Willard Heating, Cooling, & Plumbing

Total up sell! AC was not cooling. Tech arrived did a few checks stated the compressor was bad and needs to be replaced! But because the age of the system parts not available and on back order! Next step would be to change system out! Not once did they check the capacitor! I had an extra capacitor and changed it… Read full review

For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.… Read full review

We hired Willard for plumbing because they treated us right the last 4 years with our AC. Brandan was the plumber and he had one of those Mondays we all encounter. Nonetheless, he got through it and we did, too. Great company with greater technicians! Thanks, Brandan and Thanks, Amanda for setting it up! 5 🌟

Jose from Electrical came out and service some plugs I was having an issue with! Johnathan from HVAC came out and serviced the unit, Everything was stellar. Highly recommend! Thanks Johnathan!

Wayne was awesome and wonderfully nice.

Peyton was awesome! He did a great job. Not only did he get the job done quickly but it was done right. He even went the extra mile to make sure everything was working properly. Wish we could have him come out anytime we need Willard.

Lizzy was friendly. Explained everything during the process. Was very thorough and friendly. Made me feel comfortable and was never rushed, pushy or aggressive. Really appreciated that. From the wife

They are so great. Always take great care of me and my home.

Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.

D. Harris was professional, very informative, with clear details & resourceful information pertaining to today's services and concerns. Thanks

It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.… Read full review

Friendly, professional, efficient.

Devin arrived on time. He was very polite and thoroughly equipped to do his job. This appointment was an annual inspection of our air conditioning system. Devin was very thorough, and offered suggestions on improving our air quality and compressor efficiency.

Great job! I will definitely request to have James come back to service out HVAC! They can add him as my preferred tech! Thank you James!

Checked out my system, explained how to keep it clean.

Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had… Read full review

CJ was very professional & helpful. Explained work clearly. Much appreciated. Thanks

He was very nice, professional and the service got done quickly. I would highly recommend!

Jimmy did a fantastic job on performing my spring HVAC maintenance. He was very thorough on reviewing everything with me.

Very professional, courteous, and serious about his work!👍. Peyton used all the time I needed👍. Top rated, Excellent tech !🦅🇺🇸🎚

The entire team that handled my two full system HVAC installs were great. Absolutely great work by excellent people

Peyton Arnold was great and came after hours, he gave 5 star service. He’s terrific. Thanks a bunch.

Payton is a 5 star employee.

Special thanks to Peyton, great technician, friendly, courteous, found AC compressor problem snd fixed

Great service! Very polite service tech.

I've been using Willard Heating, Cooling, & Plumbing for a while now and I always receive excellent service! My technician, CJ Mason, was very knowledgeable, helpful, and professional. He did an extraordinary job. I would recommend Willard to anyone.

Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!

Peyton was very knowledgeable and helpful.

Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!

Zack completed the spring maintenance check on my HVAC unit today. Very friendly and professional. He arrived on time and completed the maintenance in a timely manner.

Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.

Lizzie did a very good job. She seems very knowledgeable.

Great service tech was amazing took the time to explain me everything how to maintain the system

Hunter was very friendly and professional. He completed my service efficiently and covered options to improve the HVAC system.

Purchase and installation were a breeze! Very professional and prompt. However. To get the maintenance requires setting aside a full day, waiting for the call notifying they are 30-45 minutes out.

Peyton was outstanding. He was professional, very knowledgeable and friendly. He was also very good at explaining the problem and solution, and even provided photos of problems he found. Once I approved the cost and time range of the fixes. He went right to work and fixed all the problems within the timeframe . I… Read full review

Peyton was amazing, on time and explained everything.

I had both winter and summer unit service today. They came on time and were very professional and very polite. I had a small dog in my home and they were very nice to him. They gave stellar service, and I will be using them again in the future. Julio was ver nice and professional.

Outstanding service! Sal performed all requested task and kept me informed along the way. He and his helper Jerrance were very professional and considerate while in our home. Willard has been our go to anytime we have a issue or need maintenance. With over 5 years of doing business with them, I have always valued… Read full review

Lee was excellent this time and the last. Called prior to arrival. Looked over everything closely and expeditiously. I would recommend Lee and Willard to anyone with home maintenance needs

Art Murray came for my winter HVAC check. Willard comes twice a year as part of our service contract. He found some unresolved installation issues and was VERY thorough to solve an oil leak mystery. I appreciate him for taking extra time to investigate and share with me what was going on. We have a relatively new… Read full review

Service so great that we’re moving all our services over to Willard!

