Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
White Knight Roadside & Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%96+13.6Replies to reviews 7%91+6.4Craft & service penalty87−1.3Momentum penalty84−1.6Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

White Knight Roadside & Towing

Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #100Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 250 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Knight Roadside & Towing is better than 84% of towing services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Knight Roadside & Towing is better than 75% of towing services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Knight Roadside & Towing is better than 87% of towing services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Knight Roadside & Towing is better than 96% of towing services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Knight Roadside & Towing is better than 84% of towing services.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Knight Roadside & Towing is better than 91% of towing services.A
91

Reviews for your job

Customers hired White Knight Roadside & Towing for 8 kinds of job.

White Knight Roadside & Towing for tire change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 58

All 7 Google reviews tagged “Tire change”

Ginger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After being left stranded for more than 2hrs waiting on a different company that was dispatched by my insurance. I was left to my own devices and called upon White Knight Roadside and helped by Garth, who was really kind and empathetic to my situation and got me on my way and was able to go home and get gas after…

Tire change
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

White Knight Roadside & Towing nailed it tonight! My wife got a flat this evening and when I went to help change the spare, it was flat too so we ended up needing a tow on their flatbed. They arrived in record time and hauled it off to the auto shop. I thought I was going to be waiting for a long time, but was…

Car towingSpecial vehicle towingTire change
JeanLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Garth was absolutely awesome!!!

Tire change+ Punctuality+ Quality+ Professionalism
michellelynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Driver was extremely friendly, very knowledgeable, changed the tire fast and made me feel safe being on the side of the highway. Excellent service! Will be using them again if needed in the future!

Tire change+ Punctuality+ Quality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

Gentleman that showed up was very friendly and was quick to respond - less than 25 minutes. I called for a flat tire service, switch the spare tire for a flat on a utility trailer. My issue is I caught him putting the Lugnuts on backwards, tapered portion of the nut facing outward. He said that’s how his company…

Tire change
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

White Knight was very nice and responsive with my tire change. It was a busy Sunday, but he gave me the attention I needed and did a really good job. I highly recommend them!

Tire change+ Quality+ Professionalism
Victor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had caught a flat on my rv after I traveled all the way from Chicago gave them a call and they showed up within the hour and when he ran into problems he went the extra mile to make sure we got back on the road. Thanks to them I was able to finish my trip home appreciate you brother 💯💯💯💯💯

Tire change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing38—
Special vehicle towing12—
Tire change7—
Local hauling6—
Car lockouts5—
Long distance hauling4—
Battery service4—
Battery3—

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