How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty87−1.3Momentum penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREWilhelm Automotive Repair & Tires
Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 1,646 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Wilhelm Automotive Repair & Tires for 8 kinds of job.
Wilhelm Automotive Repair & Tires for general repairs & maintenance
Clear ✕All 188 Google reviews tagged “General repairs & maintenance” · showing 80
Work was done in a timely and professional manner. Services performed were explained and carried out quickly.
Great service! Honest and trustworthy service. Highly recommend! Mark was welcoming and provided clear and detailed communication. Business seeks the best interest for it's customers rather than it's business. Business seeks to provide a positive and caring relationship with it's customers. Facility is clean and well maintained.
Excellent customer service. It was my first time there as I am fairly new to the area, but it won't be my last. 😊
Oil change, trans flush and tire rotation. Fairly priced. They also check over 30 components overall and list ones that may need attention and those that need immediate attention. No hard sell while car is being serviced. Well done Wilhelm!
Max and all staff were courteous and professional. Everyone involved were awesome. Mark showed care and compassion throughout the entire process. Thank you for getting me mobile again. God Bless you all
Quick turnaround on service, friendly, fair recommendations
Very good work Marc and his team are wonderful and professional and certainly understand car repair at a fair price. Highly recommend!!
Sam was very kind and helpful through my experience with Wilhelm. I brought my car in for a check-up prior to a long roadtrip, and when my car was finished, I received a very detailed and helpful summary of what needs to be done. It was great to see pictures and explanations before then discussing with Sam on the…
I was well received by an assoc. He was very nice and personable and my car was done before the expected time. Thank you Wilhelm for your service. You always do great!.
Always outstanding service and excellent staff.
They quickly diagnosed a problem that even the dealership missed. I’ll gladly return in the future. 👑
Excellent customer service, the gentleman was very nice and HONEST.
We have been having our 2 cars serviced at Wilhelm for 4 years. They have always done a great job in a timely fashion. A very friendly staff.
Wilhelm is wonderful. Great customer service. Really explain what and why they are doing with your car. Do only what is needed. Not like some dealers who charge u an arm and a leg. I find them to be very truthful and great to deal with
Excellent service love this place and staff is very friendly
Routine alignment
I own a 2007 Suzukie Aero … I could take my old car elsewhere for the least expensive labor rate but I always take it here. The staff is always incredibly respectful, knowledgeable, and have never personally experienced any suprises, nor unnecessary delays with them. They even offer to pay for a lyft/uber ride back…
Every time I’ve gone to your shop, I’ve felt good about my vehicles. I would recommend you guys anytime. Thank you
Very impressed, from the appointment to finish they were great!
Always helpful professional and trustworthy
The folks at Wilhelm’s are friendly and efficient and the prices are fair. The best part is that your vehicle is ready when they say it will be. Definitely recommended.
Josie our customer service rep was amazing. Mechanics did a great job. Best experience I’ve ever had with a repair facility. Highly recommend.
Outstanding service and friendly
Unbelievable service! Everybody is kind and they performed work immediately. They beat everybody's prices and made sure to for me in on a tight schedule. Thank you for your honesty! This is the most important thing to me.
Professional and friendly! They are the best, I honestly would not trust my cars with anyone else. They go above and beyond to make sure the customer is happy. Also support veterans and military! FIVE STARS ⭐️ ⭐️⭐️⭐️⭐️
Kept me informed during the entire process, including confirmation of requested services and a suggestion for an item that I neglected to include in my list. Very professional, personable and efficient. Great to have this service center close to home.
If I could give this shop more than five stars I would! Mark and Josie are awesome service advisors! They are very kind, knowledgeable and so easy to talk to. They have seen us for a few different mechanical/electrical things that have come up and have always been very determined to get the issue resolved correctly…
Repair to the locking system on door.
Very helpful staff.
Fast and very friendly service! Full front brake replacement done in while I waited. Very professional crew.
Recently needed to prepare my car for a 1700 mile trip back to Illinois. Was referred to Wilhelm Automotive, I was not disappointed. Having just retired from 35 years in the automotive industry, I'm fairly familiar with how a service facility should operate. From the service advisors, to the technicians, to the…
Very friendly staff...they go the extra mile for service. Mark was really great to work with! I would totally recommend the Goodyear location.
Always fantastic!!!
Wilhelm Automotive has a great automotive shop in Goodyear, AZ. Their services aren't free, but I feel they do everything they can to treat their customers fairly. They let you know what needs to be done and offer multiple options for how to proceed. I've used them for years and feel they only suggest work that…
Best Automotive I’ve ever experienced is Wilhelm Automotive! Consistently superior in service and customer care!
I have be using this business for several years after a friend recommended them as friendly, fair and honest. Today I had an appointment for an oil change at 11. I was pleasantly greeted by Adam. Who immediately checked me in. While waiting I listened as Adam answered several customers calling in and stopping in. He…
Very satisfied with the service and communication I received. Thank you
I appreciate the customer service and willingness to hear what troubles you are having and no up sell.
Great work, friendly people, wonderful customer service! I will continue to go back. Very trustworthy!
