Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Willard Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Willard Heating, Cooling, & Plumbing

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willard Heating, Cooling, & Plumbing is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willard Heating, Cooling, & Plumbing is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 97% of HVAC contractors.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willard Heating, Cooling, & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 82% of HVAC contractors.A
82

Reviews for your job

Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.

Willard Heating, Cooling, & Plumbing for electrical outlet & switch repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 9 Google reviews tagged “Electrical outlet & switch repair”

TreeladyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

I purchased a new unit 8 months ago . I had some major issues with it recently, however all are resolved! I trust the instal young man who fix some minor issues and the manager was very cooperative and courteous. I’m sleeping nice and comfortable tonight ! OK WELL THEY CAME MONDAY AND SAID IS WAS FIXED- This is…

Paid $1–200Great priceHeating system installationInstall thermostatElectrical outlet & switch repair
A.J.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Henri was very cordial and did good work performing repairs.

Paid $1,000+Reasonable priceElectrical fuse changingElectrical panel repairElectrical outlet & switch repair
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jose was amazing! He walked us through what was wrong and how to fix it.

Paid $400–500Electrical inspectionsElectrical wiring installationElectrical outlet & switch repair
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Seth Green was great! Very nice, very professional.

Paid $300–400OverpricedElectrical parts assemblyElectrical inspectionsElectrical outlet & switch repair+ Professionalism
B12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ronaldis was a great electrician! He was timely, knowledgeable, friendly and helpful. I definitely recommend!

Electrical inspectionsElectrical fuse changingElectrical outlet & switch repair
N84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paz came out to rescue my idiocy of dropping an extension cord into a dogs waterbowl. Blew out a GFI & killed a freezer, he replaced the receptacle and worked through the mess of mislabeled fuses got us reconnected and worked with my tight wallet. Can't recommend enough, and will definitely be calling for more services.

Great priceElectrical inspectionsElectrical fuse changingElectrical outlet & switch repair
Karl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jose was very professional and knowledgeable. He was thorough and kept me posted on the things he was doing and with updates throughout the service. He took his time and didn't rush.

Electrical parts assemblyElectrical inspectionsElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Professionalism
Leticia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Q. did an excellent job and was very professional. Would definitely use Willard Electric in future.

Electrical outlet & switch repairElectrical panel repair+ Responsiveness+ Quality+ Professionalism
pyavner8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Electrical inspectionsElectrical outlet & switch repair

Price

$406+26% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance474$37–$295
A/C system maintenance424$39–$393
A/C system repair266$209–$786
HVAC system repair235$205–$933
Heating system maintenance181$39–$251
Repair HVAC105$216–$495
Install AC96$1.4k–$3.2k
Heating system repair82$166–$1.2k

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