Experts Reviews · Company report
Western Exterminator logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Western Exterminator

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 103 rodent control · 4.9★ from 640 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Exterminator is better than 90% of rodent control.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Exterminator is better than 88% of rodent control.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Exterminator is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Exterminator is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Western Exterminator for 8 kinds of job.

Western Exterminator for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$53–$121
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 84
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 58 Google reviews tagged “Bug & insect extermination” · showing 40

Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 15 hours ago★★★★★

Ernie consistently provides outstanding service. He is dependable, thorough, and always takes the time to explain what he will do to get rid of the bugs! His expertise gives us confidence that the job will be handled correctly, and his friendly attitude makes every visit a pleasant experience. We truly appreciate all of Ernie’s hard work!

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Salvador2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ernie is a great service provider to our department here at UCD. He continues to provide excellent customer service . He is great at responding to our calls and always closes the loop to ensure we are updated on the progress.

Not sureGeneral pest inspectionBug & insect extermination
Marla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ernie Castillo is always very quick to respond when called for any pest problem that we have in our establishment. He is knowledgeable with identifying all pests and taking care of any problem right away. He is also very personable and friendly.

Not sureRodent exterminationGeneral pest inspectionCockroach extermination
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Ernie C. is always the best! He is quick to respond to any pest infestations and follows up to make sure the job was done. Very friendly and very responsive!

Not sureGeneral pest inspectionCockroach exterminationBug & insect extermination
Kristi14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service! Ernie always checks to make sure our pest control needs are taken care of. He is so helpful & kind! Thank you, Ernie, with Western Exterminators!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ernie does a fantastic job keeping our kitchen and work area completely free of any unwanted pests. His thoroughness, professionalism, and dedication give us peace of mind and a safe, clean environment every day.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
estefania2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ernie was great! he came out to the business and set traps for mice and bugs and was so nice and professional. thank you

Bug & insect extermination
SannéLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Spider and moth and mice abatement

Paid $40–60Reasonable priceRodent exterminationBug & insect exterminationService not listed
ZackaryLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernesto Castillo is the man, he has been what we needed on this campus. Since day we have had every issue basically dissappear over night. He goes above and beyond with setting the traps the time to explain to myself and the staff about what he is doing and about any sightings. He always goes above and beyond.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Covenant was great. Quick and efficient.

Paid $120–140Great priceBug & insect extermination
Fred9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Brandon is the best! Courteous, on time and so reliable!

Paid $120–140Reasonable priceBug & insect extermination
Royce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

5 star service. Joven always does a great job.

Not sureBug & insect extermination
Eithyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I work for the local Starbucks in Vacaville and the service that we get from this company and our pest control person is great. He comes in and make sure everything gets done properly. Always punctual very polite. He listens to every concern that is brought up to him and addresses them immediately.

Great priceGeneral pest inspectionBug & insect extermination
Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ernie has been very helpful and we have really appreciated his help!!

Paid $20–40Reasonable priceRodent exterminationBug & insect extermination
Renard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ernie is our campus technician at UCD

Rodent exterminationTermite inspectionSpider extermination
Shelley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always courteous and prepared.

Paid $40–60Reasonable priceRodent exterminationBug & insect extermination
helen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service by Martine for work on alder box beetles

Not sureBug & insect extermination
Olga1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Really good service and always in a good mood

Paid $1–20Not sureBug & insect extermination
Haley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My exterminator was fantastic !

Paid $40–60Great priceBug & insect extermination
KarenLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

AJ is always professional and knowledgeable.

