Willard Heating, Cooling, & Plumbing

Julian and Francisco were extremely professional, knowledgable and able to diagnose and fix issue.

Hunter is very prompt and professional! We appreciated his hard work!

It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.… Read full review

Juan and Michael i stalled our new unit. They were so polite.

Zak was awesome! Very professional.

Peyton diagnosed the issue quickly and recommended a repair and was able to complete the repair before he left. Super helpful and super professional. Completely recommend them, have used them for many years.

Checked out my system, explained how to keep it clean.

Did great work!

We are older and prefer having the same person come to the house. It’s a trust issue and we trust Austin! He was very informative and professional and explained what he was checking out on the system! Excellent service, Austin and a job well done!!!

Our technician Lizzie was great! I was very impressed with her knowledge and professionalism. Could not have been a more pleasant experience!

Very professional, courteous, and serious about his work!👍. Peyton used all the time I needed👍. Top rated, Excellent tech !🦅🇺🇸🎚

Roberto was wonderful! He repaired a separate plumbing issue last year did a great job then as well. He's knowledgeable honest and friendly.

Cecil was excellent! He was friendly, competent, and thorough!

Peyton, replaced my supply vents, am thankful to have him as my technician. He's knowledgeable, professional, considerate and as always is great to work with. 👍😎

Payton is a 5 star employee.

Excellent service. Technicians are always professional. Seth and CJ completed the work.

Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!

Joe was Great, he is professional and knowledgeable in his trade. He went the extra distance by providing pictiures and explanation of current condition of indoor fan motor. Also a quote. Great tech! 10/28- Aaron's second trip here with correct parts. After he installed his new parts, furnace still had issues. He… Read full review

Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.

Seth was amiable, competent, and professional!👍🏾

Art Murray came for my winter HVAC check. Willard comes twice a year as part of our service contract. He found some unresolved installation issues and was VERY thorough to solve an oil leak mystery. I appreciate him for taking extra time to investigate and share with me what was going on. We have a relatively new… Read full review

Jose Lopez the electrician, was very thorough with his inspection of the electricity. He explained everything very plainly. Informed us of the steps we need to take. Thank you for be there for us. Mark and the other gentleman ( sorry I forgot his name) were very respectful, caring and polite while they were at our… Read full review

Good experience! Lee worked hard, was very clean and friendly! Went above and beyond!

Zak was an incredible help getting our thermostat/app set up He was friendly, knowledgeable, and polite. The office staff were also helpful in setting up appointment and communicating with us. Receiving a text with technicians picture is a great safety tool. Willard installed new system last April and each step of… Read full review

Units checked & replaced filters. Gave the entire house an inspection electrical, plumbing and HVAC. Replaced the hot water heater the same day. Every technician was very professional.

Lizzy did a great job servicing my unit!! Gave me the reassurance that everything looked good for my HVAC heating maintenance. She changed the filter for me as well so that I didn't have to climb in the attic. Lizzy also went over some recommendations for the future when it comes to making sure my unit can continue… Read full review

After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this… Read full review

Did fall furnace inspection, very knowledgeable and explained everything he did and gave some future recommendations, also notice loose mastic tape and would return to replace.

Called on a Saturday and Mark showed up a couple hrs later. He got our ac working. He was friendly and knowledgeable.

Technician was outstanding. Fantastic customer service!

The technician, Kaylie was very appropriate within the time that was scheduled. Appearance was neat, and clean. The services that were scheduled were completed with explanations of all results. We were very pleased with our technician and services provided!

I had Willard install a 20k unit about 5 years ago. The inverter board went out which is under warranty. Tried calling multiple times get on their schedule to get it fixed. At that time, all the calls were being sent into a call service, which was taking quite a long time to have returned. Once I made the issue… Read full review

Ray, was professional, understanding and was able to provide guidance on an issue with the AC at my home. I would highly recommend Willard to anyone their techs are knowledgeable and real. No runaround just truth and resolution. Thank you, Ray and the Willard team

Seth arrived timely and was very thorough in making sure I understood what the problem was and the steps he was going to take to resolve the issue. I'll be requesting Seth on future requests. Thanks!

The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we… Read full review

Leo, Eric, ivan Great job, professional, courteous, cheerful, clean and quick. Made me happy we chose Willard.

Everything was great! Seth was amazing and fixed our problem. Thank you

Kaylie G is the name of the angel God sent to troubleshoot the problems I was having with my AC. Every detail of what may be wrong with my AC, and why it's wrong, has been explained carefully by her. She suggested I let her check for warranty to verify coverage to replace anything else needed. She'll be my special… Read full review

Great service

Willard provided excellent service during my recent appointment. Seth Green demonstrated outstanding professionalism, extensive knowledge, and a respectful approach throughout the visit. He thoroughly explained the work being performed and ensured that all of my questions were answered. I am very satisfied with the… Read full review

Yesterday evening our HAVC system controllers lost power, in that Willard sent their technician (Daniel) out to our house. In 10 mins he spotted the issues, gave me a PMI lesson and showed me things to look for and performed the repair. He was courteous and professional, much appreciated Willard's commitment to their customers.

