Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Western Rooter & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%92+13Replies to reviews 7%81+5.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Western Rooter & Plumbing

Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 288 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Western Rooter & Plumbing is better than 91% of septic tank services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Western Rooter & Plumbing is better than 90% of septic tank services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Western Rooter & Plumbing is better than —% of septic tank services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 92% of septic tank services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Western Rooter & Plumbing is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Western Rooter & Plumbing is better than 81% of septic tank services.A
81

Reviews for your job

Customers hired Western Rooter & Plumbing for 8 kinds of job.

Western Rooter & Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$567
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Water heater repair”

SherryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Western Rooter was really well priced for their estimate given by Carlos and he also came out for the install. His team worked super fast and he was very professional and gave good advise for my Water purification and hot water instillations. He was very knowledgeable and I couldn’t have asked for better help. I…

Paid $1,000–1,200Great priceWater heater repairFaucet installationService not listed
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have used Western Rooter several times. They always answer the phone, respond in a timely manner, are honest with what they find and I refer them to my friends! Their technicians are friendly and respectful too.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Camphor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick to respond and very knowledgeable at their work. Friendly and funny. They are the 4th company to come out but the first to fix the problem within 10 minutes. I will definitely be contacting Josh M. and Christian if/when future problems arise!

Paid $1–200Great priceWater heater repair
DennisLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were here within a couple hours of my call. And Chuck the plumber. Was as trustworthy as one could expect. The work they did was completed.And I am happy to say we now have hot water.

Water heater repair
Jiwei1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Carlos and his associate are awesome. They fixed the venting problem right away. This company should be the go-to place for plumbers.

Paid $100–200Great priceWater heater repair

Price

$292-32% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 61%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning39$205–$478
Toilet repair34$209–$607
Plumbing leak repair31$248–$1.2k
Plumbing leak detection27$54–$495
Faucet repair21$271–$659
Plumbing pipe repair20$305–$1.1k
Water heater installation16$1.2k–$2.4k
Outdoor plumbing system repair13$321–$1.0k

Compare with

Target Plumbers logoTarget PlumbersExperts Score 98Garden Grove · 5.00★Fanti Sewer & Drains logoFanti Sewer & DrainsExperts Score 96Garden Grove · 4.97★Jacot Plumbing, Inc. logoJacot Plumbing, Inc.Experts Score 90Garden Grove · 4.86★