heater Pros for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12

All 8 Google reviews tagged “Water heater repair”

Gabriel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had an issue with our water heater and these guys came out the same day and had it resolved quickly and professionally. I was very satisfied with the service and I highly recommend them.

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
PAT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I want to send a Big Kudos to Jim/James and the staff at Water Heater Pros. Excellent customer service such immediately response to my communications, indebt knowledge which I found educational and a deep passion for there jobs. I have recommended to my neighbor/s solely based on my great experience. Thank you once again.

Water heater repair+ Responsiveness+ Punctuality+ Quality
AleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They responded quickly to my water heater repair . They are very professional and affordable.

Water heater repair+ Responsiveness+ Punctuality+ Quality
TimLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Theses guys were efficient, courteous and professional. Removed old water heater and replaced with american made. Took old one out of attic as well. Great experience. Will use again

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
CrystalLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very helpful and responsive. I’ve been without hot water for 5 days and I found this company after calling all the major plumbing companies. This company was way more affordable than the major plumbing companies. They were quick to install and scheduled as soon as they good. Seemed like they treated me and my…

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Phi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Getting to know Jim the first time through another AC trust business referral. We got multiple estimates for our Water Heater and all at least double compare to what Jim provided. As an our of state property owner, I don't know who to trust. Jim has provided us not just a professional services but a long term…

Water heater installationPlumbing pipe repairWater heater repair
AndrewLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

I wish I could leave a better review. They arrived promptly, did a good job looking at my water heater and concluding it was working fine, but they were here less than 45 minutes and charged me $225 for a service call. Strongly advise using someone with a cheaper service call, $225 is ridiculous for less than an hour's work

Water heater repair
Sebastian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very professional and provides great service. They care about your home just as much as you do. Did a wonderful job changing out the piping to my water heater due to the negligence of my builder. Anyone with a new home from MI Homes should double check their piping to the water heater and make sure a true plumber…

Water heater repair+ Quality+ Professionalism

Price

$1.7k+293% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation82$1.2k–$2.8k
Water heater repair8—

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