How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for drain cleaning
Clear ✕All 58 Google reviews tagged “Drain cleaning”
Jose Lopez performed high quality work and provided professional service.
Jose Lopez was amazing! Appreciate all his knowledge and answered all of our questions.
Roberto came out to my home to drain one of my sinks and snaked out the drain and the water flow is better. Roberto was very professional, well mannered, and represented Willards very well. Thank you.
Peyton always does a great job!
Roberto was very polite and so kind. He explained what he was doing, so I could understand. He was very helpful and respectful. He was very professional and he answered my questions.
Jimmy did an excellent job! He was very nice and was communicative about the issues observed, as well as when providing solutions.
Today, Roberto Morales came out to take care of several plumbing concerns at my home. While I have used Willards for my air conditioner service and maintenance, this was my first time calling them out for plumbing. I was extremely pleased to learn that their level of service, professionalism and courtesy extends to…
Excellent experience will use in future if needed
Roberto was excellent! He provided great service and tips to help prevent and safely unclog drains. He was also through about what the issue was and how it was going to be resolved.
Roberto Morales did a great job of explaining how he would repair and restore my badly clogged kitchen sink drain line. Very knowledgeable young man.
Jose was really great. Right on time and explained everything really well.
Bryan C. was very professional and relatable. He took pictures and explained exactly what he was talking about. He was great!
Bailey is courteous and informative. He explained the steps he will do to fix the issue and the work he is doing to prevent future problems. Thank you
Their new ac unit was making a noise and Willard Heating & ac came and corrected it in a timely matter. I appreciate their commitment to their customers!
Chuck was very prompt and professional. Fixed our problem and all three toilets work perfectly
Chuck did a great job. Above and beyond service.
Couldn’t be happier with my experience. Bryan Kitching went all out to provide friendly, efficient, and quick service in dealing with the serious plumbing emergency we encountered. I highly recommend his expertise.
Kevin was prompt and polite. He was thorough and figured out that we didn’t have an issue. Although he was in a hot attic working for a while, Kevin made sure our drainage was fine. Excellent service! Would have him come again.
Bryan did an excellent job
First off, we appreciate that this company has 24 hr customer service. I made a late night/early morning call to their after-hours, U.S.-based customer service line to report water dripping from our ceiling. The customer service rep who answered my frantic phone call at 3:00AM was very helpful and ensured that a…
Chuck was on time and very professional in all the plumbing work we needed. Great job!!!!
Did an amazing job, and helped me find my clean outs that was buried in my backyard. I would definitely recommend him, his service was 10/10.
Very courtesy and professional. Communicated the issue and resolved very quickly. Thank you! Highly recommend their service.
Bryan was great! I feel comfortable with his plan to tackle my job.
Gustavo was awesome! He showed up provided the options available with pricing. After we chose an appropriate option, Gustavo was very informative, diligent and efficient with his work. We very much appreciate you!!! Thanks Gustavo!!!!
Bryan is extremely knowledgeable and offers the best options to solving my plumbing problems. He patiently inspected my house throughly from inside to outside. I am forever grateful
I called the right place! I spoke to a young lady about what I was going thru with my plumbing and she said someone would be out within 2 hours. In not more than 15 minutes, Chuck called and said he was on his way! Chuck was friendly, knowledgeable and handled the problem efficiently. I got some good advice from…
Our technicians, Mark & Tristan were prompt, professional and efficient. Installation of our new system was well within their estimated time of completion and they did a thorough job of cleaning up and explaining the operation of the equipment. We highly recommend using Willard Air Conditioning Plumbing & Heating.
Daniel M was knowledgeable, helpful, and very kind and professional! I appreciate having someone like him come to my home showing respect and eager to solve the problem! Thanks Daniel!
We so appreciated the great job Chuck M. did on clearing out a clogged AC drain line! He called 20 minutes ahead of arrival. He was very friendly and knowledgeable. He worked efficiently and was here and done in 45 minutes. I’m glad that Willard now has capable and helpful plumbers like Chuck on board.
Bryan K. Was absolutely great. Bryan took his time to explain to me the problem with my drain. I'd had others plumbers just come do their job /leave. Not Bryan.. he was patience concerning /understandable. I could go on for very. Im so happy that I chose this company, and Bryan was my tech. He had shown me…
Williard Heating, Cooling & Plumbing (Chuck May) provided great service. Chuck cleared our drains, which was the purpose of the original call, and he took the time to explain how our system works and what we need to do to maintain our plumbing. I learned a lot today :). I am very happy with his service and will…
Bryan came and cleared my sewer and brought to my attention a bigger problem that I will need to prepare for.
Gave detailed explanation of what they needed to do to fix the issues and then after the repairs answered all my questions with understandable explanations. Patrick M and Emmorrick were excellent- great attitudes, professional , wore their shoe protectors in the house and cleaned up after their repairs were finished!
Chuck was awesome 🤩
Plumbers were early. They were very professional and did a great job clearing my drain clog. My only issue that keeps it from 5 stat is it cost $254 to clean the P-trap. This took less than an hour. Next time I have this issue I will have to call around for quotes before hiring someone.
This was my first time to use this company. Bailey was great communicating in advance. Very professional upon arrival. Got an understanding of the issue and he explained his approach to resolve. He was pleasant to work with and seemed very knowledgeable. Once he was able to fix the issue he tested thoroughly to be…
I scheduled this appointment last week. The technician (Baylee) was very prompt and professional and courteous. He made me feel as though he was concerned about resolving my issue. I will call this company again should I need the help. Baylee was outstanding. For me it's professionalism and the fact that they are…
I really liked the text with photo prior to arrival. That may be seen as a gimmick but I really liked that. He was very professional and listened. He first presented a few options of services to choose from ranging from $$$ to $. However, there was never any pushing for a more expensive package. Not once did I feel…
Kitchen sink backed up. Quickly diagnosed problem. Problem solved very quickly and professionally. And checked water heater for free.
Incredibly helpful and professional
Brian and Gustavo, all I can say is thumbs up!
I will never use Willard again. I have spent significant $$ with them. They installed all of my plumbing and A/C when we built our house a few years ago. They were going to charge over $620 to clean out a sink drain and replace a sink drain basket - work that wouldn't even take an hour. Way way over priced.
Payton was professional and very helpful in getting my system repaired after a replacement part was missed on last service.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