Arin was at my home for an annual A/C inspection. He was super friendly and professional. Explaining what he was planning to accomplish. He explained findings and options in an easy to understand way, making it easy for me to make a decision. Love that Willard is full service and offers options and prioritized findings for me.

Very good experience! Mark arrived within the time window given and was extremely helpful and informative. He found my AC issue fairly quickly, but he stayed longer making sure there no additional issues and doing extra checks one the AC unit. He gave helpful tips and was genuinely friendly. Highly recommend.

CJ was great. He was a wonderful representative of the company. He was prompt. Provided a quote and provided us everything we neede. Highly recommend him.

Seth Green, Alien Miskell, Shawn Coleman, Peyton, Leo Salazar all of the technicians that I had the pleasure working on my home did an awesome job when job was completed everything was clean afterwards well done job. I will love to have them to do any jobs for me in the future. Mrs Rascoe.

Jimmy Nguyen of Willard air and heating did an inspection of my 3 units today and I’m impressed with their service and I will continue to use him. Jimmy was very professional and on time. He communicated excellently and has become my favorite technician to use.

De’undrey was great! Professional & personable. He had our A/C issue figured out within 10 minutes. Extremely satisfied!

Peyton went above and beyond today with my ac inspection. He wanted to make sure I was taken care of so when others would’ve just taken the easy road and said all was good.

Air went out today, Danny arrived within hours, explained thoroughly and I bought a new system. I am not happy that it couldn’t be repaired, but a 22 year old system in Texas is sure to fail at some point. New AC install is tomorrow morning at 9 am. Danny is a very nice personable young man. I appreciated his… Read full review

This was by far the worst experience I have ever had with an HVAC company. They came out three separate times in just two days, and every single time gave me a different (and wrong) diagnostic. The first visit wasn’t even done by a real technician, and when two different techs came out the next day, instead of… Read full review

Jimmy did an excellent job! He was very nice and was communicative about the issues observed, as well as when providing solutions.

He was professional, made needed recommendations (not pushy), and did a great job.

Arin Cruz and CJ fixed a big problem that was difficult to find on my AC unit. Those guys are the best

Stuart was a great help! He knew what he was talking about, took pictures and explained everything very well. Very professional and finally getting some help after having multiple AC companies come out.

Seth was prompt, knowledgeable, courteous and professional. He took the time to explain his thoughts and observations while servicing our A/C systems . Very pleasant and personable. A pleasure to know that Seth is working to maintain our systems!

He was pleasant and will return today to complete more of the service

Desmond was absolutely the best! He listened for the sound with me and didn’t leave until it was fixed. Simply a matter of tightening screws on the outside and checking wires on inside. He was so pleasant as well. Knows his stuff. Just love this company so far!

Jimmy is a very professional service rep. He went out of his way to help me resolve all my air-conditioning issues. He checked and re-checked to make sure nothing had been missed. I appreciated his sincere concern regarding my system.

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another… Read full review

I was on business calls the entire time and he did a great job and communicated well with me even though I was on calls!

We've had a membership with Willard for at least a few years. Every interaction has been fantastic! All our appointments have went well, no issues with getting the right repair or with repairs being fairly priced. Our most recent service from Jacob is just one of the great examples of what to expect!

CJ did a great job. Knowledgeable, quick to identify issues and fast to correct. Was in and out in no time.

Jose Lopez did an excellent job!!! I like this guy! He is so friendly and easy to talk to. He understands me. Good job Jose!!!

Seth helped us more than any other Willard personnel in addressing issues with our new split unit! Happy he was able to chase down some issues and address ongoing needs!

Wow! What an amazing company! I was just scrolling online and stumbled on this great gem. From Kendra the receptionist to Roy the technician, they both went above and beyond to help me. Words cannot express the gratitude I have for this company..I will be doing business with them from now on and referring all my… Read full review

Absolutely Great customer Service Knowledgeable about his work Joseph/Jacob went an extra mile to assure we had air prior to his departure … l kept calling him the wrong name Appreciate the young man desire to be helpful

Seth Green did an excellent job quickly diagnosing my AC problem. He was professional and punctual.

Thanks Mark! Very professional and informative. Appreciate your excellent service today.

Very professional, knowledgeable and a straight shooter. Excellent representative for your business. Glad to have a membership.

Korey was beyond helpful, kind, and professional. The service he recommended will be taken care of.

Darrell was courteous and helpful in performing the service we needed. We intend to request him for future service calls.

Very Professional good service got my problem solved

Seth Green did an awesome job and was quick and efficient. I highly recommend him.

I had a very good experience with Willard when I found my AC drain pipe was leaking. They came out promptly and the technician CJ was extremely knowledgable and kind. We got their membership and I'm already using it to get an electrical inspection done. Very happy with their service so far.

Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he… Read full review

Honest, professional, on time, all very nice employees. Roy Ferrusca was wonderful. Getting some work done that was needed. Gave me a great price. Thank you Willard!!

Jose was really great. Right on time and explained everything really well.

Peyton was very informative and thorough. Highly recommend his services.

Jose was able to solve our electrical problems.

CJ was friendly and thorough! Thank you!

Again Willard comes thru with fast and great service. I called today and they came today to repair. Our a:c and furnace was replaced 3 1/2 yrs ago by Willard and they are great! The tech today was David Romero did great and also have an estimate to clear our dryer vent. Thank so much!

Michael was great! Really appreciate his feedback and candor.

Wonderful service again from Willard and especially my technician, Zakary Wippler. Zakary was thorough, professional, and explained everything clearly. Very kind as well. Appreciate the great job in keeping my equipment in top shape!

Jose inspected and recommended upgrades to the electrical systems. I would recommend Jose for any advice for home safety!

Roy came came for our HVAC maintenance. He was here in a timely manner and was very professional. We had issues with both our AC units and heaters. He was able to get them both running again. Later on, he contacted me to ask if everything was working fine and told me to reach out if needed.

Technician was on time. Did a thorough job and explained some possible options to keep our system working.

Willard AC company is the BEST! The customer service goes beyond the call of duty. The technician are always on time and very professional. Jacob was very attentive and very patient to answer all of my questions.

We were very impressed with Julio. Thank you

Bi- annual system check up

Professional and knowledgeable. Great service.

They came out and check the systems in the house change the filters clean the coils on the system the air units outside Willard always does a great job and Payton was super

Jose, the electrician was great! Prompt, courteous, thorough and detailed explanations and pricing.

Needed some electrical work completed and Gabriel and Hunter went above and beyond to ensure all was complete and that there was customer satisfaction. Thanks Willard!!! THREE YEARS AGO: Sal was the best. Took time to discuss recommendation. Checked the A/C inside and out. Professional. Well spent… Read full review

We have used Willard Heating and Air for years, they are always very professional and have taken great care of us.

Great job even in all the heat. Great people. Great company. Very pleased.

Just had a couple of things added to my A/C looks great. Love them friendly and professional. Tony Bassinger was very knowledgeable and professional I would not use any one else.

Extremely professional and quick.

Zakary was very professional when he came out to service our a/c.

Best AC company we have ever dealt with, I wish them continued success and growth

Julio was knowledgeable and polite. Took care of our AC issues.

Kevin Brown was terrific. Extremely helpful and informative, everything was taken care of in a smooth and easy process.

Daniel was professional, worked efficiently. He had great people skills too. I trusted him to manage the repair. We have had problems that were under warranty-no fault of Willard. Each technician that has come has been honest, professional, worked efficiently, and thoroughly explained what they were doing and why.

Adam came out and serviced our a/c, he did a great job. Everything was very easy.

Every thing went well for the tuneup and price with every turn ive trusted Willard!! Thanks for making this very high tempature climate sustainable comfortable and affordable.. membership confident!!! Jd Tucker june 2024 91* at 1pm Texas heat 🥹

Matt was great today and took care of my plumbing needs😊

Jakob came out twice to help us identify our problem and walk us through all the possible choices we had in the most helpful of ways . We appreciated his professional, manner and competency !

Great Company, great service from very capable technicians.

Emorrick was right on time, extremely professional, answered my questions and solved the problem. He’s a true asset for Willard’s.

April 25, 2024 Tyler did a great job. Very friendly and knowledgeable. Listened to all my questions and very patiently answered them. Would be glad to have him every time. Oct. 26, 2023 Ivan did a great job. He is very polite & professional. He explained everything he was doing and answered all my questions. Very… Read full review

Seth did a great job servicing the AC units.

Anthony was very nice and knowledgeable. He mentioned a few things that need to be done but the estimates are way too high. $400 for a new turbo capacitor that is worth about $100. That is way too much mark up. And we have a service contract with you. Frustrating.

tyler was a great guy and did an awesome job. Very professional and nice.

Tech was on time, professional and knowledgeable. Highly recommend! Tech was Joel Melgar.

Willard is always on time and professional. I highly recommend them for HVAC repair and service. Peyton was very polite and walked through all my options.

Kenny G. was very polite, agreeable and very friendly. He capably addressed my needs and wishes. Made my place better to live in.

Eric was friendly and professional. Really detailed and thorough going over all the questions we had. Thank you Recently Broc came for a new quote on additional services and did an excellent job. He was very thorough going over what we needed and how much things would cost. Really appreciate it!

I was dreading our HVAC replacement but Mark Hawk and Pedro made it an easy process! I’m so glad I chose Willard for this project because they kept me informed about the install and went over and beyond my expectations. It’s good to know that if I have an issue in the future, I can call them for a solution!

Incredibly helpful and responsive! I highly recommend

Trustworthy and honest and professional and that is about the best you can say about a company! I will use again.

Emorrick called me to give us a heads up when he would arrive. He was great to deal with and completed the job quickly. Thanks.