Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
West Side Drain and Septic logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

West Side Drain and Septic

Newberg, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 15 tank installation · 4.9★ from 800 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.West Side Drain and Septic is better than 96% of tank installation.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.West Side Drain and Septic is better than 95% of tank installation.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.West Side Drain and Septic is better than 97% of tank installation.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.West Side Drain and Septic is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.West Side Drain and Septic is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.West Side Drain and Septic is better than 100% of tank installation.A
100

Reviews for your job

Customers hired West Side Drain and Septic for 8 kinds of job.

West Side Drain and Septic for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8

All 12 Google reviews tagged “Plumbing leak detection”

Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Greg is great! Very professional and knowledgeable. Westside drain is the best in the business! Great prices, great customer service and great people! Thank you!

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Zachary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job. Fast.

Plumbing leak detectionOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
LindsayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a backup in my pipe and they came and cleared the problem. Fast and professional.

Plumbing leak detectionOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communication, transparent pricing, helpful, easy to work with. Highly recommend.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Brandi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Doug is amazing! He helped us when we needed it the most. We started having septic back up and he was prompt and professional. This is our 2nd time using his services and we are never let down!

Plumbing leak detectionSewer repairDrain cleaning
ToddLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used west side multiple times for our septic system and they have always been a pleasure to work with. Would highly recommend them to anyone.

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Travis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was the quickest and most direct service I have come across. My issue was resolved and everything was laid out clearly so I knew what was going on the whole time. I really appreciate Harrison’s work! Will recommend.

Plumbing leak detectionToilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
DamonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greg was super helpful and knowledgeable. I would definitely recommend him to anyone who is in need of plumbing help.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Oh my goodness these people are so nice, they came out for a routine pump on a Friday afternoon, it did not go as planned, we did not know where the tank was, they spent hours trying to find it, they even had the owner come out with a camera. They finally found it, they so could have said we need to come another day…

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Larry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would defiantly use them again they are very professional

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
I3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detection+ Responsiveness
MonicaEdited 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairService not listed+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning169$248–$478
Outdoor plumbing system repair49$490–$1.9k
Sewer repair41—
Plumbing pipe repair13$340–$567
Toilet repair13$236–$771
Plumbing leak detection12$99–$1.1k
Septic system installation9—
Shower repair2—

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