Jose Lopez. Expert work. Friendly and helpful

James did a great job, professional, informative and courteous.He represents Willard AC well.

Ivan was fantastic! Very professional, efficient and prompt! He did all work requested, suggested items for follow-up and cleaned up after he was finished.

Answered all my questions. Patient. Polite. Knowledgeable. Very satisfied

William did a very good job and during the Maintenance of the cooling systems and was thorough in his work. Willard HVAC has a good office staff and fileld Technicians .

Technician, Jose was very courteous and explained everything very well. Good efficient work. Thanks

Clinton Richard did a fine job for us today. Prompt, efficient, and personable. Five stars.

Michael was very courteous and professional.

James very knowledgeable and professional technician broke everything down so I could understand it

Great. Very helpful

Ismail did a great job with my new sewer line and reinstall of my faucet and drain connections.

Called and needed heat looked at because it wasn’t working at all over night and getting cold. Scheduling Representatives were very helpful and knowledgeable. Scheduled same day service on Veteran’s day, Kaylie G. got to the house within 1-2 hours. Evaluated system, including gas furnace, thermostat wiring and… Read full review

Great technicians , mature, and personable

Zakary is the best serviceman that I’ve had the pleasure of doing business with since I moved to this area. He is detailed, professional, and knowledgeable.

De’undrey was quick, knowledgeable, and kind

Roy was great. He serviced our system and gave great recommendations on upcoming maintenance plans. Very knowledgeable and service oriented. Definitely feel ready for winter!

Lizzy did a great job servicing my unit!! Gave me the reassurance that everything looked good for my HVAC heating maintenance. She changed the filter for me as well so that I didn't have to climb in the attic. Lizzy also went over some recommendations for the future when it comes to making sure my unit can continue… Read full review

Mark did a thorough and professional inspection of the whole house heating system. He was very professional and knowledgeable during the whole process. After the inspection, he briefed us about his findings and showed us the pictures he has taken and explained everything in detail with his recommendations. We're… Read full review

Marco was good technician. Thanks for the work,

Charles was very professional and explained all the recommendations thoroughly.

After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this… Read full review

Good experience

Marco called ahead, was courteous, and explained everything well. He was extremely thorough.

Zackary was friendly knowledgeable and professional. Explained and showed pictures of what services were done.

2025 has been a challenging year, starting with a leak in our pipes under the foundation. It was our first time to call Willard and we've been using them ever since. The plumber, James French, came to our rescue plus offered expert advice to ease all our concerns. The restoration process motivated us to do some… Read full review

Roy Ferrusca did a maintnance check before we turn on our heaters. He also replaced a part on our thermostat. Roy is always knowledgeable, polite and genuinely concerned that he gives us the best service. 👍

We have used this company for our AC maintenance for several years. Our tech is punctual, extremely knowledgeable, thorough and respectful of people and their property. I would definitely recommend him.

The leak was repaired and cleaned! Thanks! Charles Gandy

Michael Randall is an outstanding service technician. Highly recommend Willard Heating and AC. Excellent response time with great service and clean up!

The technician, Kaylie was very appropriate within the time that was scheduled. Appearance was neat, and clean. The services that were scheduled were completed with explanations of all results. We were very pleased with our technician and services provided!

I had Willard install a 20k unit about 5 years ago. The inverter board went out which is under warranty. Tried calling multiple times get on their schedule to get it fixed. At that time, all the calls were being sent into a call service, which was taking quite a long time to have returned. Once I made the issue… Read full review

Kaylie did a great job!!

Excellent service and very professional employee. Seth was very patient and helpful. Explained everything he was doing and showed us the results of his testing. Answered all questions.

He was quick and courteous

He was quick and courteous.

Clint provided excellent service. He was kind and informative.

Always great to have Willard service the heating and air

The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we… Read full review

Everything was great! Seth was amazing and fixed our problem. Thank you

Personable, respectful and efficient. Our technician, CJ, provided excellent service and explained everything afterwards with pictures of the service rendered. Thanks for a great experience! God blessed this company with great employees that get the job done well.