Not sureBug & insect extermination
zouaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

He is great, easy to communicate, detail oriented, and professional. Definitely a repeat customers

Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I'm very happy with my service. My technician Joven Tintiangco, is very professional, conscientious and caring. He gives personal notice prior to each service which I appreciate very much. He takes special care around my outdoor pet food and water bowls, and makes sure my house is spider web free. I would go…

Paid $140–160Not sureSpider exterminationGeneral pest inspectionBug & insect extermination
Stefan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★

5 star for Spencer and Elias 0 star for everyone else Everyone we spoke to needs training other then Spencer and Elias they were the only helpful people in our whole western exterminator experience…other then Kevin Berry. From getting hung up on by your call worker Daniel, to getting transferred all over the place…

Paid $180–200Reasonable priceHome inspectionFlea & mite exterminationGeneral pest inspection
Carter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Extremely professional and helpful exterminators would highly recommend for any setting.

Great priceHome inspectionGeneral pest inspectionBug & insect extermination
Henry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t say enough good things about Joven. From start to finish, he was professional, knowledgeable, and genuinely cared about doing the job right. He took the time to explain what he was doing, answered all my questions patiently, and made sure I felt comfortable with the entire process. What really stood out to…

Paid $20–40Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Cyndi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Issac is great! Always friendly, always checking in to make sure there are no issues, monthly.

Paid $80–100Reasonable priceBug & insect extermination
Rosie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Elias provides excellent service. He’s reliable, professional, and consistently goes above and beyond. I truly appreciate his dedication and the quality of his work. 🙂

Great priceRodent exterminationTermite inspectionTermite extermination
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

AJ is always a pleasure to deal with. He’s efficient and polite. Quick to respond and always eager to build our knowledge.

Not sureBug & insect extermination
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very satisfied with the monthly service we receive, I'm always informed of any changes of the inspection. Employee always speaks with me in regards to concerns or if I notice any activity of any insects. He's always very informative.

Not sureGeneral pest inspectionBug & insect extermination
GeeLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We have been using Western Exterminator for years at our business and We haven’t had any customer complaints or issues with bugs or rodents at our property. I also want to mention that our exterminator, Brandon, always does an awesome job to make sure we are always taken care of! I would highly recommend Western Exterminator for pest control!

Rodent exterminationBug & insect extermination
kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My exterminater is extremely knowledgable and friendly. Super enjoy every experience. He has our drains in great shape, appreciate everything he does.

Not sureGeneral pest inspectionBug & insect extermination
VIP5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

My pest tech Lee Phasa is amazing, attentive, friendly and experienced, very professional. Lee will also recommend preventive maintenance to help with any pest related issues. Western has a great asset on their team, highly recommend them for sure.

Paid $100–120Great priceRodent exterminationSpider exterminationGeneral pest inspection
Gianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The servicemen was very thorough and super friendly. He always takes great care of our store and is very informative! 10/10 recommend

Paid $180–200Not sureCockroach exterminationBug & insect extermination
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ernesto is always professional and courteous. He ask if there are any concerns or issues.

Paid $60–80OverpricedHome inspectionBug & insect extermination
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon was has great customer service

Bug & insect extermination
Tyler5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon did a great job listening to my concerns and finding solutions to our current problems! 10/10 experience with him per usual.

General pest inspectionBug & insect extermination
Corina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ernesto is awesome! Gets the job done. Exceptional customer care and friendly! Thank you!

Bug & insect extermination
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ernie is the best. He's ALWAYS prompt, professional, but also extremely friendly and knowledgeable. He takes pride in his work & truly cares about providing excellent service.

Bug & insect exterminationAnt extermination
Nelson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Met an outstanding individual, Lee. Confident guy and knows his work.

Paid $200+Not sureSpider exterminationGeneral pest inspectionCockroach extermination
v4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very helpful and friendly!

Paid $180–200Reasonable priceGeneral pest inspectionBug & insect extermination

Show more bug & insect extermination reviews (18 more) →

Price

$119+24% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 32%Overpriced 2%Not sure 30%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection115$48–$111
Bug & insect extermination58$53–$121
Rodent extermination51$73–$282
Spider extermination34$53–$151
Home inspection33$56–$146
Cockroach extermination31$63–$188
Ant extermination26$58–$171
Hornet & wasp extermination24$71–$196

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