Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts
Google reviewers rate Westminster Veterinary Group 4.6 out of 5 based on 615 reviews, with the owner responding to 57 percent of them. Customers frequently praise the facility's clean environment, friendly staff, and specialized care for exotic animals, noting that veterinarians often avoid recommending unnecessary treatments. Recurring criticisms include high costs for emergency services and dental procedures, along with complaints regarding phone accessibility and occasional communication gaps during appointments.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
615 Google reviews we collected
Phrases our text analysis found in 459 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was kind, compassionate, and very professional.”
“Meh: Not very knowledgeable about snake breeds, unless it's a constrictor.”
“…ly great care of our dog and bird all of the staff was very helpful I highly recommend this place for all your pet needs and the place was amazingly c…”
“I've been a loyal customer at this vet for over 9 years, but after my recent experience, I can no longer recommend them.”
“Not on the cheaper side but my pets are always worth it.”
“Please be cautious if you choose this vet—they seem more focused on overcharging than providing quality care.”
“They got me in right away without having to wait with dogs or cats in the waiting room.”
“I was 7 minutes late to the appointment but yet because the receptionists were too busy on the phone to check anybody in, they didn't get to me until…”
“Overall, I had a wonderful experience and would highly recommend them, especially if you’re looking for a veterinarian who cares for exotic pets!”
“o make two trips each visit was as useless as the other unexperienced incompetent useless to the point of being a danger to the health of your I don't…”
“They have helped my many animals over the years, and I trust them.”
“I also really appreciated that they provided me with two different treatment plans and explained my options without putting any pressure on me whatsoever.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Westminster Veterinary Group for 3 kinds of job. Pick one to see what they paid and said.
Everyone was kind, compassionate, and very professional. The care provided was exceptional.
It can be most annoying when driving that you always have to make a U-turn to enter into this clinic (Depending which area that you're driving from) My Pembroke Welsh Corgi & Terrier mix love being at Westminster Veterinary Group. This establishment is a wonderfully warm, loving & friendly care for all animals.…
Great customer service from the time we arrived until the time we left they took amazingly great care of our dog and bird all of the staff was very helpful I highly recommend this place for all your pet needs and the place was amazingly clean and well taken care of
This was our first time taking our bunny for his first check up our experience there went very well. The staff and the doctor there were very kind and patient with us. 10/10 experience, if i could give them 10 stars, I would.
I had a good experience, first time taking my tortoise to a vet who cares for exotic animals. I feel like my tortoise got good care and I by appreciate Dr Rettig's care, and helpful advice. The staff in the front office were helpful and friendly. Since I'm not sure how vet prices typically are for this type of…
Brought my Goffins cockatoo in for. Seizures she was having during grooming only. The exotic vet took great care of her and was gentle kind an patient with her. They got me in right away without having to wait with dogs or cats in the waiting room. She didnt push any treatments that were not absolutely necessary. Great experience. I highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Exotic animals | 49 | — |
| Large animals | 25 | — |
| Birds | 22 | — |
4.6 ★★★★★ 615 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Everyone was kind, compassionate, and very professional. The care provided was exceptional.
Thank you for the kind review Catherine! The team at WVG
It can be most annoying when driving that you always have to make a U-turn to enter into this clinic (Depending which area that you're driving from) My Pembroke Welsh Corgi & Terrier mix love being at Westminster Veterinary Group. This establishment is a wonderfully warm, loving & friendly care for all animals. The amount for your beloved animals can at times be bit pricey, but it can be managed most of the time luckily.
Thank you for your feedback! We understand the U-turn can be inconvenient and appreciate your patience. We’re glad Avi and Latte enjoy their visits. We also appreciate your honesty about pricing! Thanks again for trusting us with your pets! The team at WVG
Great customer service from the time we arrived until the time we left they took amazingly great care of our dog and bird all of the staff was very helpful I highly recommend this place for all your pet needs and the place was amazingly clean and well taken care of
This was our first time taking our bunny for his first check up our experience there went very well. The staff and the doctor there were very kind and patient with us. 10/10 experience, if i could give them 10 stars, I would.
Thank you Katharynn for those kind words. We are glad to hear you and Coco had a great experience at our facilty and with our staff. The team at WVG
I had a good experience, first time taking my tortoise to a vet who cares for exotic animals. I feel like my tortoise got good care and I by appreciate Dr Rettig's care, and helpful advice. The staff in the front office were helpful and friendly. Since I'm not sure how vet prices typically are for this type of animal I can't complain or compliment the cost. I have some follow-up to do but so far my tortoise is doing well especially after having his beak filed down.
Brought my Goffins cockatoo in for. Seizures she was having during grooming only. The exotic vet took great care of her and was gentle kind an patient with her. They got me in right away without having to wait with dogs or cats in the waiting room. She didnt push any treatments that were not absolutely necessary. Great experience. I highly recommend!
Thank you so much for your feedback, Cathie! We’re thrilled to hear that you and Shiloh had a great experience, and we truly appreciate your recommendation. The Team at WVG
They were so patient and nice with my sassy pomchi. Thank you!
Thank you so much for the review Jenni! The team at WVG
They showed great care and knowledge regarding our Sulcata tortoise.
Thank you so much for the reiew Mr Barnes. The team at WVG
I have a 12 yr old Shih Tzu that I’ve been bringing here for the last 6 years. The Vets are very nice, knowledgeable and focused on your pet’s welfare. They don’t try to sell you treatments or meds for your pet that aren’t necessary. The price for meds and services are fair. The receptionists are very nice and courteous. Nice environment all around which makes pets feel comfortable and relaxed. Best of all they are open Sat & Sun too. I give 10 stars. I recommend this facility.
First of all, they see exotics—which was so important to me! Secondly, the customer service was excellent. The entire staff was friendly, welcoming, and professional, and Dr. Tran was awesome! She took the time to answer all of my questions, was very informative, and made me feel completely comfortable. Third, the facility was incredibly clean and well cared for. I also really appreciated that they provided me with two different treatment plans and explained my options without putting any pressure on me whatsoever. Overall, I had a wonderful experience and would highly recommend them, especially if you’re looking for a veterinarian who cares for exotic pets!
Thank you so much for your kind words! We’re thrilled you had a great experience with our team and Dr. Tran. We’re so glad we could make you and your pet feel comfortable and provide the care and options you needed. We truly appreciate your recommendation! 🐾 The team at WVG
Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts
