iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 154 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★41 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Westside Personal Training five stars based on forty-one reviews, highlighting the facility's focus on individualized fitness plans and small group classes. Clients frequently cite the trainers' deep knowledge of exercise science, their ability to adapt workouts for various fitness levels, and a supportive, non-intimidating environment that prioritizes safety and form. The business maintains an eighty percent response rate to customer feedback, addressing inquiries about services ranging from general health to athletic performance.
Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
Reviews on this page: 41 Google reviews (37 with written comments).
Owner responses: the business replied to 80% of reviews.
Most recent review: March 9, 2026.
Service: Personal Trainer serving Cleveland, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Westside Personal TrainingPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Westside Personal Training: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Westside Personal Training: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Westside Personal Training: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars41100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
95%praise
Praise3995%
Complaints25%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1639%
Staff & attitude1332%
Quality & results512%
Communication37%
Honesty & trust37%
Speed & response12%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She genuinely cares about the people she trains and I highly recommended her.”
“I've been working with Liz for a year now and I can't recommend her enough!”
“Liz is extremely knowledgeable and amazing to work with in the gym!”
“I started working out with Liz in 2024, and it's been a wonderful experience.”
“She listened to my goals and tailors our workouts and my overall fitness plan accordingly.”
“Liz genuinely cares about helping clients achieve their goals in a safe and sustainable way.”
“…and had me lifting the most weight I ever had in my entire life and FAST!…”
People customers mention
Liz14 reviews
Alex4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJessieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Liz is truly Amazing! She’s a great coach and knows what’s she’s doing! She genuinely cares about the people she trains and I highly recommended her. Classes are small enough where she’s able to focus on everyone and gives great pointers and suggestions.
NNikki5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Liz is extremely knowledgeable and amazing to work with in the gym!! She’s always keeping things new and exciting yet challenging. Would highly recommend her to anyone who is new and/or experienced with working out.
AAlexa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Liz is the best! She cares and gets to know all her clients individually. She understands that every body works differently and adapts to her clients needs. I highly reccomend!
EEric8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I started working out with Liz in 2024, and it's been a wonderful experience. She listened to my goals and tailors our workouts and my overall fitness plan accordingly. I'm almost forty and feel as healthy as I ever have. I think their focus on safety, longevity, and an extremely individualized approach probably…
Rrobert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Liz is superb! Great person to train with, easily relatable and pushes you to be better. Liz has made a positive change to my lifestyle & would highly recommend.
MMegan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I starting coming to Liz 9 months ago. She takes time to learn what your goals are and works with you where you are at. The environment she creates is comfortable and safe. I’ve gained a new sense of confidence because of her and her program.
I’d recommend Westside Personal Training to anyone, of any age and ability.
Liz is truly Amazing! She’s a great coach and knows what’s she’s doing! She genuinely cares about the people she trains and I highly recommended her. Classes are small enough where she’s able to focus on everyone and gives great pointers and suggestions.
Response from the owner · 7 months ago
Thank you so so much!!! I love having you in class and I appreciate your review!! 😄💪
N
Nikki Schaef5 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Liz is extremely knowledgeable and amazing to work with in the gym!! She’s always keeping things new and exciting yet challenging. Would highly recommend her to anyone who is new and/or experienced with working out.
Liz is the best! She cares and gets to know all her clients individually. She understands that every body works differently and adapts to her clients needs. I highly reccomend!
E
Eric Harrington8 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I started working out with Liz in 2024, and it's been a wonderful experience. She listened to my goals and tailors our workouts and my overall fitness plan accordingly. I'm almost forty and feel as healthy as I ever have. I think their focus on safety, longevity, and an extremely individualized approach probably sets her and Alex apart from others. I'd recommend them to anyone. She's also fun to hang out with while you're working out, which shouldn't matter, but beats the alternative.
Response from the owner · 10 months ago
Thank you for the kind (and funny) words, Eric!!
R
robert diver1 reviewiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Liz is superb! Great person to train with, easily relatable and pushes you to be better. Liz has made a positive change to my lifestyle & would highly recommend.
Response from the owner · 10 months ago
Thank you, Robert!!
M
Megan Brejcha6 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I starting coming to Liz 9 months ago. She takes time to learn what your goals are and works with you where you are at. The environment she creates is comfortable and safe. I’ve gained a new sense of confidence because of her and her program.
I’d recommend Westside Personal Training to anyone, of any age and ability.
Response from the owner · 10 months ago
Thank you so much for the kind words, Megan! I love having you in class and seeing your strength and confidence in the gym grow!
W
William Salm11 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Liz has really helped me work towards achieving my fitness goals and getting stronger over the past months. My back pain has generally gone away and I'm always happy to go.
Response from the owner · 10 months ago
Thank you, Trey!! It has been so fun seeing you get stronger in the gym and having you in class 2x a week!
K
Karen MartinLocal Guide · 25 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Liz is amazing! Her space is welcoming and perfect for individual or small group training. It is difficult to find a trainer and facility where you don't feel intimidated, but this is not the case with Westside Personal Training.
Response from the owner · a year ago
Thank you for the kind words, Karen!!
A
Anton Shelton1 reviewiTotal number of Google reviews Anton has written across all businesses on Google Maps, not just this one.
I’ve loved Westside Personal training since my first session. Both Liz and Alex are extremely knowledgable in the fitness industry and hold themselves to a high standard. I’ve gained a whole new outlook on taking care of your body and building up muscle I didn’t know I had. They make the one on one training as personal as it gets when it comes to attention to detail and your desired goals. Would absolutely recommend 👍🏻💪🏻
