Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
West Coast Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

West Coast Air Conditioning

Oxnard, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 4.9★ from 320 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Coast Air Conditioning is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Coast Air Conditioning is better than 89% of HVAC contractors.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Coast Air Conditioning is better than 94% of HVAC contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Coast Air Conditioning is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Coast Air Conditioning is better than 29% of HVAC contractors.D
29

Reviews for your job

Customers hired West Coast Air Conditioning for 8 kinds of job.

West Coast Air Conditioning for install thermostat

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$590
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 89

All 11 Google reviews tagged “Install thermostat”

Robin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Absolute perfection from every individual we worked with. Seamless in every way from our initial contact with the company to our first meeting with Lettie followed by our walk through with Jake. The team that showed up to install our new heating unit, air conditioning unit, ducts and air scrubbers were top notch…

Paid $1,000+Great priceHVAC duct & vent repairHeating system installationInstall thermostat
RichLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish, the company has a painless process and an excellent staff from front issue to installers. The system works great, it's quiet, and it works with my existing smart home products.

HVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire experience with West Coast Air Conditioning was professional and easy from the get go. Our sales associate, Letti was extremely helpful and answered any questions we had; she explained everything in detail and was prompt to communicate throughout coordinating the project. The team, Adam, Aaron and Eli…

HVAC duct & vent installationHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Erica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The entire West Coast Air Conditioning team is such a pleasure to work with! They provide impeccable, knowledgeable, and friendly service. We were on a tight timeline to replace our entire heating system, and they worked through the permits, removals, and installations flawlessly. I highly recommend them!

Heating system maintenanceHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Jeannine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Lettie, Alex, Adam and team were prompt, professional and personable! Did a great job 👏 ..would highly recommend this company.

HVAC duct & vent installationInstall thermostatInstallation
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Art & Steven did an amazing job with this installation. Very professional, on time and assisted us with the Nest thermostat installation and programming with our mobile phone. We highly recommend West Coast AC and Art and Steven. Thank you again.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Andy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

After couple other technicians came to troubleshoot our mobile home heater which couldn't turn on, they all suggested for a new heater unit which costs lots of money. With my last attempt to West Coast Air, that came a wonderful technician Chad. He was on time and began his diagnostic right away. He was able to…

Heating system maintenanceInstall thermostat+ Responsiveness+ Quality+ Professionalism
Oscar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

West Coast was a great experience for us! They were responsive and on time every day and customized a solution for us which has helped our indoor air quality immensely!. Their installation crew were respectful, wore masks, and very Efficient! Special shout out to Nate, Alex, Steven, Jake and Shawn. Highly Recommended!!!

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
ElainaLocal Guide · 155 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I highly recommend West Coast for all your heating and cooling needs. They are prompt, professional and listen to your concerns to provide you with solutions that not only meet your needs but help you improve your overall comfort levels. I checked out several companies before choosing West Coast and found the level…

Heating system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Mack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostatHVAC duct & vent repair+ Punctuality+ Quality+ Professionalism
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostat+ Responsiveness+ Professionalism

Price

$264-19% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Install AC30$1.5k–$3.2k
Heating system installation28$1.4k–$2.5k
HVAC system maintenance27$37–$295
HVAC system repair26$192–$918
Installation19$1.2k–$2.8k
HVAC duct & vent installation19$1.2k–$2.8k
A/C system maintenance16$51–$415
A/C system repair15$209–$786

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