Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Wells Roofing and Remodeling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Wells Roofing and Remodeling

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 71 gutter cleaning · 5.0★ from 1,118 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wells Roofing and Remodeling is better than 99% of gutter cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wells Roofing and Remodeling is better than 100% of gutter cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wells Roofing and Remodeling is better than 100% of gutter cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wells Roofing and Remodeling is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wells Roofing and Remodeling is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wells Roofing and Remodeling is better than 98% of gutter cleaning.A
98

Reviews for your job

Customers hired Wells Roofing and Remodeling for 8 kinds of job.

Wells Roofing and Remodeling for gutter installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$12,000–14,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$8.0k–$14k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Gutter installation”

MISS7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a brilliant man and a brilliant company!! I’M VERY SATISFIED!! I have never in my life met a man that is hands on and is extremely professional.

Paid $12,000–14,000Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Lonnie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Wells Roofing is absolutely TOP Shelf when it comes customer service and workmanship. I’ve used them for another property I own which turned great. They just completed my roof and went above and beyond to even secure decking, replace boards behind my gutters and secured them as well. The team was mindful of picking…

Paid $12,000–14,000Great priceRoof repair for storm & wind damageGutter installationRoof installation
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Wells Roofing exceeded all my expectations! From start to finish, the entire team was incredibly professional, respectful, and a pleasure to work with. They took the time to thoroughly explain the process, answered every question we had, and made sure we felt completely confident in their work. What really stood…

Great priceGutter installationRoof installation
Andromeda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are a wonderful an great outstanding organization I do recommend them to anyone

Paid $1–2,000Great priceGutter installation
lakenya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They are professional and did an amazing job.Mr. Wells replaced the roof, and the gutters of our church at Friendship Baptist church . Again we greatly appreciate you and your wonderful staff.

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Pastor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Wells Roofing and Remodeling is a hands on provider. Mr. Wells will meet with you, and walk with you through the process. He is willing to listen and hear what your need are and seek to make it happen. They are professional and accommodating. Mr. Wells replaced the roof, and the gutters of our church. His team was efficient, courteous, and timely.

Gutter installationGutter repairsRoof installation+ Professionalism
Travicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great black owned business.

Gutter installationGutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
cesar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I choose this roofing company due to the reviews. I was pleasantly surprised when the owner, Mr. Wells answered my call and all subsequent phone interactions. This was not my first experience with a roofing company so I already had some anxiety about this major home project that developed out of recent storm…

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work. Paint tile

Gutter installationGutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
TootsieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for the Excellent service 😊

Gutter cleaningGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Eva4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nice roof ...no disruptions... Excellent community support...friendly communications

Gutter installationRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Davonica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Omg, where do I start with this company, we’ve having roof damage for years and have several companies to come out. It was when I came in contact with Mr. Wells with Wells Roofing and Repairs that I felt weight lifted off my shoulders. He and his teams came and did an exceptional job on my roof. I HIGHLY RECOMMEND HIS COMPANY. You won’t regret it‼️

Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was searching for an honest reputable company to do my roof inspection and subsequent roof replacement. After speaking to a myriad of shady roofing companies, I reached out to my old classmate to inquire if his father was in the roofing business because I received a flyer in the mail. He confirmed that was his…

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
Ike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wells Roofing & Remodeling is a very professional and detail oriented organization. I would not work with anyone else! Mr Wells was always available to answer any questions we had and always onsite overseeing his staff. Everyone was very professional and the work was done in a timely manner.

Gutter installationRoof installation+ Responsiveness+ Quality+ Professionalism
SRT3 years ago★★★★★

Rating only, no written review.

Attic ventingAttic venting installationAttic venting repairs

Price

$13k+359% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 27%Overpriced 0%Not sure 16%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation149$10k–$21k
Roof repair132$438–$2.9k
Roof repair for storm & wind damage100$438–$6.6k
Roof inspection76—
Roof damage repair29$354–$1.7k
Gutter repairs17$638–$6.8k
Gutter installation15$8.0k–$14k
Gutter cleaning7—

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