Tax preparation service · Deltona, FL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 34 financial plannersiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★71 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate West Financial Services LLC five out of five stars based on seventy-one reviews, with the owner responding to ninety-nine percent of feedback. Customers describe the firm as professional, prompt, and accessible, noting clear communication and user-friendly digital tools for document uploads. Services include personal and small business tax preparation, accounting, and IRS registration, with clients frequently citing thoroughness, reasonable pricing, and responsive support as key benefits.
Google rating: 5.0 out of 5 from 71 reviews (100% five-star).
Reviews on this page: 71 Google reviews (50 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
West Financial Services LLCFinancial Planners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Financial Services LLC: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Financial Services LLC: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Financial Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Financial Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
–
Bar = this company · dark tick = category median.
Star ratings
71 Google reviews we collected
5.0of 5
5 stars71100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
100%praise
Praise97100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price770%
Reasonable330%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2728%
Would recommend2223%
Quality & results1515%
Speed & response1515%
Communication88%
Honesty & trust77%
Price & value33%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was patient, thorough and responsive as well as reasonably priced for her outstanding services and turn around time.”
“If you're looking for a CPA, Taucier look no further!”
“We have loved having West Financial Services, LLC for the thorough and professional job they did with our taxes.”
“Very good person overall professional, and prompt with service .”
“They were excellent communicators and held our hand when needed without any hesitation.”
“If you need someone reliable, intelligent, and a pleasure to work with, then look no further!”
“The service she provides is second to none and so affordable too!”
People customers mention
Taucier11 reviews
Smalls4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired West Financial Services LLC for 6 kinds of job. Pick one to see what they paid and said.
NadiaLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The filing process with Ms Taucier has been incredible, as a young adult I was very naive to the process. She was patient, thorough and responsive as well as reasonably priced for her outstanding services and turn around time.
Tax Accounting
PatrickLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Taucier and her team at West Financial are Amazing! My wife and I have several businesses in addition to working full time jobs. West Financial was able to guide us through tax return prep and filing, provide accounting services for our business, and ensure every potential write off was explored. They were excellent…
Great priceNew business tax consultingTax AccountingIncome tax return filing
Robert7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Taucier Smalls-West is so wonderful! She is great to work with and is easily reachable. She explains everything clearly. I look forward to continued partnership with West Financial Services LLC.
Great priceTax Accounting
Deven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very good person overall professional, and prompt with service . Makes you feel comfortable with asking questions you may not know or understand. High recommended
JustinLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Taucier is awesome! Her portal makes everything so easy, she is full of good advice, explains things in very easy-to-understand ways, and always has a smile on her face! If you're looking for a CPA, Taucier look no further!
Reasonable priceTax problem consultingNew business tax consulting
Maria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Awesome place to get your taxes done. No complaints whatsoever. Great customer service!!!!
The filing process with Ms Taucier has been incredible, as a young adult I was very naive to the process. She was patient, thorough and responsive as well as reasonably priced for her outstanding services and turn around time.
Services: Tax Accounting
Response from the owner · 3 months ago
Thank you so much Nadia! You are such a pleasure to work with, and we look forward to working together for many years to come!
Patrick RobinsonLocal Guide · 25 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Taucier and her team at West Financial are Amazing! My wife and I have several businesses in addition to working full time jobs. West Financial was able to guide us through tax return prep and filing, provide accounting services for our business, and ensure every potential write off was explored. They were excellent communicators and held our hand when needed without any hesitation. Thank you!
Price assessment: Great price
Services: New business tax consulting, Tax Accounting, Income tax return filing, Tax planning, Accounting services
Robert Hehre7 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Taucier Smalls-West is so wonderful! She is great to work with and is easily reachable. She explains everything clearly. I look forward to continued partnership with West Financial Services LLC.
Price assessment: Great price
Services: Tax Accounting
Response from the owner · 5 months ago
Thank you so much Robert! It is a pleasure working with you!
Deven2 reviewsiTotal number of Google reviews Deven has written across all businesses on Google Maps, not just this one.
Very good person overall professional, and prompt with service . Makes you feel comfortable with asking questions you may not know or understand. High recommended
Response from the owner · 5 months ago
Thank you so much Deven. It's a pleasure working with FANTASTIC clients like yourself!
Justin NosenzoLocal Guide · 76 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Taucier is awesome! Her portal makes everything so easy, she is full of good advice, explains things in very easy-to-understand ways, and always has a smile on her face! If you're looking for a CPA, Taucier look no further!
Price assessment: Reasonable price
Services: Tax problem consulting, New business tax consulting
Response from the owner · 5 months ago
Thank you for that awesome review, Justin! Looking forward to continuing to work with you!
Maria “Lou” Iglesias5 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
West financial is so easy to work with and always willing and ready to answer my many questions about how to be on top of my taxes and paperwork for my small business. Thank you!
Services: New business tax consulting, Tax Accounting, Income tax return filing, Income tax return preparation
Response from the owner · 10 months ago
Thank you so much Pheobe! It's a pleasure to work with you and witness the growth of the wonderful business you've created!
Demetrius Powe3 reviewsiTotal number of Google reviews Demetrius has written across all businesses on Google Maps, not just this one.
West Financial Services is a must. I am always treated with a combination of kindness and professionalism. I do not speak "Finance" in any way shape or form, my questions are answered to my satisfaction.
Price assessment: Great price
Services: Tax problem consulting, Income tax return filing, Income tax return preparation
Response from the owner · 11 months ago
Thank you Ivette! It's such a pleasure working with you!
