Experts Reviews · Company report
Western Exterminator logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Western Exterminator

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 103 rodent control · 4.9★ from 640 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Exterminator is better than 90% of rodent control.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Exterminator is better than 88% of rodent control.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Exterminator is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Exterminator is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Western Exterminator for 8 kinds of job.

Western Exterminator for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$171
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Ant extermination” · showing 20

Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 15 hours ago★★★★★

Ernie consistently provides outstanding service. He is dependable, thorough, and always takes the time to explain what he will do to get rid of the bugs! His expertise gives us confidence that the job will be handled correctly, and his friendly attitude makes every visit a pleasant experience. We truly appreciate all of Ernie’s hard work!

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Marla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ernie Castillo is always very quick to respond when called for any pest problem that we have in our establishment. He is knowledgeable with identifying all pests and taking care of any problem right away. He is also very personable and friendly.

Not sureRodent exterminationGeneral pest inspectionCockroach extermination
wilson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! Ernie is detailed in his work and information to my store.

Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ernie does a fantastic job keeping our kitchen and work area completely free of any unwanted pests. His thoroughness, professionalism, and dedication give us peace of mind and a safe, clean environment every day.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Dani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ernie Castillo does a fantastic job and exhibits amazing professionalism. He is always such a pleasure to work with.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Kerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thank you Ernie (Ernesto) for being super quick and efficient with the exterminations! You are very thorough on the steps and types of species of those insects. Your help is always greatly appreciated! You’re always so kind and willing to help!

Not sureCockroach exterminationAnt extermination
Shamailaho1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very nice Guy ..Great service

Paid $100–120Great priceAnt extermination
ZackaryLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernesto Castillo is the man, he has been what we needed on this campus. Since day we have had every issue basically dissappear over night. He goes above and beyond with setting the traps the time to explain to myself and the staff about what he is doing and about any sightings. He always goes above and beyond.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Allan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernie is great. He came out for the normal service today and said he would put in a service request for some exclusion that should be under warranty. He is very attentive to our issues. I think you should see him as a keeper.

Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Kalina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ernesto C. was great! He was able to help with my issue and even gave advice on other things that could be beneficial! Thank you

Great priceAnt extermination
Bekah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Service was awesome, and super timely given the ant invasion we were facing.

Paid $200+Great priceAnt extermination
Renard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ernie is our campus technician at UCD

Rodent exterminationTermite inspectionSpider extermination
zouaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

He is great, easy to communicate, detail oriented, and professional. Definitely a repeat customers

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Christina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This morning I submitted a work order for an ant problem at my store. A.J. came in and did an amazing job and was very thorough!! A.J. came and reported what he assessed and told me what he did to help my store with our ant problem.

Not sureGeneral pest inspectionAnt extermination
Mansi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Isaac helped us address our ant problem. He was very punctual, polite, and addressed all my concerns. Appreciate his help!

Ant extermination
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a great experience, technician did an amazing job. He was very patient, careful , understanding and explained my concerns throughly. I would highly recommend their services to family & friends. Thank you Lee for taking care of my pest issues!

Paid $100–120Great priceSpider exterminationAnt extermination
Henry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t say enough good things about Joven. From start to finish, he was professional, knowledgeable, and genuinely cared about doing the job right. He took the time to explain what he was doing, answered all my questions patiently, and made sure I felt comfortable with the entire process. What really stood out to…

Paid $20–40Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
VIP5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

My pest tech Lee Phasa is amazing, attentive, friendly and experienced, very professional. Lee will also recommend preventive maintenance to help with any pest related issues. Western has a great asset on their team, highly recommend them for sure.

Paid $100–120Great priceRodent exterminationSpider exterminationGeneral pest inspection
Rumaldo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lee does an excellent job keeping up with our Tesla properties. He always communicating with me and keeping me updated on what is needed around buildings.

Paid $140–160Great priceRodent exterminationSpider exterminationGeneral pest inspection
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ernie is the best. He's ALWAYS prompt, professional, but also extremely friendly and knowledgeable. He takes pride in his work & truly cares about providing excellent service.

Bug & insect exterminationAnt extermination

Show more ant extermination reviews (6 more) →

Price

$119+24% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 32%Overpriced 2%Not sure 30%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection115$48–$111
Bug & insect extermination58$53–$121
Rodent extermination51$73–$282
Spider extermination34$53–$151
Home inspection33$56–$146
Cockroach extermination31$63–$188
Ant extermination26$58–$171
Hornet & wasp extermination24$71–$196

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