How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for HVAC duct & vent installation
Clear ✕All 46 Google reviews tagged “HVAC duct & vent installation” · showing 40
Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had…
Payton is a 5 star employee.
Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.
Zak was an incredible help getting our thermostat/app set up He was friendly, knowledgeable, and polite. The office staff were also helpful in setting up appointment and communicating with us. Receiving a text with technicians picture is a great safety tool. Willard installed new system last April and each step of…
The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we…
Darrell was courteous and helpful in performing the service we needed. We intend to request him for future service calls.
Great Company, great service from very capable technicians.
Joel Melgar he done a really good job
I felt so good about all the team members I worked with at Willard’s. They were professional, but also had the common sense and friendliness that I really appreciated. They did a great job and the price was very fair. I highly recommend Willard’s and will use them again.
Bobby and Mitch came out to my house and worked with me to find the best solution to fit my needs. We ended up going with completely new systems (resized to better fit our floor plan) and duct work (ours was old and inefficient…from 1968). They were professional, friendly, and they listened to our concerns. Jamie’s…
Omar was Very professional very informative. Did a great job updating me on the condition of my equipment.
Highly recommended. Brandon E. came out for an inspection. Prompt, professional, and knowledgeable.
Very professional, considerate and efficient
These guys are great. Did a great job installing and I use them four times a year for service. Well trained and knowledgeable. Highly recommend.
Randy Jackson is totally the best HVAC tech we have ever worked closely with. We have been in our home for almost 18 years now and Randy installed our original air conditioning ductwork etc. and we liked him so well, we only ask for him although I know Willard has many good employees, Randy’s just our favorite…
Patrick Mansfield is amazing at quickly repairing my HVAC and diagnosing the problems
Amazing service from my plumber Chuck and HVAC guy Chris!!
Excellent service bt rep!
Great company
Randy Jackson is AWESOME!! I wouldn’t trust anyone else with my units!
Seems to always be ‘selling’. Recently performed a/c summer tune-up. Didn’t check filter which was dirty, didn’t check Freon levels and instead recommended replacing system, including parts which they had replaced 9 months earlier.
Made appointment to get quote about full HVAC and water heater with new insulation. I havd a old house that was rented for decades so current systems are really cheap, old, and don't work. They called right before scheduled time to confirm and Chris potter came over right on over. He was extremely nice, respectful,…
Went above and beyond on service call. Highly recommend!
Willards was amazing - knowledgeable, professional and committed to fixing an HVAC problem in a home I had purchased. The problems were complicated - insufficient return air, poorly located air handler, etc and it took time to diagnose and come up with a remediation plan. Mark and Chris were consummate…
These guys are fantastic. Professional, courteous, friendly, competent. I cannot give them a higher recommendation.
Excellent job. The new ducts provide for a quieter operation and a balanced system.
We have been a customer for 8 years and have been very satisfied with the prompt and professional attention we received for HVAC problems. We have an annual service contract for quarterly maintenance and Randy, our service tech, has kept our HVAC systems running perfectly. We are very pleased with Willard Heating and our service tech.
Tim & all of the Willard staff are amazing. So thorough, helpful & kind.
D’Andre is a very polite and professional technician! He knows his job well and explains things to help us understand what is going on with the heat and air. This is the second time he has been our technician and I really appreciate his professional attitude and knowledge. We hope he comes again! Thank you!
Clever was amazing. He looked at everything and kept me informed every step of the way. My experience with Willard Air has been a very good one.
This company goes above and beyond for the customer to make your home more comfortable and make sure you understand what’s needed.
Dana was great. Very professional and very efficient. This company is top notch. I will use them again.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
