Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
What's Bugging You? logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

What's Bugging You?

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 5.0★ from 145 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.What's Bugging You? is better than 100% of mattress cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.What's Bugging You? is better than 99% of mattress cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.What's Bugging You? is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.What's Bugging You? is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.What's Bugging You? is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.What's Bugging You? is better than —% of mattress cleaning.–
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Reviews for your job

Customers hired What's Bugging You? for 8 kinds of job.

What's Bugging You? for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$65–$164
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Hornet & wasp extermination”

Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience. He took the time to explain everything and inspected the entire exterior of my residence. Highly recommended.

Paid $180–200Great priceHornet & wasp extermination
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I noticed two flying-stinging bug nests above my second-story window, in Detroit, and eliminating them is out of my realm, so I immediately called the first business that came up when I Googled, “who to call to get rid of bees,” and Michael was over with What's Bugging You? in under an hour to genocide those wasps!…

Customer photo from Adam's reviewCustomer photo from Adam's review
Paid $160–180Great priceHornet & wasp extermination
LauraLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike was super responsive and fit me in the same day to take care of some yellow jackets in our siding. He was super friendly, knowledgeable, and helpful! It's a relief knowing they are gone! Thanks!

Paid $200+Hornet & wasp extermination
Nicholis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fairly priced and professional, Mike is kind and knowledgeable as well. If you like supporting local business this is the guy to go to. Thanks for all the help!

Hornet & wasp extermination
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very happy with the service Whats Bugging You provided. He answered promptly. Took care of my bee problem immediately. And saved me a ton of money. I will always have his number at my fingertips. Highly recommend.

Paid $160–180Great priceHornet & wasp extermination
Stacey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My family and I Beyond grateful on how fast he could come out and treat our wasp issue! The price was affordable the communication was amazing. Haven’t had any further wasp issues. Would highly recommend this company to anyone!

Hornet & wasp extermination
BryanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glad that I called Michael. I chose him because he was local to Saint Clair Shores and had great reviews. He was at my house next day and solved our wasp problem. Nice, very personable guy. Highly recommend reaching out to him for any bug related needs!

Hornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
Sheila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a huge bee-hive (I thought) that was actually a hornet nest. I called What's Bugging You? at 10am and they were there that afternoon. The service was excellent and I will be using them in the spring for some preventive pest care.

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service.

Hornet & wasp exterminationMosquito exterminationSpider extermination
Gina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike is AMAZING! Spiders, mosquitos, earwigs, wasps and more.... OH MY!! We called Mike because we had more spiders than preferred. After he came out, we did not see a spider for months. We called him back for a pesky wasp that was trying to build a nice little home under our pool. We haven't seen him around…

Hornet & wasp exterminationMosquito exterminationSpider extermination
Tracey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael did an excellent job. Extremely detailed and knowledgeable. I had concerns about my dogs being around chemicals. He openly listened and adjusted his approach. I would highly recommend his company. Thank you again!

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jackie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism

Price

$180-39% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination15—
Bed bug extermination13—
Hornet & wasp extermination13$65–$164
Spider extermination13—
Bug & insect extermination9—
Mosquito extermination5—
General pest inspection5—
Rodent extermination3—

Compare with

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