Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
West Coast Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

West Coast Air Conditioning

Oxnard, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 4.9★ from 320 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Coast Air Conditioning is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Coast Air Conditioning is better than 89% of HVAC contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Coast Air Conditioning is better than 94% of HVAC contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 29% of HVAC contractors.D
29

Reviews for your job

Customers hired West Coast Air Conditioning for 8 kinds of job.

West Coast Air Conditioning for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$852–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#58 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 6 Google reviews tagged “Ductless heating & A/C services”

Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My mini splits were not working in the last epic heat wave and I called West Coast AC to come out to diagnose the issue. I had a leak in the compressor refrigerant line and Technician 2 was an incredibly competent sleuth! He capably diagnosed and repaired the issue, explaining to me everything he did, exactly what…

Paid $1,600–1,800Reasonable priceHVAC system repairDuctless heating & A/C services
BobLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

🚨 Complete Waste of Time – Avoid This Company! Two consecutive no-shows: They failed to show up twice in a row. 12-hour forced wait: Left me stranded all day for the first call. Last-minute cancellations: Canceled the first visit after a 12-hour delay. Repeated disrespect: Called three hours late into the…

Paid $300–400OverpricedDuctless heating & A/C services
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

West Coast Air Conditioning is absolutely at the pinnacle of all things HVAC! Their sales, installation,and service teams are all top notch. Everyone, from the folks that work in the office to the service and installation crews have been exceptional in their fields. Of particular note, the office personnel including…

Paid $1,000+Great priceHVAC system repairHeating system repairA/C system repair
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired West Coast to install our heat pump system (ductless and ducted). These guys were great! All the installers (Eli, Aaron, and Jake) were extremely neat and considerate while working inside the house. The foremen on our job (Nate and Alex) communicated with us on every step of what they were doing, and…

Ductless heating & A/C servicesHVAC duct & vent installation+ Punctuality+ Quality+ Professionalism
DrewLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've used West Coast Air for two projects and we are very happy with the results of each. We had a whole house fan put in a few years ago and now a heat pump / mini-split ductless system in our 1939 home. Installation was excellent, on time, and at a fair price. Ben's quotes were professional, the work crew kept…

Ductless heating & A/C servicesInstallation+ Punctuality+ Quality+ Professionalism
Darci13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

West Coast AC was very professional when I first called fo have my moms AC fixed in Leisure Village. The very knowledgeable Letty came out, appraised the situation and presented us with a smart plan to install a new AC unit & with new ducting as the unit was almost 30 years old. Letty made sure everything went…

HVAC duct & vent cleaningDuctless heating & A/C servicesInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$264-19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Install AC30$1.5k–$3.2k
Heating system installation28$1.4k–$2.5k
HVAC system maintenance27$37–$295
HVAC system repair26$192–$918
Installation19$1.2k–$2.8k
HVAC duct & vent installation19$1.2k–$2.8k
A/C system maintenance16$51–$415
A/C system repair15$209–$786

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