Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate White Glove Building Inspections, Inc. 4.9 out of 5 based on 1723 reviews, noting the owner replies to 93% of feedback. Customers frequently praise the thoroughness of residential, commercial, and specialized inspections, highlighting clear communication, punctual arrivals, and detailed written reports delivered within 24 hours. However, a minority of low-star reviews criticize perceived lack of thoroughness, missed specific defects like mold or water leaks, and unreturned calls regarding post-inspection issues.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
1,723 Google reviews we collected
Phrases our text analysis found in 1,078 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,078 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul was very thorough with the inspection of the house we wanted to purchase.”
“White glove is the absolute worst company to do business with!”
“Roy was a thorough, professional and honest inspector.”
“When I called to address these issues, the manager was extremely rude.”
“I would highly recommend White Glove for any future home inspection needs.”
“The inspection was conducted with a level of care and thoroughness far below what I would expect, and I cannot recommend their services.”
“I truly appreciate the time you took in explaining your findings.”
“…Friday — not only did they fail to deliver, but they also completely ignored the urgency of the situation.…”
“…rofessional manner which made it easier for me to review all the info quickly with a very helpful feature of preparing a repair request list.…”
“Because of their delay, I missed a very important deadline that had serious consequences.”
“The initial inspection price was reasonable and the first reinspection I was able to get a price break.”
“They are a rip off.”
“to anyone looking for a reliable, knowledgeable, and trustworthy inspection company.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired White Glove Building Inspections, Inc. for 8 kinds of job. Pick one to see what they paid and said.
Paul was very thorough with the inspection of the house we wanted to purchase. Also very informative and receptive to any questions we had during the inspection. We decided not to purchase due to all the findings he had discovered along the inspection process. We also would request him for his services for the next house we decide to purchase.
Thank you Paul for your attention to a very detailed SF Inspection of our future home. I truly appreciate the time you took in explaining your findings. The report you provided is a valuable asset for our purchase. I will be using it as a guide to prioritize the maintenance schedule for our new home. You are truly appreciated!
Roy was a thorough, professional and honest inspector. He spent a lot of time going through all elements of the home through inspection and connected with us along the way to explain his findings in advance of his full report. Thanks for your time, expertise and support!
Inspector - Paul Client Care Coordinators: Jillian, Jakki, Eric and Randi This team did a great job with my new home inspection service. Everyone did a great job from scheduling the appointment to showing up ahead of time and provided the inspection report in less than 24 hours. They also configured the inspection…
This was my first time doing a condo (home) inspection and Michael was great. He walked me through the process and answered all of my questions. He even pointed out things that might have seemed minor to a veteran home buyer so he wanted to make sure I was aware of them. Ordering the inspection was also very easy…
We recently had an SF inspection by White Glove Building Inspectors of our new home in Glen Ellyn, IL. They were very easy to work with and very attentive. They scheduled us right away. Their team was led by Inspector Michael and Client Care Coordinators: Jillian, Jakki, Eric, and Randi. The inspection was very…
4.9 ★★★★★ 1,723 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Paul was very thorough with the inspection of the house we wanted to purchase. Also very informative and receptive to any questions we had during the inspection. We decided not to purchase due to all the findings he had discovered along the inspection process. We also would request him for his services for the next house we decide to purchase.
always a pleasure to work with White Glove.
Thank you Paul for your attention to a very detailed SF Inspection of our future home. I truly appreciate the time you took in explaining your findings. The report you provided is a valuable asset for our purchase. I will be using it as a guide to prioritize the maintenance schedule for our new home. You are truly appreciated!
Hello Rebeca! Thank you so much for taking time out of your day to post such a nice review. Paul is a wonderful inspector that we are proud to have representing us in the field and we are so glad you think so too. Have a wonderful day and congratulations on your new home.
Roy was a thorough, professional and honest inspector. He spent a lot of time going through all elements of the home through inspection and connected with us along the way to explain his findings in advance of his full report. Thanks for your time, expertise and support!
Carla, thank you so much for you glowing review. Roy is one of our best and we truly appreciate you taking time out of your day to let everyone know that too. Hope you have a fantastic day!
Inspector - Paul Client Care Coordinators: Jillian, Jakki, Eric and Randi This team did a great job with my new home inspection service. Everyone did a great job from scheduling the appointment to showing up ahead of time and provided the inspection report in less than 24 hours. They also configured the inspection report in a nice professional manner which made it easier for me to review all the info quickly with a very helpful feature of preparing a repair request list. Highly recommending this guys! Thank you!
