Bill Waffle
Review from Google · view on GoogleCasey was happy to help us
Watson's of Ann Arbor
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%92+26Replies to reviews 8%30+2.5Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 33 swimming pool installation servicesPosition by Experts Score among all companies we track in this category. · better than 84%
4.9 ★★★★★ 740 Google reviews · 24 photos
96%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
Watson's of Ann Arbor at a glance
Customers frequently praise the knowledgeable staff for providing helpful advice on pool equipment, patio furniture, and game supplies, often noting the ease of using the showroom to test products. The store is recognized for its welcoming atmosphere and responsive service team. However, some reviews highlight issues with post-purchase support, specifically citing difficulties with phone communication, unresolved warranty claims, and incorrect installations.
- Google rating: 4.9 out of 5 from 740 reviews (96% five-star).
- Reviews on this page: 740 Google reviews (658 with written comments, 11 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 25, 2026.
- Service: Swimming Pool serving Ann Arbor, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other swimming pool installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Watson's of Ann Arbor: 95/100 on this factor. Category median: 79.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Watson's of Ann Arbor: 92/100 on this factor. Category median: 72.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Watson's of Ann Arbor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Watson's of Ann Arbor: 30/100 on this factor. Category median: 48.D
30
Bar = this company · dark tick = category median.
Star ratings
740 Google reviews we collected
- 5 stars70996%
- 4 stars172%
- 3 stars41%
- 2 stars51%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 658 written reviews
- Praise68399%
- Complaints91%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude33949%
- Quality & results14421%
- Would recommend8012%
- Speed & response528%
- Price & value406%
- Communication284%
- Honesty & trust91%
What customers talk about
We read 658 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Casey specifically was very informative and respectful of our wants and needs!”
“Clear communication, plenty of patience, and GREAT service/experience.”
“But the fireplace isn't working and we have had the worst time getting a hold of Ray.”
“Would recommend anyone to visit their Ann Arbor store!”
“…e proper follow through, I'm happy to change my review and up to 4 or 5 stars, but at this point, our experience is poor, as we have spent thousands o…”
“The service team is very responsive and knowledgeable.”
“In addition to a great deal, they've given me lots of help after purchase.”
“Good selection but very expensive”
“Casey was extremely helpful and explained timelines and processes clearly.”
“Great salesman: knowledgeable, honest, low pressure.”
People customers mention
- Casey 36 reviews
- Allstate 31 reviews
- Hemant 27 reviews
- Leisure 20 reviews
- Dan 13 reviews
- Jacuzzi 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Callie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Watson’s have always been very welcoming and supportive!! Casey specifically was very informative and respectful of our wants and needs!!
hotflipper2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Went to Watsons to get a pool cue and some dart stuff. Great place! Staff is friendly and helpful and the selection is fantastic. Thanks for being in Ann arbor! I'll definitely be back!
Ashton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service! I went in needing a q ball, and they were very helpful!! Would recommend!
Ray3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
10/10, 5 stars, ALL the praise. Ambience is great, well-lit, clear labelling, etc. I just moved, and I'm in a hotel for the next couple weeks. Music/radio is popular, classic, and rock 🤘 I walked in at IDEK o'clock in the afternoon lost, dejected, and a little bit hopeless, and Mgr. Hemant (shout out 2 you) & Mr.…
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Matt and Casey are professional and very helpful. The service team is very responsive and knowledgeable. Would recommend anyone to visit their Ann Arbor store!
Jackson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice staff, Hemant Persaud was very helpful and helped me find everything I needed!
Photos
Customer reviews
4.9 ★★★★★ 740 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Callie Turner1 reviewTotal number of Google reviews Callie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWatson’s have always been very welcoming and supportive!! Casey specifically was very informative and respectful of our wants and needs!!
Alex Sweeney1 reviewTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was awesome, fellow Sweeney gave some good advice
hotflipper2 reviewsTotal number of Google reviews hotflipper has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent to Watsons to get a pool cue and some dart stuff. Great place! Staff is friendly and helpful and the selection is fantastic. Thanks for being in Ann arbor! I'll definitely be back!
Jeremy Edwards1 reviewTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Ashton Butler1 reviewTotal number of Google reviews Ashton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! I went in needing a q ball, and they were very helpful!! Would recommend!
Ray M3 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10, 5 stars, ALL the praise. Ambience is great, well-lit, clear labelling, etc. I just moved, and I'm in a hotel for the next couple weeks. Music/radio is popular, classic, and rock 🤘 I walked in at IDEK o'clock in the afternoon lost, dejected, and a little bit hopeless, and Mgr. Hemant (shout out 2 you) & Mr. Jerod Stern gave me the time, space, and patience to screw my head on straight and figure out what the hell I needed and why. I gotta call them back for the stuff I left in-person, but I did hear a little bit about Jerod's daughter in FL. Clear communication, plenty of patience, and GREAT service/experience. Hemant especially was respectful of boundaries, time, and space, and let me run around a little bit for a few hours. I haven't seen Casey or Matt yet, but I've heard of 'em, for sure. (They're holding an arcade cabinet for me rn in the back, haha!)
Scott Sherbrook2 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt is awesome I got a Jacuzzi and poker table here.
John Heinemann6 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt and Casey are professional and very helpful. The service team is very responsive and knowledgeable. Would recommend anyone to visit their Ann Arbor store!
Cameron Hensel3 reviewsTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHemant was very helpful and professional with showing us pool equipment. 10/10
Business details
- Address: 3336 Washtenaw Ave, Ann Arbor, MI 48104
- Phone: (734) 677-3278
- Website: watsons.com
- Service area: Ann Arbor, MI