Zar'Ria Love1 reviewTotal number of Google reviews Zar'Ria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Westside Atlanta Towing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 60 towing servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 297 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
Westside Atlanta Towing at a glance
Customers frequently highlight the company's rapid response times, often arriving within thirty minutes, and note clear communication regarding vehicle status and pricing. Reviews indicate that staff provide helpful guidance, such as advising on minor issues to avoid unnecessary towing costs, and handle vehicles with care. While the service is generally described as professional and affordable, one low-star review cites a failure to return a call after a voicemail for a jump-start request, indicating a potential issue with follow-through in specific instances.
- Google rating: 5.0 out of 5 from 297 reviews (99% five-star).
- Reviews on this page: 297 Google reviews (288 with written comments, 7 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 24, 2026.
- Service: Towing Service serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Westside Atlanta Towing: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Westside Atlanta Towing: 94/100 on this factor. Category median: 89.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Westside Atlanta Towing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Westside Atlanta Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–
Bar = this company · dark tick = category median.
Star ratings
297 Google reviews we collected
- 5 stars29599%
- 4 stars00%
- 3 stars00%
- 2 stars10%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 288 written reviews
- Praise44099%
- Complaints31%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1575%
- Reasonable525%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results9922%
- Speed & response9922%
- Price & value8219%
- Staff & attitude7918%
- Would recommend4610%
- Honesty & trust245%
- Communication143%
What customers talk about
We read 288 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Exceptional service, honest, detailed, sevice quality was an A+ they are top of the list in my contacts!”
“This company is very professional, responsive, and reasonable price.”
“I had a great experience with this tow company , fair pricing , driver was kind & handled my vehicle with care .”
“Quick to respond, very professional and friendly, and quoted the best price around.”
“Great experience would definitely recommend and return for service”
“Please don't waste your money with other tow companies Westside Atlanta towing is the best, reliable, and honest!”
“The guy that picked up (so sorry I didn’t get your name) was communicative and they seemed to have a great price.”
“I left a voicemail, but they never followed up or returned my call.”
People customers mention
- Terry 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Westside Atlanta Towing for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Santaria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Exceptional service, honest, detailed, sevice quality was an A+ they are top of the list in my contacts!!!! Thank you so much!🙂
Great price
Krystol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I received towing service. This company is very professional, responsive, and reasonable price. I would Definitely recommend!
Zay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Man OG Mr. Terry is the best in the city. Had to call him at 8:30pm last night, on a Thursday, he was there within 30mins. We had a Honda Civic break down, then otw home, the other car broke down. He made the situation easier than any other company in the area. Make him your FIRST CALL. 💪🏾
Great price
Mikeisha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Definitely recommend. I called Saturday after Breaking down with my Son &’d he definitely got to me within 20 mins. He was very Professional. Very Affordable. Talked me through everything to help Calm my Nerves
Great priceCar towing
HeatherLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
On a holiday weekend I called 4 different towing companies all quoted me at $350, sone said they were too busy to come. Just when I was about to give up I called Westside Atlanta towing and the quoted me 1/2 the price and cane right out. Following day Carlos stated they would not be able to look at my car for…
Cruzlima1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Exceptional Tow service. Does well with Tesla models ! I am so grateful for receiving service when others were not available/too far to get to me. Saved my day!
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 7 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 297 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Reginald Wooten2 reviewsTotal number of Google reviews Reginald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuickest pick up ever Terry came through!
Jackie Graves7 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry was awesome
Nasir Washington2 reviewsTotal number of Google reviews Nasir has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry was right on time
- Price assessment: Great price
Michelle Mcclease7 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerry is great he came through immediately
Santaria Wheeler7 reviewsTotal number of Google reviews Santaria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service, honest, detailed, sevice quality was an A+ they are top of the list in my contacts!!!! Thank you so much!🙂
- Price assessment: Great price
Gracie Zhang6 reviewsTotal number of Google reviews Gracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLoved it, fast, and so efficient!!
Krystol McLean (Krystol)4 reviewsTotal number of Google reviews Krystol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI received towing service. This company is very professional, responsive, and reasonable price. I would Definitely recommend!
Response from the owner · a month ago
Thanks for the review.
Zay2 reviewsTotal number of Google reviews Zay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMan OG Mr. Terry is the best in the city. Had to call him at 8:30pm last night, on a Thursday, he was there within 30mins. We had a Honda Civic break down, then otw home, the other car broke down. He made the situation easier than any other company in the area. Make him your FIRST CALL. 💪🏾
- Price assessment: Great price
Response from the owner · a month ago
Thanks for the 5 star review.
Rachel Holland Moore4 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job
- Price assessment: Reasonable price
- Services: Vehicle wrecking
Response from the owner · a month ago
Thanks for the review glad we could help with your Towing needs in Atlanta.
Business details
- Phone: (770) 276-0159
- Website: towingservicesatlantaga.com
- Service area: Atlanta, GA