Pest control service · Ivins, UT · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#205 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★1,636 Google reviews · 24 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
$43typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Western Pest Control for punctuality, thoroughness, and proactive communication regarding service updates. Technicians are described as friendly and responsive, often addressing specific pest issues like rodents and scorpions with detailed explanations. However, some low-star reviews cite recurring pest problems despite monthly payments, difficulty reaching the company by phone, and instances where customers felt treatments did not effectively reduce bug populations.
Google rating: 4.9 out of 5 from 1,636 reviews (97% five-star).
Reviews on this page: 1,636 Google reviews (1,372 with written comments, 12 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 19, 2026.
Service: Pest Control Service serving Ivins, Utah.
Data from Google, last updated November 5, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Western Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Pest Control: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Pest Control: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Pest Control: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Pest Control: 54/100 on this factor. Category median: 96.C
54
Bar = this company · dark tick = category median.
Star ratings
1,636 Google reviews we collected
4.9of 5
5 stars1,58697%
4 stars302%
3 stars70%
2 stars20%
1 star111%
Praise vs complaints
Phrases our text analysis found in 1,372 written reviews
100%praise
Praise2,086100%
Complaints50%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7535%
Reasonable13061%
Overpriced31%
Not sure63%
$43-60% vs typical pest control services
Middle half of what 129 customers paid ($30–$58) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude73135%
Quality & results65431%
Speed & response30114%
Communication1799%
Would recommend1477%
Honesty & trust402%
Price & value392%
What customers talk about
We read 1,372 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shad was very polite, meticulous and quick to service my problem areas.”
“Excellent service, I highly recommend Western Pest Control, thank you Shad!”
“I called with a problem and Shad was on it the same day.”
“Marcus came today and spent extra time explaining things!”
“I highly recommend Thomas and Western Pest for your pest control needs.”
“I’ve been super impressed and cannot recommend them enough.”
“Western Pest is a reliable company that takes good care of their customers.”
“They have always done a great job, great service, great value.”
People customers mention
Chris35 reviews
Scott30 reviews
Adam30 reviews
Austin22 reviews
Craig20 reviews
Carroll17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Western Pest Control for 8 kinds of job. Pick one to see what they paid and said.
KaylaLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
He was fantastic, he texted on the way. He checked in and asked if I had any concerns and requests and updated me on rodent stations Great job and excited to see no bugs!
RalphLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Never use this service they uses colored water. They are the worse company in cider city. I ask them to spray for spiders i got 10 times more spiders . The guy who sprayed out here put the poison in my dogs food twice. They dont care about there costumers all the care about is taking your money. So find another…
Paid $180–200OverpricedRodent extermination
Beverly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jared always smiles and is very polite when he comes to the door. We appreciate the service he gives to keep our house Pest free,... thanks, Jared!
Paid $20–40Reasonable priceHome inspection
KellyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Chadein was such a nice, happy person to talk to and reassured me of my decision to be with Western Pest Control. They are one of my favorite companies to work with. Thanks so much! Western Pest Control has been a breeze to work with!
Paid $40–60Great priceSpider exterminationGeneral pest inspectionCockroach extermination+ Punctuality+ Professionalism
AmyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Took care of the roof rats a few months ago and now treating ants & webs outside. Kent is my guy and I’m truly happy with his service, attitude, friendliness, all around terrific guy.
Paid $40–60Reasonable priceGeneral pest inspectionBug & insect exterminationGeneral wildlife removal
V&P4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
He did a great job spraying outside and even wiped down our spider webs! Professional, pleasant, and efficient! :)
He is always so accommodating. We really appreciate that.
Response from the owner · 2 weeks ago
Thank you so much, Michele! We love hearing that our team is taking great care of you and making your pest control service as easy and convenient as possible. We truly appreciate your kind words and are grateful to have you as part of the Western Pest Control family!
jeff mckenna11 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Very impressive!
The immediate update on services rendered and status of tools being used to eliminate pests and rodents is stellar.
