Taj Hassan3 reviewsTotal number of Google reviews Taj has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBad for businesses
Westside Party & Tent Rental
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%76+21.5Replies to reviews 8%5+0.4Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 24 bounce house rentalsPosition by Experts Score among all companies we track in this category. · better than 30%
4.7 ★★★★★ 288 Google reviews · 24 photos
87%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
Westside Party & Tent Rental at a glance
Google reviewers rate the company 4.7 out of 5 based on 288 reviews, with many praising punctual deliveries, professional communication, and reasonable pricing for tents, tables, and chairs. Recurring themes highlight the ease of scheduling and the ability to handle last-minute requests or special accommodations. However, lower-rated feedback cites issues with equipment cleanliness, broken items, and unresponsiveness to inquiries, particularly during busy seasons. The owner has not replied to any customer reviews.
- Google rating: 4.7 out of 5 from 288 reviews (87% five-star).
- Reviews on this page: 288 Google reviews (234 with written comments, 16 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 17, 2026.
- Service: Bounce House serving Mount Vernon, New York.
Data from Google, last updated November 3, 2026.
Score profile vs other bounce house rentals
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Westside Party & Tent Rental: 81/100 on this factor. Category median: 86.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Westside Party & Tent Rental: 76/100 on this factor. Category median: 83.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Westside Party & Tent Rental: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Westside Party & Tent Rental: 5/100 on this factor. Category median: 52.F
5
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
- 5 stars25187%
- 4 stars176%
- 3 stars21%
- 2 stars21%
- 1 star166%
Praise vs complaints
Phrases our text analysis found in 234 written reviews
- Praise34494%
- Complaints216%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9125%
- Speed & response7320%
- Quality & results5615%
- Would recommend5315%
- Price & value4713%
- Communication247%
- Honesty & trust216%
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, they were attentive to every detail and took the time to understand exactly what we needed for our event.”
“I called to ask a simple questions and the person on the phone was extremely rude.”
“The equipment was delivered right on time, and the staff was extremely professional, courteous, and well-prepared.”
“We had an excellent experience working with Nick and Charlie for our party rental needs.”
“…a credit card authorization form for was no longer available- pretty awful customer service.…”
“It was truly a pleasure working with Nick and Charlie, and we would absolutely recommend them to anyone looking for reliable, professional, and high-q…”
“Would never use them again.”
“Staff is always congenial and helpful, prices are very reasonable, drop off and pick up are blissfully uneventful.”
“There was an attempt to up-sell on our choices after we executed the quote and provided credit card details -we were then given the run-around the nex…”
“They are reliable, professional, and incredibly easy to work with.”
“…Charlie, and we would absolutely recommend them to anyone looking for reliable, professional, and high-quality party rental services.…”
People customers mention
- Rentals 7 reviews
- Nick 4 reviews
- Allesha 4 reviews
- Charlie 3 reviews
- Westchester 3 reviews
- Jason 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BarieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’ve used Westside Party rentals twice and they make the entire process seamless from start to finish! Charlie and Nick are extremely knowledgeable and so helpful! Their prices are also very reasonable. If you’re looking for rentals in Westchester, there’s no need to look any further! Very highly recommended.
Katsia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
I had the pleasure of working with Janette, one of the representatives at Westside. She was very helpful in answering my questions, taking my order, and scheduling the delivery of the items. The Westside team delivered everything promptly on the day of the event. Although some of the items we received were not in…
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I use Westside Party Rental for all of our large events at Tamarack Country Club in Greenwich, CT. The quality of cooking appliances and service is incredible and highly recommended. Steve Scarzella Executive Chef
Stephanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I always rent chairs and tables for my event in my backyard. They drop it off and pick them which is my favorite part!
Felicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great service, Quick responses. We have been a customer for many years and they never disappoint.
LalitaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They are located on Lincoln Ave. Their website needs updating. However, everything else was excellent, people included.
Photos
Customer reviews
4.7 ★★★★★ 288 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Danny “DannyDines” MLocal Guide · 35 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had an excellent experience working with Nick and Charlie for our party rental needs. From start to finish, they were attentive to every detail and took the time to understand exactly what we needed for our event. They also provided helpful recommendations based on the information we shared, which made the entire process much easier. The equipment was delivered right on time, and the staff was extremely professional, courteous, and well-prepared. Their professionalism was evident not only in the quality of the equipment and service, but even in the clean and professional delivery truck they arrived in. It was a noticeable difference compared to other rental experiences we’ve had. It was truly a pleasure working with Nick and Charlie, and we would absolutely recommend them to anyone looking for reliable, professional, and high-quality party rental services. We look forward to working with them again for future events!
Barie M.Local Guide · 17 reviewsTotal number of Google reviews Barie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve used Westside Party rentals twice and they make the entire process seamless from start to finish! Charlie and Nick are extremely knowledgeable and so helpful! Their prices are also very reasonable. If you’re looking for rentals in Westchester, there’s no need to look any further! Very highly recommended.
Katsia Augustin1 reviewTotal number of Google reviews Katsia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had the pleasure of working with Janette, one of the representatives at Westside. She was very helpful in answering my questions, taking my order, and scheduling the delivery of the items. The Westside team delivered everything promptly on the day of the event. Although some of the items we received were not in the best condition, I requested replacements, and they responded quickly by providing new pieces. Overall, the experience was positive, and I appreciated their responsive customer service.
Steve Scarzella4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI use Westside Party Rental for all of our large events at Tamarack Country Club in Greenwich, CT. The quality of cooking appliances and service is incredible and highly recommended. Steve Scarzella Executive Chef
Stephanie Cruz9 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always rent chairs and tables for my event in my backyard. They drop it off and pick them which is my favorite part!
rukhama halimLocal Guide · 13 reviewsTotal number of Google reviews rukhama has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. Prompt service V v supportive
Sabine Poisson8 reviewsTotal number of Google reviews Sabine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Always dependable.
Luv-Leigh Curves8 reviewsTotal number of Google reviews Luv-Leigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was excellent. Prices are reasonable
Felicia Diaram3 reviewsTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, Quick responses. We have been a customer for many years and they never disappoint.
Business details
- Address: 210 W Lincoln Ave, Mt Vernon, NY 10550
- Phone: (914) 664-6168
- Website: westsidepartyrental.com
- Service area: Mount Vernon, NY