Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
West Coast Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

West Coast Air Conditioning

Oxnard, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 4.9★ from 320 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Coast Air Conditioning is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Coast Air Conditioning is better than 89% of HVAC contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Coast Air Conditioning is better than 94% of HVAC contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 29% of HVAC contractors.D
29

Reviews for your job

Customers hired West Coast Air Conditioning for 8 kinds of job.

West Coast Air Conditioning for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$239
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Heating system maintenance”

Eva6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our technician, Joby Riddle was very friendly and provided quick service. Very professional, highly recommended.

Paid $1–100Reasonable priceHeating system maintenance
Curtis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is the second time I have had West Coast Air Conditioning come out. The first was to install a furnace this time was just to check up. Joby Riddle was the tech and he was great. He was not only knowledgeable, professional and helpful as I have come to expect of the staff, but also just a friendly guy , just…

Paid $1–100Great priceHeating system maintenance
Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the response time for my appointment. Art was on time, very professional and friendly! It did not take him very long to figure out why my heater would not turn on. Thankfully, the problem was minor and I was only charged for a service call. Art was very knowledgeable and overall I was…

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
Erica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The entire West Coast Air Conditioning team is such a pleasure to work with! They provide impeccable, knowledgeable, and friendly service. We were on a tight timeline to replace our entire heating system, and they worked through the permits, removals, and installations flawlessly. I highly recommend them!

Heating system maintenanceHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Andy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After couple other technicians came to troubleshoot our mobile home heater which couldn't turn on, they all suggested for a new heater unit which costs lots of money. With my last attempt to West Coast Air, that came a wonderful technician Chad. He was on time and began his diagnostic right away. He was able to…

Heating system maintenanceInstall thermostat+ Responsiveness+ Quality+ Professionalism
ElainaLocal Guide · 155 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly recommend West Coast for all your heating and cooling needs. They are prompt, professional and listen to your concerns to provide you with solutions that not only meet your needs but help you improve your overall comfort levels. I checked out several companies before choosing West Coast and found the level…

Heating system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality

Price

$264-19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Install AC30$1.5k–$3.2k
Heating system installation28$1.4k–$2.5k
HVAC system maintenance27$37–$295
HVAC system repair26$192–$918
Installation19$1.2k–$2.8k
HVAC duct & vent installation19$1.2k–$2.8k
A/C system maintenance16$51–$415
A/C system repair15$209–$786

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