Thank you 🙏
Services: Rodent extermination
Response from the owner · 2 weeks ago
Jeff, thank you! I love hearing that our service updates are making a difference for you. Knowing what's been done and how things are progressing is so important, especially when dealing with pests and rodents. I'm glad we're keeping you informed and giving you peace of mind along the way. We really appreciate your trust in Western!
Shirley SchoppLocal Guide · 16 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
He was friendly and punctual and did a good job. In addition to spraying he said he would leave bait traps in two area. Thanks Marcus.
Price assessment: Reasonable price
Services: Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 3 weeks ago
Shirley, thank you for sharing this! I'm glad Marcus was right on time, friendly, and took the time to address those extra areas with bait traps. It's always nice knowing the little details are being taken care of. We appreciate you trusting us with your home, and I'll be sure to pass your thanks along to Marcus!
Joan Christensen8 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Excellent company. Marcus came today and spent extra time explaining things! He was very thorough. We appreciate the extra care.
Thank you!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · Edited 3 weeks ago
Joan, what a lovely compliment! I'm so glad Marcus took the extra time to walk you through everything and make sure your home received the attention it deserved. It means a lot that you noticed his extra care. Thank you for your sweet words and for trusting Western with your home!
Ronald RodriguezLocal Guide · 79 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
I called with a problem and Shad was on it the same day. Shad was very polite, meticulous and quick to service my problem areas. Excellent service, I highly recommend Western Pest Control, thank you Shad!
Price assessment: Reasonable price
Pest type: Ants, Spiders
Response from the owner · Edited 3 weeks ago
Ron, I'm so glad we could get Shad out to you the same day! I love hearing that he took the time to carefully address your problem areas while making the whole experience easy and pleasant. Thank you for recognizing his hard work and for recommending Western. We really appreciate your trust!
Kayla IrvineLocal Guide · 46 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
He was fantastic, he texted on the way. He checked in and asked if I had any concerns and requests and updated me on rodent stations Great job and excited to see no bugs!
Price assessment: Great price
Price: $40–60
Services: Home inspection, Rodent extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Ant extermination, Service not listed
Pest type: Ants, Mosquitoes
Response from the owner · Edited 4 months ago
KAYLA!!! 🎉🐜☠️
Thank you for this glowing review! We’re thrilled to hear your technician texted ahead, checked in, answered questions, provided rodent station updates, and generally behaved like the pest-fighting superhero we trained him to be. 🦸♂️
We share your excitement about seeing no bugs. In fact, somewhere out there, a group of insects is holding an emergency meeting and discussing relocation options. 🐜📦
Thank you for being such an awesome friend of Western Pest Control. We appreciate your support, your sense of humor, and your willingness to let us wage our tiny war against the creepy-crawlies on your behalf. Long live the bug-free kingdom! 👑🏡✨
Karen LeeLocal Guide · 11 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Karen, this is so nice to hear! I'm glad Kent always takes care of what you need, and I especially love that you gave our office team a shoutout too! We have some pretty wonderful people here, and it means a lot when customers notice. Thank you for being part of Western!
maria Valdizan-Garcia2 reviewsiTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
I had scorpions and he was thorough for the inside and outside. Thanks
Price assessment: Great price
Price: $80–100
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · 4 weeks ago
Maria, you're so welcome! I'm glad we could help with those unwelcome scorpions and give your home a thorough treatment inside and out. I hope you're feeling a little more at ease now. Thanks for trusting Western to take care of you!
Michael Mills3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Michael, thank you! I’m so happy Jared was there when you needed him and made everything easy for you. It’s wonderful to hear you had such a great experience. I’ll be sure to pass your kind words along to Jared!
Ralph LewisLocal Guide · 58 reviewsiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Never use this service they uses colored water. They are the worse company in cider city. I ask them to spray for spiders i got 10 times more spiders . The guy who sprayed out here put the poison in my dogs food twice. They dont care about there costumers all the care about is taking your money. So find another company to spray your pest control and save some money.
