How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREWestern Exterminator
Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 103 rodent control · 4.9★ from 640 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Western Exterminator for 8 kinds of job.
Western Exterminator for general pest inspection
Clear ✕All 115 Google reviews tagged “General pest inspection” · showing 40
We love when you stop by the office with a great attitude. We love that you go above and beyond for our crazy busy company.
Ernie consistently provides outstanding service. He is dependable, thorough, and always takes the time to explain what he will do to get rid of the bugs! His expertise gives us confidence that the job will be handled correctly, and his friendly attitude makes every visit a pleasant experience. We truly appreciate all of Ernie’s hard work!
Ernie is a great service provider to our department here at UCD. He continues to provide excellent customer service . He is great at responding to our calls and always closes the loop to ensure we are updated on the progress.
Ernie Castillo is always very quick to respond when called for any pest problem that we have in our establishment. He is knowledgeable with identifying all pests and taking care of any problem right away. He is also very personable and friendly.
Earnie did a great job as always!
Ernie C. is always the best! He is quick to respond to any pest infestations and follows up to make sure the job was done. Very friendly and very responsive!
Ernie does really well. Excellent Customer Service and always goes above and beyond expectations. Would definitely recommend him for anyone needing Pest Control Services.
Ernesto Castillo “ Ernie” is one of the friendliest and kindhearted person I’ve met in a long time. He does the Regular inspections at my place of work. He works hard, Efficiently and in a timely manner. I always look forward to seeing him and appreciate everything he does.
Martin is very conscientious In his work. Much appreciated!
Great service! Ernie is detailed in his work and information to my store.
Excellent service! Ernie always checks to make sure our pest control needs are taken care of. He is so helpful & kind! Thank you, Ernie, with Western Exterminators!
Jovan is a great tech
Ernie does a fantastic job keeping our kitchen and work area completely free of any unwanted pests. His thoroughness, professionalism, and dedication give us peace of mind and a safe, clean environment every day.
Ernie Castillo does a fantastic job and exhibits amazing professionalism. He is always such a pleasure to work with.
Was very unhappy with the service. Called mainly for wasp issue. Told them the wasps were on top of my patio cover and was told that was not a problem they could take care of it. Was also told they would remove cob webs and spray around doors and windows. When technician arrived i was told they cant even get on…
Ernesto Castillo is the man, he has been what we needed on this campus. Since day we have had every issue basically dissappear over night. He goes above and beyond with setting the traps the time to explain to myself and the staff about what he is doing and about any sightings. He always goes above and beyond.
Ernie is great. He came out for the normal service today and said he would put in a service request for some exclusion that should be under warranty. He is very attentive to our issues. I think you should see him as a keeper.
Ernie came by today and I just had to say, I stand by my previous reviews of him. Always very polite and helpful.
Great customer service !
Joven, my service tech, is outstanding. What makes him outstanding is that he is a true professional. He is consistently thorough in everything he does during his inspections. There are no shortcuts. Communication is great, and all records are well organized.
Service was Great,Quick, and informative about next steps! Thanks again!
Very reliable 👏
The Tech. That comes is very nice and polite. Tech is very helpful and offers advice.
I work for the local Starbucks in Vacaville and the service that we get from this company and our pest control person is great. He comes in and make sure everything gets done properly. Always punctual very polite. He listens to every concern that is brought up to him and addresses them immediately.
Fantastic job and incredibly social! I appreciate the thorough work and great conversation.
Always a great experience. Definitely the problem solver we need!
Ernie is our campus technician at UCD
Joven was professional, courteous, and knowledgeable. He answered all of my questions thoroughly and listened to all of my concerns with care. Thanks for your help, Joven!
Very professional and thorough! Thank you.
Chris is very attentive and professional. I’m glad to have him as my tech.
Ernie came with professional inputs and shared what needed to be done and most helpful with the questions i had.
Brandon is an excellent tech that does a great job!
AJ is the best tech I've experienced! Super friendly, kind, and knowledgeable.
Ernie Castillo is the best technician, he does a great job at our location and we will recommend him. Thank you
Ernie is amazing! We’ve had an excellent experience with Ernie. He is always professional, on time, and very thorough with his inspections and treatments. He explains everything clearly and makes sure we understand what’s being done and what to expect.
He is great, easy to communicate, detail oriented, and professional. Definitely a repeat customers
This morning I submitted a work order for an ant problem at my store. A.J. came in and did an amazing job and was very thorough!! A.J. came and reported what he assessed and told me what he did to help my store with our ant problem.
I appreciate Lee Phasa's flexibility and professionalism. My schedule has been quite unpredictable, and he has been exceptionally cooperative and accommodating. I haven't had the pleasure of working with any other Western exterminator technicians, but I hope they are as helpful as Lee.
I'm very happy with my service. My technician Joven Tintiangco, is very professional, conscientious and caring. He gives personal notice prior to each service which I appreciate very much. He takes special care around my outdoor pet food and water bowls, and makes sure my house is spider web free. I would go…
Martin is great. He’s very thorough, considerate, cleans up, explains the work and is easy-going and very professional. Would recommend him, and his company, to anyone who needs pest control, either commercial or residential.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 115 | $48–$111 |
| Bug & insect extermination | 58 | $53–$121 |
| Rodent extermination | 51 | $73–$282 |
| Spider extermination | 34 | $53–$151 |
| Home inspection | 33 | $56–$146 |
| Cockroach extermination | 31 | $63–$188 |
| Ant extermination | 26 | $58–$171 |
| Hornet & wasp extermination | 24 | $71–$196 |
