Experts Reviews · Company report
What's Bugging You? logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

What's Bugging You?

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 145 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.What's Bugging You? is better than 100% of mattress cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.What's Bugging You? is better than 99% of mattress cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.What's Bugging You? is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.What's Bugging You? is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.What's Bugging You? is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.What's Bugging You? is better than —% of mattress cleaning.–
—

Reviews for your job

Customers hired What's Bugging You? for 8 kinds of job.

What's Bugging You? for bed bug extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Bed bug extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Bed bug extermination”

JessicaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Where do I start? after a house guest was removed from our home , we noticed that there were some left over unwanted guests. When I say that this is my biggest fear in life is to have bugs in our house , around my children. where I cook our food and lay our heads. Your home is your safe space , and someone took…

Great priceBed bug extermination
Bud5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Mike was extremely knowledgeable about the problem we were having with bedbugs and specific about what we should do before, during, and after he treated our home. It’s been over a month since he treated for bedbugs and we no longer have a problem. If you have bedbugs don’t hesitate to call his company, he’s the best around.

Paid $200+Reasonable priceBed bug extermination
Angie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called Mike for a suspected bed bug issue in my home he came to my house a hour later to check things out, fortunately no bed bugs but I was an anxious mess with the thought of this! Mike is very professional and knows his stuff, I will forever keep his information in my contacts for any further issues and…

Great priceBed bug extermination
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very fortunate to find Mike when I was looking for a company to take care of an extensive infestation of bedbugs at the home of a family member. He made a preliminary visit to assess the situation, made recommendations and gave us options, and quoted us a very reasonable price, including a discount because my…

Great priceBed bug extermination
Killa_LBz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable and personable. I can tell Mike takes pride in providing the best possible service. Not a big expensive company that will gouge your pocket. He definitely values helping his customers over the money. Also offers discounts for first responders. Now that I know him I would only recommend Whats Bugging You? To family and friends.

Reasonable priceBed bug extermination
Sam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a few bed bugs around my condo. This coming came out and helped me and I’m so glad I chose them. They were courteous, professional, and gave great recommendations. I highly recommend them!

Bed bug extermination+ Responsiveness+ Punctuality+ Quality
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When our cleaning company alerted me that they found bed bugs in my elderly Uncle’s apartment they recommended I call What’s Bugging You to exterminate them. Michael, the owner, was very friendly and reassuring. I was also impressed by how patient he was with my uncle during the whole situation. I would definitely…

Bed bug extermination
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very informative, friendly and trustworthy. Stands by the guarantee with 2nd treatment if necessary. I really hope I don't need these services again but would definitely call them back and I've already recommended them to my family and friends.

Bed bug extermination+ Responsiveness+ Punctuality+ Quality
JordanLocal Guide · 187 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My grandparents had bed bugs and we called based on reviews. He didn't pick up but called back, despite not leaving a message. He came over within the hour and was honest and kind. He reminded them that bed bugs are on the rise and excellent Hitch hikers. Nothing they should be ashamed of. He was a fraction of the…

Bed bug extermination+ Responsiveness+ Punctuality+ Professionalism
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed our Air BnB treated ASAP in order to not interfere with guest accommodations. Mike came out the next day and treated our house from top to bottom. Not leaving one stone unturned. We were confidently able to resume business without delay. Mike was fast, efficient, reliable and rather affordable given the…

Bed bug extermination+ Responsiveness+ Quality+ Professionalism
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was very professional, I had a major infestation, he was quick to get me my appointment, showed up on time, did a above average job! Reasonable price! This company in the only pest control company I would, and will, recomend! ⭐⭐⭐⭐⭐

Bed bug extermination+ Responsiveness+ Punctuality+ Quality
Sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Whats Bugging You is the ONLY exterminator that was able to eradicate the bed bug issue we have had over the years at the homeless shelter I manage. We have used other exterminators but they were only able to help keep them from an infestitation...Whats Bugging You gets rid of them in ONE visit!

Bed bug exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
jerryLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bed bug exterminationBug & insect extermination+ Professionalism

Price

$180-39% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

Compare with