Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Wellington Security Systems 4.5 out of 5 based on 35 reviews, with the owner responding to all comments. Customers frequently praise the company for professional installation, knowledgeable staff, and reliable monitoring services for both residential and commercial properties. Positive feedback highlights clear communication, reasonable pricing, and effective problem-solving during complex setups. However, lower-rated reviews cite difficulties with billing processes, perceived upselling of unnecessary equipment, and instances of missed appointments or aggressive driving by service vehicles.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
35 Google reviews we collected
Phrases our text analysis found in 23 written reviews
How often each topic comes up in the written reviews
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeff Steeno, our sales manager, is easy to work with—responsive, knowledgeable, and dependable.”
“Wellington Security has a capable and dedicated team that I trust to deliver results, even on complex and challenging projects.”
“The equipment, the installation, the monitoring and the service were all top notch.”
“From sales and design, they strive to come up with excellent solutions, and routinely are the best, most cost-efficient solution.”
“Highly recommend, and I will continue to work with them in the future.”
“Reason the swing on lower than 5 star is that the camera brain they sold dint ladt that long as explained at time of sale it would years ago.”
“Excellent customer service, knowledgeable staff and reasonable rates!”
praise complaint · found by our text analysis, Google review wording unchanged.
Wellington has been fantastic to work with over the years. I recommend them without reservation. Joe Grafft
Wellington is a rock-solid security systems provider in the Twin Cities, serving customers across the metro area. Our corporate building landlord used them in Eden Prairie, and we now rely on them at my current company, a downtown manufacturing facility. Jeff Steeno, our sales manager, is easy to work…
Great customer support and service! Knowledgeable about what was needed to get our cannabis business going!
Wellington has been the security company at our office for many years! Throughout the years, they've given us excellent customer service and a high quality product. From sales to the installers, each person I've worked with has been great. Thank you Wellington!
Wellington Security has a capable and dedicated team that I trust to deliver results, even on complex and challenging projects. They are a trusted vendor I have partnered with for many years, and I am sincerely grateful for their professionalism, reliability, and the talent of their team. Senior Commercial Property Manager
Contacted them about buying surveillance equipment. I already knew what I needed and wanted. They told me they would not sell me any equipment unless they came down and toured the place first and had an official design made by their team. I said that's fine and we setup the date for last Friday. They were a no call…
4.5 ★★★★★ 35 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wellington has been fantastic to work with over the years. I recommend them without reservation. Joe Grafft
Thank you, Joe, for your kind words! We're delighted to know you're satisfied with our work over the years and appreciate your recommendation. Your support means a lot to us.
Wellington is a rock-solid security systems provider in the Twin Cities, serving customers across the metro area. Our corporate building landlord used them in Eden Prairie, and we now rely on them at my current company, a downtown manufacturing facility. Jeff Steeno, our sales manager, is easy to work with—responsive, knowledgeable, and dependable. We’ve had four different technicians on-site for projects, repairs, and upgrades, and every one of them has been professional and highly competent. Wellington is an excellent choice for a security services vendor.
Thank you, Jim, for sharing your positive experience with our team! We're thrilled to know that Jeff and the technicians provided exceptional service. We appreciate your trust in us for your security needs.
Great customer support and service! Knowledgeable about what was needed to get our cannabis business going!
Thank you, Zac, for your kind words! We’re delighted to have supported your cannabis business and provided the guidance you needed. Feel free to reach out anytime for assistance or advice.
Wellington has been the security company at our office for many years! Throughout the years, they've given us excellent customer service and a high quality product. From sales to the installers, each person I've worked with has been great. Thank you Wellington!
Thank you, Lauren, for your thoughtful review! We’re delighted to hear about your positive experience with our team over the years. Your continued support encourages us to excel in providing superior service and products.
Wellington Security has a capable and dedicated team that I trust to deliver results, even on complex and challenging projects. They are a trusted vendor I have partnered with for many years, and I am sincerely grateful for their professionalism, reliability, and the talent of their team. Senior Commercial Property Manager
Thank you, Gwen, for trusting us over the years. We’re truly grateful for your kind words about our team’s professionalism and reliability. It’s always a pleasure working on your projects and meeting your expectations.
Contacted them about buying surveillance equipment. I already knew what I needed and wanted. They told me they would not sell me any equipment unless they came down and toured the place first and had an official design made by their team. I said that's fine and we setup the date for last Friday. They were a no call no show. There was no contact on a new tour date for a week. I called them in the morning and at noon, I got a call back saying that if they couldn't install the system they wouldn't allow me to buy any equipment to install it myself. Use a different company.
Hi Styles, Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. Our company specializes in the design, installation, and ongoing service of commercial security systems, and for that reason, we do not sell parts directly for self‑installation. We understand this may not have aligned with what you were looking for, and we apologize for any inconvenience this caused. If you ever need support with a professionally installed commercial security solution, our team would be happy to help. We always aim to provide clear guidance and a positive experience for everyone who contacts us. Thank you again for your feedback, Tracy
Wellington security systems was years ago a 5 star, then last few years a 2 star, and now after my last few months a 5 star. Reason the swing on lower than 5 star is that the camera brain they sold dint ladt that long as explained at time of sale it would years ago. I realized things wear out but was explained it was a software that was disconnected or no long used ir supported. I might be wording or explaining wrong. Regardless: not satisfied with original system brain and software sold. Currently in ladt few months I worked with Adam/Jeff/Kasey to get a temporary brain while new brain was ordered and installed. This was a great option Wellington offered me so I wont be down on my one of two security systems will new system was on order. Installation of new brain was a very good experience, short amount of time, and a great experience. I will change to a 5 star once new system installed proves its a 5 star for many years. Keep up the 5 star experience i had recently. Thank you Adam/Jeff/Kasey/rest of Team!
Thank you, Sandy, for your detailed feedback and kind words about our team! We're glad to have improved your experience and will work hard to maintain your trust. Let us know if you need assistance with the new system anytime!
Best place for all things security. Jeff Steeno is amazing!
Thank you, Jeremy! We're thrilled you had such a great experience and that Jeff could assist you so well. We truly appreciate your feedback!
Good place
Thank you for the review David!
We have had unparalleled experience with Wellington. From sales and design, they strive to come up with excellent solutions, and routinely are the best, most cost-efficient solution. They did a great job of first planning the system. Their installers take the time to install the system. And the follow up service where they answer the phone and know you by name - it doesn't get better. Hennepin Avenue United Methodist Church
Thank you, Thor, for your wonderful feedback! We're thrilled that our team's dedication and service exceeded your expectations. It's rewarding to know our efforts had such a positive impact. Your support means a lot to us!
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
