jerry hayenga1 reviewTotal number of Google reviews jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a Great job!
- Services: Oil change
Whit's Auto Repair, Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%75+18.2Value 14%99+14Replies to reviews 7%44+3.1Momentum penalty93−0.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#684 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 24%
4.8 ★★★★★ 655 Google reviews · 11 photos
89%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
Oct 2026latest review
Whit's Auto Repair, Inc. at a glance
Customers frequently praise the shop for honest pricing, timely repairs, and detailed communication, often noting that staff provide photos and thorough inspections to explain necessary work. Recurring themes include efficient service for various vehicle issues and a professional atmosphere. However, several low-star reviews criticize the business for unresolved mechanical problems, unexpected cost overruns, and instances where repairs failed to fix the original issue.
- Google rating: 4.8 out of 5 from 655 reviews (89% five-star).
- Reviews on this page: 655 Google reviews (460 with written comments, 3 with photos).
- Owner responses: the business replied to 26% of reviews.
- Most recent review: October 30, 2026.
- Service: Auto Repair Shop serving Nampa, Idaho.
Data from Google, last updated November 3, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Whit's Auto Repair, Inc.: 79/100 on this factor. Category median: 88.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Whit's Auto Repair, Inc.: 75/100 on this factor. Category median: 85.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Whit's Auto Repair, Inc.: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Whit's Auto Repair, Inc.: 99/100 on this factor. Category median: 100.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Whit's Auto Repair, Inc.: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Whit's Auto Repair, Inc.: 44/100 on this factor. Category median: 59.C
44
Bar = this company · dark tick = category median.
Star ratings
655 Google reviews we collected
- 5 stars58589%
- 4 stars365%
- 3 stars152%
- 2 stars20%
- 1 star173%
Praise vs complaints
Phrases our text analysis found in 460 written reviews
- Praise80097%
- Complaints223%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1422%
- Reasonable4368%
- Overpriced35%
- Not sure35%
Topic share
How often each topic comes up in the written reviews
- Price & value15118%
- Speed & response14918%
- Quality & results14317%
- Staff & attitude12916%
- Honesty & trust12315%
- Would recommend8410%
- Communication435%
What customers talk about
We read 460 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fair prices and if you’re looking for a auto repair place look no further!”
“A bit pricey.”
“…they provided…they kindly kept us updated with what was going on in a timely way….…”
“Also Figured out why lights are on my car dashboard and fixed the problem.”
“Worst customer service!”
“The entire staff was professional, informative, and accurate.”
“Called for a quote guy was rude on the phone won't be taking my vehicles here”
“I appreciate your honesty and careful consideration.”
“They are not reliable and trustworthy”
“I would highly recommend Whit's Auto Repair to anyone who need vehicle repair or maintenance.”
“If you're a fix-it-yourself type person, or someone who wants definitive answers about your vehicle, I recommend taking it elsewhere.”
“I love how they even give you pictures of everything they’re talking about and explain every detail.”
People customers mention
- Whits 22 reviews
- Greg 11 reviews
- Gregg 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Whit's Auto Repair, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
RITA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I appreciate your honesty and careful consideration. I always know that you are not inflating the costs. Thank you!
Air & cabin filter replacementGeneral repairs & maintenance
IreneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have been using These mechanics for a while now and have had the best experience. I love how they even give you pictures of everything they’re talking about and explain every detail.
Great priceOil changeService not listed
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
So frustrating. I sought you out on the recommendation of a friend. You ran diagnostics for a CEL and came up with a” bad cat” bank one. Your recommendation: “ full exhaust tear down, replace both cats and all 4 O2 sensors for a reasonable $7,000! Reasoning: well the other cat is likely to go out as well…
Not sureAuto exhaust system repair
SteveLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent communication. Above and beyond on the free detailed inspection. Work was done completely and on time. They pointed out a possible further issue that was found when changing the fluid that I'll need to address sooner than I wanted to. Great to find a competent and trustworthy local mechanic that has…
Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The entire process from scheduling an appointment to the completion of the repairs was exemplary. The entire staff was professional, informative, and accurate. I was completely impressed with the entire process and results of the repairs. I would highly recommend Whit's Auto Repair to anyone who need vehicle repair…
Reasonable priceAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Deborah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We recently had our truck repaired by Whit’s Auto Repair and we were truly impressed by the superior service they provided…they kindly kept us updated with what was going on in a timely way….as to the issues they found and what it would take to get us back on the road…. I had numerous conversations with Greg and…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 78 | — |
| General repairs & maintenance | 69 | — |
| Auto engine diagnostic | 55 | — |
| Engine repair | 49 | — |
| Auto maintenance | 27 | — |
| Brakes | 22 | — |
| Transmission | 20 | — |
| Electrical repair | 18 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 655 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
RITA ALEXANDER3 reviewsTotal number of Google reviews RITA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI appreciate your honesty and careful consideration. I always know that you are not inflating the costs. Thank you!