Excellent customer service Very nice people
Nice folks good communication & service.
Good and quick…
Absolutely the best service around! While not the least expensive, the quality work and service is beyond compare.
Very impressed with the professionalism and honesty of this company!
I brought my car in complaining of noise in the exhaust system, they recommended replacing the engine mounts which I agreed to assuming they had identified the source of the noise. Turns out the engine mounts may well have been an issue, but not the one I had asked them to address. They did heavily discount the…
I was welcomed in a friendly manor and that made me feel comfortable. This is the first time I have used Wilhelmina auto. They finished my oil change and tire rotation I. A timely manner. I would definitely use them again
Alex and Max were very friendly, professional, and knowledgeable from our first interaction. Quick diagnosis, accurate and fair quote, and quality work.
The front office people couldn't be better Friendly kind and well informed The maintenance work took less time than they thought it might, so that was great too
Fair pricing. Personable service. Comfortable waiting room.
I just wanted to thank the guys at Wilhelms (especially Max) for their efforts, especially answering my many questions. They did a great job helping me understand what they had found, and what they felt was needed.
Good service and Max was very helpful thanks
Phenomenal service. I wouldn’t go anywhere else.. Ever
Reacting my rating and giving zero stars they charge way too much and may not even do the work they charge for .they took advantage of my 62 year old mom who knows nothing of cars took a ton of money to fix an ac that doesn't work right or blow hot now .also took about 1700 dollars to get check engine light off wich…
Always a great experience
Max at Wilhelm Goodyear was awesome to work with, appreciate the customer service and repair work done by the team. Would recommend to friends and family.
The staff was very friendly and they didn't try to up sale me on a bunch of repairs. Did get a suggestion for later that I knew was coming up any way. Will definitely be back in the future.
Very well knowledge staff and very great customer service good pricing too
Excellent service. Fast, professional, and affordable.
I took my BMW to them because another automotive company caused an oil leak do to an oil change they performed. Turns out they stripped the oil filter and did not snap into place the fairing. I wasn't going to take it back there because I'm convinced they would find something else to upcharge me. Alex the assistant…
Always professional, clean and fair. Staff is very knowledgeable and friendly.
Complimentary safety check...
Got an oil change, had them check the brakes and the tire pressure. Everything was done in a hour and a half. Only had to pay for the oil change. Very friendly point of contact with Max. Enjoyed talking with him and asking questions. Nice solid repair shop with some friendly and professional people. Not much more you could ask for.
Courteous staff, good maintenance work at a reasonable price. I intend on continuing to use them for all my car service needs.
Great service,been taking my cars there for almost 5 years now. Never had a problem. I have had a lot of different repairs there. Great customer service also
Would have given them a five but the part needed didn't arrive the day I took it in. As a result they kept my truck until the next morning. I will say everyone in the office seems very pleasant and the final cost was actually a bit less than expected. I will use them again!
Very professional and trustworthy. We will definitely continue using Wilhelm for all our automotive needs. A special thanks to Max!
Oil leak repair
I’m been utilizing the services of Wilhelm Automotive for over twenty years and have always been impressed with the professionalism of their employees, the quality of their work and the value they have provided me in maintaining my vehicles over that period of time. I feel more comfortable with Wilhelm than the…
The crew at this location is awesome! To us they make sure they take care of our vehicles.
Adam, his staff, and the quality of service are always outstanding. Always willing to go the extra mile to make sure your car is running smoothly and you’re satisfied as a customer. Highly recommend
So professional and they go out of their way to take care of your car. Will be back and will recommend them to everyone.
Wilhelm has always dealt straight with me. Sometimes they find issues but they've never lied to me about anything. Personable, professional, skilled, and honest mechanics. It's no wonder they are always busy. They are worth the wait.
Attention to detail …… they are good listeners and have valid information about my car …. I didn’t know tires have batteries??? When I arrive they greet me by my name before arriving to the desk …… they are working through this horrible Pandamic…. Thank you ….. Appreciate they are so close to the Estrella community
Been going to Wilhelm's on Estrella Parkway for years. They've never treated us badly. As always, great service
Very very courteous
They completed all maintenance in a very timely fashion 👍 changed oil and transmission fluid, also changed spark plugs. AND they gave me a veterans discount! Thank you Wilhelm, 😊 you made my day!
Just moved to the area and needed my oil changed and car looked at. Very professional, excellent work and on time during the holiday week.
They were able to complete my oil change in the same day. Very professional
They are always honest with what repairs are really needed and their pricing is great! They always do a good job on my car! Thank you!!
Well this store was the only place i could find someone that actually gave me straight answers. They made me feel like they actually like to work on cars not just take my money. They repaired my mustang it had a damaged axle and several other things. They got the parts ordered and got my car back on the road in a…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 325 | — |
| General repairs & maintenance | 188 | — |
| Tires | 109 | — |
| Tire rotations | 70 | — |
| Auto engine diagnostic | 61 | — |
| Wheel alignment | 57 | — |
| Brakes | 51 | — |
| Vehicle Inspection | 42 | — |