iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%92+13Replies to reviews 7%81+5.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★288 Google reviews · 24 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$292typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Western Rooter 4.9 out of 5 based on 288 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for punctual arrivals, professional communication, and thorough plumbing repairs ranging from leak detection to water heater installation. However, several low-star reviews criticize the pricing as excessive compared to other providers, noting discrepancies between initial estimates and final bills.
Google rating: 4.9 out of 5 from 288 reviews (95% five-star).
Reviews on this page: 288 Google reviews (235 with written comments, 9 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: August 11, 2026.
Service: Septic Tank Service serving Garden Grove, California.
Data from Google, last updated October 25, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Western Rooter & PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Rooter & Plumbing: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Rooter & Plumbing: 90/100 on this factor. Category median: 87.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Rooter & Plumbing: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Rooter & Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Rooter & Plumbing: 81/100 on this factor. Category median: 72.A
81
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
4.9of 5
5 stars27395%
4 stars103%
3 stars10%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 235 written reviews
99%praise
Praise53199%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4827%
Reasonable10861%
Overpriced42%
Not sure1710%
$292-32% vs typical septic tank services
Middle half of what 155 customers paid ($135–$758) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14527%
Speed & response11822%
Quality & results7314%
Would recommend6913%
Price & value5811%
Communication469%
Honesty & trust255%
What customers talk about
We read 235 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional and provide very thorough service.”
“Western Rooter responded quickly to my call for service.”
“It’s great knowing there is a company I can trust to do a great job even if I can’t be there!”
“I will recommend this service to anyone who has plumbing needs.”
“Timely, professional, courteous and reasonably priced.”
“Some will take advantage of you and overcharge you!”
“Robert had great customer service , communication, positive attitude , every thorough, improved a few items that needed it to ensure leaks would not return.”
“Professional, honest, I always request Mitch for all services as needed.”
People customers mention
Carlos4 reviews
Shella4 reviews
Manny3 reviews
James3 reviews
Christian3 reviews
Ryan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Western Rooter & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Doi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Your company workers were friendly and knowledgeable. They worked hard. We appreciated them for their efforts. However, the prices were pretty high taking into consideration their time and the quality of the materials purchased.
Paid $2,000+OverpricedPlumbing pipe repairToilet installationService not listed
Matt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robert was a very pleasant person and very careful and clean. He repaired everything perfectly
Paid $600–800Reasonable priceShower installation
david5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was exceptionally happy with the service. They were very professional and provide very thorough service.
Paid $1–200Drain cleaning
Carol1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I would highly recommend Western Rooter. They responded in a timely manner and were extremely friendly and accommodating. The best part was they did not try to upsell me.
Paid $1–200Drain cleaning
RafaelLocal Guide · 99 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robert and Manny were great. Manny got me scheduled and connected me with Robert.
Robert had great customer service , communication, positive attitude , every thorough, improved a few items that needed it to ensure leaks would not return. He also followed up the next day to make sure all is well. 10/10
Paid $1–200Great pricePlumbing leak repair
SherryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Western Rooter was really well priced for their estimate given by Carlos and he also came out for the install. His team worked super fast and he was very professional and gave good advise for my Water purification and hot water instillations. He was very knowledgeable and I couldn’t have asked for better help. I…
Paid $1,000–1,200Great priceWater heater repairFaucet installationService not listed
Western Rooter responded quickly to my call for service. The service men were polite and knowledgeable. The job of fixing my toilet was well done.
Services: Toilet repair
Response from the owner · 2 months ago
Thank you, Cheryl, for your kind review and for allowing us to provide plumbing service to your property. We’re pleased our team responded promptly and that our technicians were polite, knowledgeable, and completed the toilet repair to your satisfaction. Delivering timely, professional workmanship is important to us, and we appreciate you recognizing our efforts. We look forward to continuing to serve you with the same high standards.
Calvin Au1 reviewiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
Thank you, Calvin, for your feedback and for noting that our team was quick and clean; we were happy to provide plumbing service to your property. We take pride in delivering prompt, professional workmanship and your comment affirms our standards. If you need any follow-up service or have suggestions to improve your experience, we are available to assist and ensure complete satisfaction.
A.R. Little1 reviewiTotal number of Google reviews A.R. has written across all businesses on Google Maps, not just this one.
Thank you, A.R. Little, we appreciate the kind review and are glad our team provided great service. We were happy to provide plumbing service to your property and appreciate you recognizing our technicians’ professionalism. We remain committed to high standards and reliable service whenever you need us.
David Painter5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Happy with the service. Nice knowledgeable team members.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · 2 months ago
Thank you, David, for the kind review and for recognizing our knowledgeable team; we were happy to provide plumbing service to your property. We take pride in delivering reliable, high-quality workmanship and are glad you had a positive experience.
Anthony Nava2 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Victor huerta and crew were hard working and informative. Thanks
Price assessment: Not sure
Price: $2,000+
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Anthony, for the kind words and for recognizing Victor Huerta and the crew. We were happy to provide plumbing service to your property and appreciate that you found our team hardworking and informative. We remain committed to delivering reliable, professional service whenever you need us.
Doi Ngo6 reviewsiTotal number of Google reviews Doi has written across all businesses on Google Maps, not just this one.
Your company workers were friendly and knowledgeable. They worked hard. We appreciated them for their efforts. However, the prices were pretty high taking into consideration their time and the quality of the materials purchased.
Price assessment: Overpriced
Price: $2,000+
Services: Plumbing pipe repair, Toilet installation, Service not listed
Response from the owner · 2 months ago
Thank you, Doi, for sharing your experience and for noting our team's friendliness, knowledge, and hard work; we were happy to provide plumbing service at your property. We appreciate your feedback regarding pricing and material quality and take concerns about value seriously. We strive to balance fair pricing with durable materials and regularly review our estimates and supplier options to improve cost-effectiveness while maintaining high standards.
Matt Unamuno3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Robert was a very pleasant person and very careful and clean. He repaired everything perfectly
Price assessment: Reasonable price
Price: $600–800
Services: Shower installation
Response from the owner · 2 months ago
Thank you, Matt, for the kind review and for highlighting Robert’s professionalism, care, and cleanliness; we were happy to provide plumbing service to your property. We’re pleased he repaired everything perfectly and appreciate you recognizing the attention to detail our technicians bring to each job. We remain committed to delivering reliable, high-quality service whenever you need us.
david murphy5 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
I was exceptionally happy with the service. They were very professional and provide very thorough service.
Price: $1–200
Services: Drain cleaning
Response from the owner · 2 months ago
Thank you, David, for the kind words and for noting our team's professionalism and thoroughness; we were happy to provide plumbing service to your property. We take pride in delivering reliable, high-quality workmanship and appreciate you trusting Western Rooter with the job.
Rich Fabbri9 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
On time, wry professional service. Highly recommended
Price assessment: Great price
Price: $200–400
Services: Faucet repair
Response from the owner · 2 months ago
Thank you, Rich, for the kind words and recommendation — we were happy to provide plumbing service to your property. We’re glad our team arrived on time and delivered the professional service you expected. Your recognition of our professionalism means a lot, and we remain committed to maintaining those high standards on every call. We’re available to assist with any future plumbing needs.
Jim NunanLocal Guide · 51 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Timely, professional, courteous and reasonably priced.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Jim, for the kind review and for noting our timely, professional, and courteous service; we were happy to provide plumbing service to your property and appreciate your recognition of our fair pricing. We take pride in delivering reliable workmanship and high standards, and your feedback confirms we are meeting those goals.
