Analyzing 10,011,54710M ReviewsFor 28,21628.2K Experts

Experts Reviews · Company report
Western Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Western Pest Control

Ivins, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #205Position by Experts Score among all companies we track in this category. of 363 pest control services · 4.9★ from 1,636 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Pest Control is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Pest Control is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Pest Control is better than 54% of pest control services.C
54

Reviews for your job

Customers hired Western Pest Control for 8 kinds of job.

Western Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.128
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$128
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#88 / 313
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 128 Google reviews tagged “General pest inspection” · showing 20

ShirleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

He was friendly and punctual and did a good job. In addition to spraying he said he would leave bait traps in two area. Thanks Marcus.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
KaylaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

He was fantastic, he texted on the way. He checked in and asked if I had any concerns and requests and updated me on rodent stations Great job and excited to see no bugs!

Paid $40–60Great priceHome inspectionRodent exterminationSpider extermination
LuanneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very nice young man. Very polite and answered a few questions I had.

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Cliff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always does a great job. Asks in advance if there are any concerns he should focus on.

General pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Chadein was such a nice, happy person to talk to and reassured me of my decision to be with Western Pest Control. They are one of my favorite companies to work with. Thanks so much! Western Pest Control has been a breeze to work with!

Paid $40–60Great priceSpider exterminationGeneral pest inspectionCockroach extermination+ Punctuality+ Professionalism
AmyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Took care of the roof rats a few months ago and now treating ants & webs outside. Kent is my guy and I’m truly happy with his service, attitude, friendliness, all around terrific guy.

Paid $40–60Reasonable priceGeneral pest inspectionBug & insect exterminationGeneral wildlife removal
Joe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had the pleasure of having Kent from Western Pest Control take a look at my roach problem. The inspection was quick and they were able to spray the same day. Professional, personable, and courteous. Easy five star. Update: It's been a day since Western came out and there are probably over a hundred dead roaches…

Paid $60–80Great priceHome inspectionGeneral pest inspectionCockroach extermination
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional services, dependable

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

Unfortunate, yesterday was a very bad experience. First one I’ve had, but it added up quickly. I had a hard time reaching them last week. Tried calling but each time the phone just said they were closed, middle of multiple days. I would get some texts back though. They gave me a time frame for Monday, they did not…

General pest inspection
Shayne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shad is awesome!! Does great work!! Western Pest is the best!!

Paid $40–60Reasonable priceGeneral pest inspection
Misty13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very thorough and knowledgeable! Super nice guy! Highly recommend

General pest inspection
MaryellenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Craig was great I give him a 10

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Ron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Polite knowledgeable young man

Paid $20–40Reasonable priceHome inspectionGeneral pest inspectionCockroach extermination
VickiLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Chraig did an excellent job at my home. His service is fast and professional. He answered all my questions. I appreciate his service.

Reasonable priceGeneral pest inspection
Penny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Western Pest Control is the best pest control we have ever had.

Hornet & wasp exterminationTermite inspectionSpider extermination
Shanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always excellent. We have pets and everyone servicing our yard picks up toys I've missed laying around. Been their customer fo 4+ years and still happy.

Reasonable priceHome inspectionGeneral pest inspection
Nadine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Chadein did a great job spraying for pests this morning and petting my dog Andy. 5 stars and 5 tail wags from us!

Hornet & wasp exterminationGeneral pest inspection
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always Western Pest showed up on time and was very polite and wanted to ensure all our need/concerns were addressed. Will recommend to our neighbor’s.

Paid $20–40Reasonable priceGeneral pest inspection
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Yes, Craig is a real nice guy, and gets to his job right away...I say he is a 10 !

Paid $40–60Reasonable priceHome inspectionTermite inspectionTermite extermination
ChuckLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Graig did a thorough job today, o if recommend them to my neighbors

Paid $60–80Reasonable priceRodent exterminationTermite inspectionTermite extermination

Show more general pest inspection reviews (108 more) →

Price

$43-60% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination146$58–$133
Cockroach extermination133$73–$246
General pest inspection126$58–$128
Spider extermination121$76–$166
Ant extermination105$76–$214
Home inspection68$58–$164
Rodent extermination67$83–$323
Hornet & wasp extermination28$91–$282

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