Thank you so much for your review, Hardik! We truly appreciate that you took time out of your day to let the world know that you recommend our service. Paul is a great inspector and we are proud to have him in the field. The Customer Care crew also love a shout out. THANK YOU! Glad we were able to make the process as smooth as possible for you. Make it a great day!
This was my first time doing a condo (home) inspection and Michael was great. He walked me through the process and answered all of my questions. He even pointed out things that might have seemed minor to a veteran home buyer so he wanted to make sure I was aware of them. Ordering the inspection was also very easy and the communication from White Glove was excellent (I believe I spoke with Jillian). Overall it was an outstanding experience. Thanks
Thank you so much for your review. The best thing we can provide to homebuyers, new or veteran, is peace of mind. It's always a time of uncertainty and potential stress. A knowledgeable, thorough inspection can help reduce that stress. So glad Michael and Jillian were able to provide that for you. Have a great day!!
Excellent work and service
Thank you so much for your review Sawm. We are so glad you were happy with your inspection and decided to let the world know. We appreciate it more than you could imagine. Make it a great day.
We recently had an SF inspection by White Glove Building Inspectors of our new home in Glen Ellyn, IL. They were very easy to work with and very attentive. They scheduled us right away. Their team was led by Inspector Michael and Client Care Coordinators: Jillian, Jakki, Eric, and Randi. The inspection was very thorough and well explained with a lot on valuable information. I would highly recommend them. Paul M. Hendricks
Thank you so much, Paul for this glowing review. We truly appreciate you for taking time out of your schedule to let the world know what you thought of your inspection. Michael is a great inspector and we are proud to have him representing us in the field. And the Customer Care crew always appreciates a shout out. We hope you have a fantastic day!
We called the office about the issues, no one ever called back. They were paid $1400 which included a mold inspection which was important due to allergies and asthma. Let me tell you what they didn’t do: check for mold! check or acknowledge the openings all around the house, the cracked concrete, the appliances….the refrigerator’s water dispenser wasn’t working, the washer and dryer were not functioning they were replaced with new ones, the back fence: during the move we discovered it was tied by a string. The mold on the exterior brick: we thought it was chalk, the marks on the wall from water coming in, the AC condenser which had to get Replaced. The list goes on and on. All of this while two young ladies (under 30) that bought the house though they were paying for the best inspection. Only to get robbed and they couldn’t turn back to change their minds about the purchase because it was too late. They placed their trust on this crooked company’s inspector.
Hello Noemi. Thank you for your review. It seems you do real estate in Florida. There is a White Glove inspections based out of Coral City Florida. Is it possible, this was the company you meant to review? We are White Glove Building Inspections based out of Naperville, IL. If you believe we are the correct company, would you kindly reach out to us and our office at 630 428 4555 so we can review the inspection with you and our management so we can improve our service. Thank you again
I’ve used them previously for a commercial building inspection and was satisfied. Used them recently for a home inspection who breezed through over 4000 combined sqft including a sewer scoping for less than 2 hours (1 inspector). Either he was extremely efficient and good or just scratched the surface. Unfortunately, it was the latter. Inspection started at 9am and I arrived at the house at 10:45am to meet and talk to the inspector. He was already gone. I called and spoke to the manager who made all sort of excuses, said he was one of his best inspectors, etc. It was drizzling on the day of inspection so the manager promised to get out there with a drone following Monday- it did not happen. I also mentioned that Legacy inspection (who inspected my house, hired by the buyer) had 3 inspectors who spent 3 hours (!!!) throughly combing through everything- how can one person do similar sqft inspection in less than 2 hours is beyond me. Manager did not like this statement. But facts are facts. After moving in, as I expected, found quite a few things that were missed, including large (over 1”) concrete settling gap in the garage perimeter, separating floor base boards in the basement, just to name a few. I’m still not certain of the roof condition. Even $100 charge would not be worth this inspection in my opinion. If this is how they treat a returning customer, don’t expect much more as a new customer. Very disappointing to say the least. First inspection 4.5 stars. Second inspection 1 star. Maybe luck of the draw who you get but maybe lacking overall quality control of staff.
Thank you for your review. We are always looking to improve. If you would like, please reach out to our office at 630 428 4555 if there are out standing concerns about your inspection. Management would like to review them.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