- Services: Air & cabin filter replacement, General repairs & maintenance
Response from the owner · a week ago
Thank you Rita, we appreciate the five star review! Honest pricing with no inflated costs is how we earn your trust every visit. Our Nampa team works hard to provide our customers with the best experience possible! We will be here if anything comes up.
Irene MercadoLocal Guide · 17 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been using These mechanics for a while now and have had the best experience. I love how they even give you pictures of everything they’re talking about and explain every detail.
- Price assessment: Great price
- Services: Oil change, Service not listed
Response from the owner · 2 weeks ago
Thank you Irene, we appreciate the five star review and your loyalty! Sending photos and walking through every detail is how we keep our customers in the loop. Our Nampa team is proud to be your shop. See you next time!
Christine Miyoshi5 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways an easy, efficient, and reliable service.
- Price assessment: Reasonable price
- Services: Tire rotations, Oil change
Response from the owner · 2 weeks ago
Thank you Christine, we appreciate the five star review! Easy, efficient, and reliable is exactly what our Whit's crew delivers every visit. We will be here whenever you need us.
Scott Graviet6 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo frustrating. I sought you out on the recommendation of a friend. You ran diagnostics for a CEL and came up with a” bad cat” bank one. Your recommendation: “ full exhaust tear down, replace both cats and all 4 O2 sensors for a reasonable $7,000! Reasoning: well the other cat is likely to go out as well Didn’t document checking fuel trim, exhaust leaks, restricted flow Gave no other repair options One born every minute, I’m not that one. I feel sorry for folks who come to you guys with no automotive experience.
- Price assessment: Not sure
- Services: Auto exhaust system repair
Steve SweetLocal Guide · 61 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent communication. Above and beyond on the free detailed inspection. Work was done completely and on time. They pointed out a possible further issue that was found when changing the fluid that I'll need to address sooner than I wanted to. Great to find a competent and trustworthy local mechanic that has the knowledge and personality to make you feel confident in the work done. I have a new service station to bring my vehicles to and feel safe referring to family and friends. Thanks Gregg.
- Price assessment: Reasonable price
- Services: Air & cabin filter replacement, General repairs & maintenance, Oil change, Service not listed
Response from the owner · 2 weeks ago
Thank you Steve, we appreciate the five star review! Glad Gregg took care of your situation with professionalism and kept you in the loop from the detailed inspection through the finished work. Our Nampa crew is proud to be your new shop, and we appreciate you sending family and friends our way. We will be here when you are ready for that next item.
Mark Lang5 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy, got in out in good time. Also made me aware of possible problems.
- Price assessment: Reasonable price
- Services: Oil change
Response from the owner · 6 months ago
Thank you, Mark! We're delighted to hear you had a positive experience and appreciate your feedback.
Kyle Hallam6 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and great communication! They are the best
Response from the owner · 3 weeks ago
Thank you Kyle, we appreciate the five star review! Clear communication is a big part of how we do things at Whit's. Our Nampa team appreciates the recognition, and we will be here if anything comes up.
George Thomas6 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe entire process from scheduling an appointment to the completion of the repairs was exemplary. The entire staff was professional, informative, and accurate. I was completely impressed with the entire process and results of the repairs. I would highly recommend Whit's Auto Repair to anyone who need vehicle repair or maintenance. Both my son and I are long term customers and will always be loyal to Whit's. Sincerely, thank you for such a positive experience.
- Price assessment: Reasonable price
- Positive: Punctuality, Quality, Professionalism
- Services: Auto engine diagnostic
Response from the owner · a month ago
Thank you George, we appreciate the five star review! Glad the whole visit from scheduling through repairs felt professional and accurate for you and your son. Our Nampa team works hard to provide our customers with the best experience possible! We will be here if anything comes up.
Deborah Ray10 reviewsTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe recently had our truck repaired by Whit’s Auto Repair and we were truly impressed by the superior service they provided…they kindly kept us updated with what was going on in a timely way….as to the issues they found and what it would take to get us back on the road…. I had numerous conversations with Greg and Jessica and they patiently and respectfully answered our various concerns….they completed the work within a day or so …. And my husband says his truck drives like it’s brand new and it’s a 2010 Ford Lariat….we were blown away by their three year warranty on the work performed! Nobody else offers anything like that!! We highly recommend this repair shop and we will be bringing our vehicles here from now on!!
Response from the owner · a month ago
Thank you Deborah, we appreciate the five star review! We are glad the truck repair at Whit's left you truly impressed with the superior service. Our Nampa team works hard to provide our customers with the best experience possible! We will be here if anything comes up.
Business details
- Address: 807 3rd St S, Nampa, ID 83651
- Phone: (208) 759-5345
- Website: whitsautorepairnampa.com
- Service area: Nampa, ID