Senior citizen center · Auburn Hills, MI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%83+23.4Replies to reviews 8%5+0.4Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 80 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 19%
4.6★★★★★109 Google reviews · 7 photos
76%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the center's clean facilities, friendly staff, and diverse activities such as yoga, flea markets, and social events. Services include affordable hot lunches, tax preparation, and Meals on Wheels delivery. Common criticisms involve errors in tax preparation, room temperature issues, and staff stress related to budget cuts.
Google rating: 4.6 out of 5 from 109 reviews (76% five-star).
Reviews on this page: 109 Google reviews (60 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: March 21, 2026.
Service: Daycare Center serving Auburn Hills, Michigan.
Data from Google, last updated October 31, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Waterford Senior CenterDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waterford Senior Center: 68/100 on this factor. Category median: 83.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waterford Senior Center: 83/100 on this factor. Category median: 76.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waterford Senior Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waterford Senior Center: 5/100 on this factor. Category median: 44.F
5
Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
4.6of 5
5 stars8376%
4 stars1514%
3 stars66%
2 stars44%
1 star11%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
100%praise
Praise26100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
4topics
Staff & attitude2388%
Quality & results14%
Honesty & trust14%
Would recommend14%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The center had everything I was looking for — from engaging activities and friendly staff to a welcoming atmosphere that made me feel right at home.”
“I had a great experience here!”
“The director and staff of the Waterford Senior Center Encore program are caring and trustworthy.”
“Highly recommend.”
People customers mention
Seniors4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRobertLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience here! The center had everything I was looking for — from engaging activities and friendly staff to a welcoming atmosphere that made me feel right at home. The facilities were clean, well-maintained, and thoughtfully designed for comfort and accessibility. I left feeling happy, connected, and…
AAlLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great Place for Seniors to collaborate together on various Interests...Thanks to all the Volunteers and Parks and Recreation People that make this Center Available to Waterford Seniors...👍😎
PPatriciaLocal Guide · 165 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Attend TOPs meetings here. Room temp is often too warm, and we pay $2 each to attend 1 hour meeting. Have 2 rooms available to us to use for first part of the meeting which is nice.
JJames11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Nice hot lunches Monday through Friday for $3 for seniors and $5 for non-seniors. They only serve between 12 and 12:15.
TTerry15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My husband enjoys going there and I have time to do the things that need to be done.
JJonLocal Guide · 798 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Seniors entertainment was excellent. There Flea Market was great, lot's of different things
I had a great experience here! The center had everything I was looking for — from engaging activities and friendly staff to a welcoming atmosphere that made me feel right at home. The facilities were clean, well-maintained, and thoughtfully designed for comfort and accessibility. I left feeling happy, connected, and looking forward to my next visit. Highly recommend.
V
vince BlandLocal Guide · 61 reviewsiTotal number of Google reviews vince has written across all businesses on Google Maps, not just this one.
Great Place for Seniors to collaborate together on various Interests...Thanks to all the Volunteers and Parks and Recreation People that make this Center Available to Waterford Seniors...👍😎
R
Ron WoodcraftLocal Guide · 156 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Attend TOPs meetings here. Room temp is often too warm, and we pay $2 each to attend 1 hour meeting. Have 2 rooms available to us to use for first part of the meeting which is nice.
J
James Fortune11 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
The director and staff of the Waterford Senior Center Encore program are caring and trustworthy. It took me a while to become comfortable allowing anyone to care for my wife without my pressence. After working with the Encore staff for almost a year, my wife looks forward to her visits and I'm grateful for the care they provide.
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Stacey WithersLocal Guide · 17 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
