Experts Reviews · Company report
Western Exterminator logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Western Exterminator

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 103 rodent control · 4.9★ from 640 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Exterminator is better than 90% of rodent control.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Exterminator is better than 88% of rodent control.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Exterminator is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Exterminator is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Exterminator is better than 100% of rodent control.A
100

Reviews for your job

Customers hired Western Exterminator for 8 kinds of job.

Western Exterminator for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.115
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$48–$111
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 88
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 115 Google reviews tagged “General pest inspection” · showing 20

Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 15 hours ago★★★★★

We love when you stop by the office with a great attitude. We love that you go above and beyond for our crazy busy company.

Not sureRodent exterminationGeneral pest inspection
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 15 hours ago★★★★★

Ernie consistently provides outstanding service. He is dependable, thorough, and always takes the time to explain what he will do to get rid of the bugs! His expertise gives us confidence that the job will be handled correctly, and his friendly attitude makes every visit a pleasant experience. We truly appreciate all of Ernie’s hard work!

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Salvador2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ernie is a great service provider to our department here at UCD. He continues to provide excellent customer service . He is great at responding to our calls and always closes the loop to ensure we are updated on the progress.

Not sureGeneral pest inspectionBug & insect extermination
Marla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ernie Castillo is always very quick to respond when called for any pest problem that we have in our establishment. He is knowledgeable with identifying all pests and taking care of any problem right away. He is also very personable and friendly.

Not sureRodent exterminationGeneral pest inspectionCockroach extermination
Chase3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Earnie did a great job as always!

Paid $200+Reasonable priceHornet & wasp exterminationGeneral pest inspection
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Ernie C. is always the best! He is quick to respond to any pest infestations and follows up to make sure the job was done. Very friendly and very responsive!

Not sureGeneral pest inspectionCockroach exterminationBug & insect extermination
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ernie does really well. Excellent Customer Service and always goes above and beyond expectations. Would definitely recommend him for anyone needing Pest Control Services.

Great priceGeneral pest inspection
Colton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Ernesto Castillo “ Ernie” is one of the friendliest and kindhearted person I’ve met in a long time. He does the Regular inspections at my place of work. He works hard, Efficiently and in a timely manner. I always look forward to seeing him and appreciate everything he does.

Great priceGeneral pest inspection
Leda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Martin is very conscientious In his work. Much appreciated!

Paid $60–80Reasonable priceGeneral pest inspection
wilson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! Ernie is detailed in his work and information to my store.

Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Kristi14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service! Ernie always checks to make sure our pest control needs are taken care of. He is so helpful & kind! Thank you, Ernie, with Western Exterminators!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
JeannaLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jovan is a great tech

Not sureGeneral pest inspection
Ray1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ernie does a fantastic job keeping our kitchen and work area completely free of any unwanted pests. His thoroughness, professionalism, and dedication give us peace of mind and a safe, clean environment every day.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Dani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ernie Castillo does a fantastic job and exhibits amazing professionalism. He is always such a pleasure to work with.

Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Glenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Was very unhappy with the service. Called mainly for wasp issue. Told them the wasps were on top of my patio cover and was told that was not a problem they could take care of it. Was also told they would remove cob webs and spray around doors and windows. When technician arrived i was told they cant even get on…

Paid $200+OverpricedHornet & wasp exterminationGeneral pest inspection
ZackaryLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernesto Castillo is the man, he has been what we needed on this campus. Since day we have had every issue basically dissappear over night. He goes above and beyond with setting the traps the time to explain to myself and the staff about what he is doing and about any sightings. He always goes above and beyond.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Allan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernie is great. He came out for the normal service today and said he would put in a service request for some exclusion that should be under warranty. He is very attentive to our issues. I think you should see him as a keeper.

Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
jamie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ernie came by today and I just had to say, I stand by my previous reviews of him. Always very polite and helpful.

Not sureGeneral pest inspection
Cecilia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great customer service !

General pest inspection
RickLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Joven, my service tech, is outstanding. What makes him outstanding is that he is a true professional. He is consistently thorough in everything he does during his inspections. There are no shortcuts. Communication is great, and all records are well organized.

Paid $100–120Reasonable priceGeneral pest inspection

Show more general pest inspection reviews (95 more) →

Price

$119+24% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 32%Overpriced 2%Not sure 30%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection115$48–$111
Bug & insect extermination58$53–$121
Rodent extermination51$73–$282
Spider extermination34$53–$151
Home inspection33$56–$146
Cockroach extermination31$63–$188
Ant extermination26$58–$171
Hornet & wasp extermination24$71–$196

Compare with