Experts Reviews · Company report
White Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%45+3.2Craft & service penalty97−0.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

White Heating & Air Conditioning

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,913 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Heating & Air Conditioning is better than 94% of heat pump installation services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Heating & Air Conditioning is better than 97% of heat pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Heating & Air Conditioning is better than 90% of heat pump installation services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Heating & Air Conditioning is better than 45% of heat pump installation services.C
45

Reviews for your job

Customers hired White Heating & Air Conditioning for 8 kinds of job.

White Heating & Air Conditioning for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.130
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 130 Google reviews tagged “HVAC system maintenance” · showing 20

LucyLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★

Ralph was very thorough and gave us a couple of recommendations to make it warmer in our basement. We are always happy with the work that is done.

Paid $1–100Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
BrendaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Very satisfied with service today by Kory K. Was professional..informative...answered all questions without hesitation...was very thorough fixing the issue...I would definitely recommend White heating and cooling for YOUR needs!!! Kory K. Was here to clean AC unit outside...did a great job ..was very…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Always great service and qualified and friendly, professional staff

Paid $200–300Reasonable priceHVAC system maintenance
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

I have had very good service with White Heating and would recommend them to anyone. They do a very good job.

Reasonable priceHVAC system maintenance
kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Very friendly and always very helpful. Would highly recommend them

Great priceWater heater installationHVAC system maintenanceA/C system maintenance
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ralph was very cordial and efficient.

Paid $200–400Great priceHVAC system maintenance
Connie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ralph did a great job assessing my system, performing necessary maintenance, and providing helpful information. Would highly recommend to others!

Reasonable priceHVAC system maintenance
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always: quick, efficient and personable. Arrives early and fixed the problem easily.

Reasonable priceHVAC system maintenance
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Love Whites. They do everything for us. Heating, air conditioning, hot water heater, Their team is very professional, polite and proficient. Only reason not a ten is their prices seem high.

Paid $200–300Reasonable priceHVAC system maintenance
Bonnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Alan K performed the spring maintenance on my HVAC system. He arrived right when he said he would. I have an older system that I get checked every year at spring and fall. This is the first time a part was found to be failing and needed to be replaced.Alan showed me the part, explained its function and replacement…

Paid $300–400Reasonable priceHVAC system maintenance
Leya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ralph was very efficient and professional. He did the repair in a timely manner. Also changed batteries In two thermostats. Great service as always. Would never use any other company.

Paid $1–100Great priceHVAC system maintenanceHeating system repair
PriscillaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Our technician, Frank O., was prompt, friendly, & responsive to my questions. He willing explained about how our humidifier works and the best way to operate it through the winter. I appreciate that before he left he thoroughly cleaned the area around our equipment & double checked that everything was closed up & ready to operate when needed.

Reasonable priceHVAC system maintenanceCleaning+ Responsiveness+ Punctuality+ Quality
Marlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service as always!

Paid $1–200Reasonable priceHVAC system maintenance
Jacque6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Trevor A did great job on annual winter service maintenance on my furnace today. Showed me pics and explained what he had done and what should be addressed for some venting repair. Very friendly. Will keep his name handy for any future HVAC appointents.

Paid $200–400Reasonable priceHeating system maintenance+ Quality
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

White HVAC is always available and reasonable. They will always make things right if there are any concerns. Techs are friendly and knowledgeable and are willing to share with home owner.

Paid $300–400Reasonable priceHVAC system maintenance
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great people to work with. Alan K. was a lot of fun

HVAC system maintenance
Sally6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Whites are one of the best HVAC in Billings. I have found them to be very reliable and knowledgeable professionals to work with.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceCleaning
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Always friendly and professional service.

Paid $1–200Reasonable priceHVAC system maintenance
PeggyLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Kory, is a great service tech. He represents White Heating and cooling in a positive manner. He explains everything he did and answered my questions. Kudos to White Heating and cooling for having great and knowledgeable employees.

Paid $200–400Not sureHVAC system maintenance
Byron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Alan is courteous and friendly. He does an excellent job. Someone you trust in your home. Thanks Alan

Paid $200–400Reasonable priceHVAC system maintenance

Show more HVAC system maintenance reviews (110 more) →

Price

$351-23% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 67%Overpriced 2%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair236$209–$1.2k
HVAC system maintenance129$114–$453
A/C system maintenance92$78–$351
Heating system repair75$188–$867
Heating system installation71$1.4k–$2.4k
Water heater installation61$1.2k–$2.8k
Heating system maintenance58$78–$293
Cleaning54$172–$340

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