Security system installation service · Minneapolis, MN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%95+13.4Replies to reviews 7%91+6.4Craft & service penalty43−5.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 43 cctv installation servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★206 Google reviews · 5 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate WEBCO Security 4.8 out of 5 based on 206 reviews, with the owner responding to 86% of feedback. Customers frequently praise the company for professional installations of security systems, low voltage wiring, and audio equipment, highlighting clear communication, technical knowledge, and efficient service. However, lower-rated reviews cite recurring issues with unreturned phone calls, delayed quotes, unresolved technical problems, and restrictive contract terms.
Google rating: 4.8 out of 5 from 206 reviews (94% five-star).
Reviews on this page: 206 Google reviews (172 with written comments, 9 with photos).
Owner responses: the business replied to 86% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
WEBCO SecurityCctv Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WEBCO Security: 89/100 on this factor. Category median: 91.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WEBCO Security: 84/100 on this factor. Category median: 87.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WEBCO Security: 43/100 on this factor. Category median: 98.C
43
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WEBCO Security: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WEBCO Security: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WEBCO Security: 91/100 on this factor. Category median: 82.A
91
Bar = this company · dark tick = category median.
Star ratings
206 Google reviews we collected
4.8of 5
5 stars19494%
4 stars31%
3 stars00%
2 stars21%
1 star73%
Praise vs complaints
Phrases our text analysis found in 172 written reviews
97%praise
Praise30597%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1335%
Reasonable2054%
Overpriced00%
Not sure411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10634%
Quality & results6922%
Speed & response4715%
Would recommend4113%
Communication3612%
Price & value83%
Honesty & trust62%
What customers talk about
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the initial site survey through installation and final documentation, the team was knowledgeable, responsive, and thorough.”
“This guy driving van #25 on highway 101 in Otsego on 3/23/23 is not very professional at driving.”
“I had an excellent experience working with WEBCO on our Ubiquiti camera and access-control project.”
“I've called him several times, left messages and he doesn't return my calls which is one of the worst things you can do for customer service in my opinion.”
“He explained everything to me in terms i could understand and completed the installation efficiently.”
“I'm pretty sure he didn't call me back because he thought that he couldn't make enough profit for the company.”
“I would absolutely recommend WEBCO to anyone looking for a reliable, knowledgeable, and responsive security and technology integrator.”
“was especially great to work with—always quick to answer questions, explain technical details clearly, coordinate the different pieces of the project…”
“They are reasonable in price, and very easy to work with.”
“Webco is a place you can trust when it comes to a home security system.”
People customers mention
Dan19 reviews
John7 reviews
Nick6 reviews
Christian4 reviews
Chris3 reviews
Sam3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKristi7 hours ago★★★★★
I had an excellent experience working with WEBCO on our Ubiquiti camera and access-control project. From the initial site survey through installation and final documentation, the team was knowledgeable, responsive, and thorough. Christian was especially great to work with—always quick to answer questions, explain…
JJason8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★
These guys did a great job from stat to finish. Our service was up and all running with a good size project.
Reasonable price
SStephen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Dan was friendly and professional. He explained everything to me in terms i could understand and completed the installation efficiently.
TTeresa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Christian was very helpful and did a great job setting our cable connections at our new home. He took care of everything we asked and provided insight into things we may not have considered. Overall great service!
Great price
WWilliamLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Web Co was the low voltage contractor for our new home build. Worked with Christian to determine Cat 6 jack layout in the home. Was very pleased with their communication and work performed. Had them out again recently to install a network switch. Sam from Web Co performed the work and verified that everything…
JJill7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
John was fantastic! We was able to fix all the issues we were having and he explained the technology behind our devices well!
I had an excellent experience working with WEBCO on our Ubiquiti camera and access-control project. From the initial site survey through installation and final documentation, the team was knowledgeable, responsive, and thorough. Christian was especially great to work with—always quick to answer questions, explain technical details clearly, coordinate the different pieces of the project, and follow up when we needed additional information. I would absolutely recommend WEBCO to anyone looking for a reliable, knowledgeable, and responsive security and technology integrator. Great team and great service!
J
Jason Teal8 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Excellent service. Dan was friendly and professional. He explained everything to me in terms i could understand and completed the installation efficiently.
Response from the owner · a week ago
We appreciate your review! We'll pass the message on to Dan!
T
Teresa Kawakami5 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Christian was very helpful and did a great job setting our cable connections at our new home. He took care of everything we asked and provided insight into things we may not have considered. Overall great service!
Price assessment: Great price
Response from the owner · a week ago
Thank you for your review! We'll pass the message on to Christian!
W
William G.Local Guide · 12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Web Co was the low voltage contractor for our new home build. Worked with Christian to determine Cat 6 jack layout in the home. Was very pleased with their communication and work performed. Had them out again recently to install a network switch. Sam from Web Co performed the work and verified that everything was working before leaving. I would recommend Web Co for any of your low voltage needs.
Response from the owner · 3 weeks ago
Thank you for your review. We'll pass the message on to Christian and Sam!
J
Joan E1 reviewiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
