Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
White Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%45+3.2Craft & service penalty97−0.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

White Heating & Air Conditioning

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,913 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Heating & Air Conditioning is better than 94% of heat pump installation services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Heating & Air Conditioning is better than 97% of heat pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Heating & Air Conditioning is better than 90% of heat pump installation services.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Heating & Air Conditioning is better than 45% of heat pump installation services.C
45

Reviews for your job

Customers hired White Heating & Air Conditioning for 8 kinds of job.

White Heating & Air Conditioning for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Install AC” · showing 20

Sandi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Technician was knowledgeable and very efficient. Also, very patient in answering all of our questions.

Paid $1,000+Reasonable priceHeating system installationInstall AC+ Professionalism
Gerald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

A very professional and efficient experience.

Paid $2,000+Reasonable priceHeating system installationInstall AC
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

On time, no hassle! Very satisfied with the service we received! These guys are always so reliably consistent. Worth every penny. Thank you!!

Paid $2,000+Reasonable priceHVAC system maintenanceHeating system installationInstall thermostat
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Prompt, efficient and answered any questions I had. Nice man.

Paid $2,000+Reasonable priceInstall AC
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job!

Reasonable priceHeating system installationInstall AC
Jenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everyone was very nice and helpful. Jason did all the whole install by himself, and did a great job. He let me know what he was doing along the way, and always shut the gate whenever he went out of it. So far very happy.

HVAC system repairHVAC system maintenanceA/C system maintenance
ALLEN4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Team showed up on schedule and completed the work and cleaned up afterwards.

Heating system installationInstall AC
MichaelLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend 👌 very professional and installed everything correctly and looks amazing and feels amazing

Paid $2,000+Great priceWater heater installationInstall thermostatInstall AC
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Quickly diagnosed problem with cooling problem. Upfront with costs of service. Recommended my older cooling unit be replaced soon. Added freon and now I have cool house again.

Paid $2,000+Reasonable priceInstall AC
JanLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Luke did an absolutely fantastic job installing a new air conditioner for me!! He was knowledgeable, patient and willing to go the extra mile. He had a positive attitude even when temperatures soared in the 90's. I would highly recommend the quality of Luke's work- no question!!

Paid $2,000+Reasonable priceInstall AC
barbaraLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very knowledgeable. We had to purchase a new AC and furnace. Unfortunately it was not installed for the 111° weekend. The guys worked fast and had them installed in about 6 hrs. They were polite and friendly. I would recommend them!

Paid $2,000+Not sureHVAC system repairHeating system repairA/C system repair
mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

As usual White HVAC folks were right on top of everything with proficiency, knowledge and a friendly smile. Frank great as before

Paid $2,000+Reasonable priceInstall ACThermostat installation
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very polite, respectful young men... Got the job done quickly and cleaned up after themselves.

Paid $2,000+Reasonable priceHeating system installationInstall AC
Audrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

AMAZING COMPANY - QUICK SERVICE AND EXCELLENT STAFF BOTH IN THE OFFICE AND THE ESTIMATE/INSTALLING CREW! WE LIVE RURAL AND THEY MADE THINGS HAPPEN FOR US! WE HIGHLY RECOMMEND THIS BUSINESS!

Paid $2,000+Great priceInstall AC
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Awesome job Whites from the beginning to the end my experience was fantastic. You all are very professional and polite. Installers were well trained, fast, complete and I just love my new system. Thank you all so much!

Paid $1,600–1,800Reasonable priceHeating system installationInstall thermostatInstall AC
Colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came on time in morning. My child slept through their work. Took as much of the AC items through the yard gate to not disturb inside.

Paid $2,000+Reasonable priceInstallationHeating system installationInstall thermostat
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Delivered on time, professional throughout despite a tough job and cleaned everything up like they were never here!

Reasonable priceWater heater installationHeating system installationInstall AC
Matt14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service and very professional.

Paid $1,000+Reasonable priceInstall AC
DallasLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Frank did a great job. Very pleasant and professional. Thanks White, you always come through for us.

Paid $1,000+Not sureInstall AC
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Very Professional. Kept us apprised if what they were doing. Walked us through equipment when concluded.

Paid $1,000+Reasonable priceHeating system installationInstall AC

Show more install AC reviews (28 more) →

Price

$351-23% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 67%Overpriced 2%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair236$209–$1.2k
HVAC system maintenance129$114–$453
A/C system maintenance92$78–$351
Heating system repair75$188–$867
Heating system installation71$1.4k–$2.4k
Water heater installation61$1.2k–$2.8k
Heating system maintenance58$78–$293
Cleaning54$172–$340

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