Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently cite punctual arrivals, fair pricing, and thorough diagnostic work for services including heat pump installations, furnace replacements, and compressor repairs. Technicians are often described as knowledgeable and communicative, taking time to explain repairs and test system performance. However, some low-star reviews highlight a pattern of missed appointments, last-minute cancellations, and poor office communication, while others mention aggressive driving behaviors by company vehicles.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
320 Google reviews we collected
Phrases our text analysis found in 310 written reviews
Price verdicts customers left with their Google review
Middle half of what 54 customers paid ($145–$478) · gold mark = category median.
How often each topic comes up in the written reviews
We read 310 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Scheduling was expedited, pricing was fair, and the technicians, Eli and Miguel, were expert, professional and courteous.”
“They gave us an appointment window of 8:30–10:00 AM, and the technician arrived right on time, which I highly appreciated!”
“I had a great experience with West Coast Air Conditioning!”
“Terrible communication: No proactive updates while making customers wait for hours.”
“I would definitely do business with them again and will highly recommend West Coast Air Conditioning to friends and family!”
“🚨 Complete Waste of Time – Avoid This Company!”
“Really appreciate the extra steps he took to explain things to me and to make sure our units were running properly.”
“…iciently diagnosed our Heat pump’s issue with cooling and offered an affordable and low cost solution to get us back up and running during an unrelent…”
“Not too expensive and representatives like Joby make this business a great resource.”
“…stalled our air conditioning unit 9 years ago and have continued to honest and reliable service on the rare occasions that we have needed service or r…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired West Coast Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
West Coast AC installed a heat pump for air conditioning utilizing my existing ducts. I am very satisfied with the job they did from an administrative and technical perspective. Scheduling was expedited, pricing was fair, and the technicians, Eli and Miguel, were expert, professional and courteous.
Joby Riddle, our service technician, was excellent! He was very friendly and very knowledgeable. I would recommend him and West Coast AC to anyone!
5/5 Stars ⭐⭐⭐⭐⭐ They gave us an appointment window of 8:30–10:00 AM, and the technician arrived right on time, which I highly appreciated! Joby (Technician #2) greeted me with such a sunny attitude that it completely set a positive mood for the day. He worked incredibly fast and didn't mind my three dogs barking…
Great service and very thorough!!! Joby (Tech #2) was amazing and so kind. Really appreciate the extra steps he took to explain things to me and to make sure our units were running properly. Highly recommend!
This review is for Tech #2. He quickly and efficiently diagnosed our Heat pump’s issue with cooling and offered an affordable and low cost solution to get us back up and running during an unrelenting heat wave. He clearly has a lot of experience and was very pleasant to deal with. Would request him in the future for…
I had a great experience with West Coast Air Conditioning! Great price, and the quality of their work was excellent. Elias and Miguel were both courteous, professional, and attentive to detail. They took the time to answer all my questions and made sure everything was done right. I truly appreciate their…
| Job | Reviews | Category typical |
|---|---|---|
| Install AC | 30 | $1.5k–$3.2k |
| Heating system installation | 28 | $1.4k–$2.5k |
| HVAC system maintenance | 27 | $37–$295 |
| HVAC system repair | 26 | $192–$918 |
| Installation | 19 | $1.2k–$2.8k |
| HVAC duct & vent installation | 19 | $1.2k–$2.8k |
| A/C system maintenance | 16 | $51–$415 |
| A/C system repair | 15 | $209–$786 |
4.9 ★★★★★ 320 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tech # 2 was awesome. On time, clean reliable, solid work. Will use again
West Coast AC installed a heat pump for air conditioning utilizing my existing ducts. I am very satisfied with the job they did from an administrative and technical perspective. Scheduling was expedited, pricing was fair, and the technicians, Eli and Miguel, were expert, professional and courteous.
In two days, Elias and his crew took out My old furnace and installed a new furnace and air-conditioning with new ductwork all through the attic. It was amazing. It still is amazing. Elias went over and above because he didn’t leave my house till almost 6 o’clock in the evening making sure everything was working correctly. Very good work.
Joby Riddle, our service technician, was excellent! He was very friendly and very knowledgeable. I would recommend him and West Coast AC to anyone!
5/5 Stars ⭐⭐⭐⭐⭐ They gave us an appointment window of 8:30–10:00 AM, and the technician arrived right on time, which I highly appreciated! Joby (Technician #2) greeted me with such a sunny attitude that it completely set a positive mood for the day. He worked incredibly fast and didn't mind my three dogs barking from the bedrooms at all. If anything, he actually stopped to help set them at ease. He finished the work within 15 minutes and patiently waited for my husband to handle the payment. He also proactively offered to check our heating and kindly advised us to pay via check instead of a credit card to help us avoid extra processing fees. Joby was professional, helpful, and kind. Frankly, when our AC finally kicks the bucket, we will absolutely be calling them back!
Great service and very thorough!!! Joby (Tech #2) was amazing and so kind. Really appreciate the extra steps he took to explain things to me and to make sure our units were running properly. Highly recommend!
This review is for Tech #2. He quickly and efficiently diagnosed our Heat pump’s issue with cooling and offered an affordable and low cost solution to get us back up and running during an unrelenting heat wave. He clearly has a lot of experience and was very pleasant to deal with. Would request him in the future for service and maintenance. Thank you Tech #2!
I had a great experience with West Coast Air Conditioning! Great price, and the quality of their work was excellent. Elias and Miguel were both courteous, professional, and attentive to detail. They took the time to answer all my questions and made sure everything was done right. I truly appreciate their professionalism and outstanding service. I would definitely do business with them again and will highly recommend West Coast Air Conditioning to friends and family!
Tech #2 came to our home today to diagnose and repair our compressor, which was working intermittently. He was professional, efficient and friendly. He diagnosed the problem in a matter of minutes and replaced the faulty run/start capacitor. He also took the time to show me how to properly clean the condenser. Thank you so much! We'll be using West Coast Air Conditioning next time we need service or repair!
Tech #2 did an excellent job repairing my air conditioning unit! He was courteous, professional, and a pleasure to have in my home. I especially appreciated his friendly personality and great sense of humor while he worked through the issues with the unit. My 20-year-old AC unit had been having intermittent problems blowing cold air. The compressor needed some attention, but he was able to give it a much-needed jump start and get it running again. While I know I’ll eventually need to replace the unit, this repair gives me some much-needed time to plan for that expense. I’m very grateful for his expertise and the care he put into the repair. I’ll definitely be contacting them when it’s time for a new AC unit. Highly recommend!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
