Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Wells Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%97+13.7Replies to reviews 7%88+6.2Craft & service penalty73−2.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Wells Pools

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.9★ from 76 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wells Pools is better than 92% of swimming pool installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wells Pools is better than 85% of swimming pool installation services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wells Pools is better than 73% of swimming pool installation services.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wells Pools is better than 97% of swimming pool installation services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wells Pools is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wells Pools is better than 88% of swimming pool installation services.A
88

Reviews for your job

Customers hired Wells Pools for 6 kinds of job.

Wells Pools for general construction

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General construction”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “General construction”

Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Enjoying coffee in our beautiful new backyard this morning reminded us how grateful we are to Joel and Wells Pools! From the beginning, Joel took the time to listen and understand our vision. We wanted more than a pool — we dreamed of having an outdoor living space, but we were starting from scratch and overwhelmed…

Reasonable priceGeneral constructionInground pool installationDesign
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Joel Wells designed and installed our pool nearly a decade ago. After countless backyard swim parties and barbecues for kids who are now nearly grown, we still love our pool as much as the first day we swam in it. In addition to the beauty it adds to our yard and the cooling plunges we get on hot Sacramento days,…

Reasonable priceGeneral constructionInground pool installationDesign
Vanessa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We just had a pool installed by Wells Pools and we are in love and have been enjoying daily all summer!! We worked with Andrew, and he was wonderful to work with and so friendly and helpful. He designed our pool as well as communicated with us daily throughout the whole process. All of the contractors were…

General constructionInground pool installationDesign
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a great experience with Wells Pools from start to finish. The process moved quickly, and they immediately handled the permitting process for our gas heater and pool/spa setup, which was especially important because our situation was being grandfathered in. Their communication throughout the project was…

Reasonable priceGeneral constructionInground pool installationDesign
Juan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We’re very happy with our pool by Wells Pools. Building on a hillside was challenging, but they handled the engineering and design exceptionally well. Their suggestion of a faux-infinity edge really enhanced the look and views. The crew was professional and courteous, and the equipment and workmanship are top…

Customer photo from Juan's review
Great priceGeneral constructionInground pool installationDesign
Harpreet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a really great experience with Wells Pools from start to finish. Joel was actually recommended to us by a family friend, and honestly, we’re really glad we went with him. We had just finished building our home and wanted to complete the backyard with a pool and overall design. From day one, Joel was super…

Great priceGeneral constructionInground pool installationDesign
Roberto4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I would like to give Wells Pools a huge shout out for the amazing work with the development of my pool. They were extremely professional, especially Andrew, who kept me in the loop of every single step even past normal working hours and weekends. His expertise in designing allowed us to ensure we had our dream…

General constructionCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
Tania2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wells assisted us from design input to building a beautiful pool and spa in around three months. Wells also assisted with awning, pool deck/patio, pool cover, outdoor BBQ/kitchen and fire pit. We have been enjoying pool all summer and very happy with the way everything turned out. We would highly recommend the Wells team.

General constructionCustom Swimming pool designDesign+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have had the pleasure of working with Wells Pools for almost 20 years. The preparation and communication is seamless which in turn makes our installations go swimmingly smooth. We look forward to more amazing pools in the future.

General constructionDesignRemodeling+ Responsiveness+ Quality+ Professionalism
ScottLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Rating only, no written review.

General constructionDesign− Responsiveness
VO5 years ago★★★★★

Rating only, no written review.

General constructionDesign+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 77%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Inground pool installation25—
Design22—
Custom Swimming pool design17—
General construction11—
Spa & hot tub installation4—
Swimming pool water feature construction2—

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