Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
White Knight Roadside & Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%96+13.6Replies to reviews 7%91+6.4Craft & service penalty87−1.3Momentum penalty84−1.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

White Knight Roadside & Towing

Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 250 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Knight Roadside & Towing is better than 84% of towing services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Knight Roadside & Towing is better than 75% of towing services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Knight Roadside & Towing is better than 87% of towing services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Knight Roadside & Towing is better than 96% of towing services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Knight Roadside & Towing is better than 84% of towing services.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Knight Roadside & Towing is better than 91% of towing services.A
91

Reviews for your job

Customers hired White Knight Roadside & Towing for 8 kinds of job.

White Knight Roadside & Towing for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 81

All 12 Google reviews tagged “Special vehicle towing”

Zach1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast reliable and affordable.10/10 would definitely recommend to a friend.

Car towingSpecial vehicle towing
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Garth was so friendly and helpful with the difficult towing of a vehicle without front wheels and a pallet of parts. It looked like an impossible job but he took care of it quickly and with care! I’m so appreciative, thank you Garth!

Customer photo from Jennifer's review
Car towingLong distance haulingSpecial vehicle towing
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

White Knight Roadside & Towing nailed it tonight! My wife got a flat this evening and when I went to help change the spare, it was flat too so we ended up needing a tow on their flatbed. They arrived in record time and hauled it off to the auto shop. I thought I was going to be waiting for a long time, but was…

Car towingSpecial vehicle towingTire change
DzevadLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I wish i had 4 hands just so i can give these guys 4 thumbs up! … after i ran over a crowbar downtown with my sprinter van and popped my tire they came thru and saved the day quickly & efficiently. Friendly & hard working. I highly recommend 10/10

Car towingSpecial vehicle towing
caleb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work awesome employees

Special vehicle towing
Stacey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've had many great experiences with White Knight towing. Garth is incredibly kind and generous. He's also incredibly skilled with his equipment. I've watched him handle some pretty difficult situations in that truck with ease and confidence.

BatteryCar towingFuel delivery
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company would recommend them highly

Special vehicle towing+ Professionalism
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What a great, down to earth business , the driver was on time, pick up and drop was perfect,. He even put my truck right where I wanted it and made sure I was all set before he left. He was very knowledgeable on vehicles, and hookup was secure and safe. Thank You,. I have your business card now in all my families cars so they know who to call.

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Julian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Garth was a great driver he arrived right on time. He looked at several things on my truck to get it going. He also gave me advise on things to have my mechanic look at in the future. Thanks White Knight!

BatterySpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Katey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Special vehicle towing
Jaime13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Manuel5 years ago★★★★★

Rating only, no written review.

Special vehicle towing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing38—
Special vehicle towing12—
Tire change7—
Local hauling6—
Car lockouts5—
Long distance hauling4—
Battery service4—
Battery3—

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