Seth Green was informative, fair and very helpful! We would highly recommend him and Willard.

Great job in a timely manner. Would highly recommend these guys!

Great experience - Ronaldis was very knowledgeable, professional and caring. Quality work. Got the job done when committed. Thank you!!

Peyton went above and beyond today with my ac inspection. He wanted to make sure I was taken care of so when others would’ve just taken the easy road and said all was good.

Results as expected no surprises. Proposing some upgrades

Called before 6PM on a Friday. Was told very soon to expect an ETA from a service tech. 3+ hours go by before he ever showed up and was "wrapping up a job." In that 3 hours we dismantled the AC unit and learned to clean it, then reassembled the AC unit. We then learned it could be the capacitor so we checked items… Read full review

Jose was great !enjoyed the support of Willard and his work

So Peyton Arnold did a wonderful and impeccable job at doing the preventive maintenance and inspection on our HVAC. Was able to articulate all the details of the inspection and answered all my questions. I’m very please with his service and would highly recommend him.

This was by far the worst experience I have ever had with an HVAC company. They came out three separate times in just two days, and every single time gave me a different (and wrong) diagnostic. The first visit wasn’t even done by a real technician, and when two different techs came out the next day, instead of… Read full review

De’Undrey was so professional and did a great job at our house today. He was very detailed and kept me informed of everything he was doing.

Just trying to get someone out for my 6 month checkup. Requested the first appointment of the morning because I have to go to work and you would think I was asking them to cure world hunger. I get told that a note will be added but they can't promise anything. Really? I'm just a customer making a simple request! The… Read full review

Arin Cruz and CJ fixed a big problem that was difficult to find on my AC unit. Those guys are the best

Very long time customer. Have them out every 6 months for maintenance. I change filters every month. They replaced my entire HVAC system 8 years ago. Although generally satisfied, always hate how they try to upsell every time they are out. Now even receive text messages trying to continuously sell. Well, system… Read full review

Seth did great! Very up front

Willard does a good job but they clearly have their tech’s working on commission, and they are way overpriced.

All ways professional and thorough!

Kaylie was friendly and professional. Explained the issues and what needed to be done for HVAC and furnace service and cleaning and how they will do it and provided an estimate.

Desmond was absolutely the best! He listened for the sound with me and didn’t leave until it was fixed. Simply a matter of tightening screws on the outside and checking wires on inside. He was so pleasant as well. Knows his stuff. Just love this company so far!

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another… Read full review

Mark was able to identify the drain issue and resolve it. Also made recommendations for future-proofing the system to prevent further occurrences. Great service and advice.

We've had a membership with Willard for at least a few years. Every interaction has been fantastic! All our appointments have went well, no issues with getting the right repair or with repairs being fairly priced. Our most recent service from Jacob is just one of the great examples of what to expect!

You want Mark Hawk, trust me. Called for service yesterday and Mark was able to get here by 10:30am today so I’m already happy with the speediness. We were experiencing issues with the AC and humidity as it seemed like our AC was just not working. Well of course today everything looks good while Mark is here but we… Read full review

CJ did a great job. Knowledgeable, quick to identify issues and fast to correct. Was in and out in no time.

Jacob was very helpful in helping me with my a/c needs

Very professional, knowledgeable and a straight shooter. Excellent representative for your business. Glad to have a membership.

CJ, the service technician, was very efficient, professional, personable, and was highly knowledgeable!!

Darrell was courteous and helpful in performing the service we needed. We intend to request him for future service calls.

friendly, did not rush and explained everything.

Loved my technician today. Jacob was very thoughtful. Quiet as a mouse. Very knowledgeable and informative. I would recommend Jacob to anyone.

Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he… Read full review

Complete air conditioning system change. They were quick and professional. I have confidence in there work and recommend them.

Alexis did a wonderful job. I have been living in my home for 22 years. My bedrooms have been extremely hot. Alexis fixed everything. The vents were all pointing the wrong way. I have had so many technicians over the years come in and they never figured out the root of the problem. As soon as he did the first room,… Read full review

Had a great service visit today. Seth was very helpful and figured out our issue quickly and efficiently.

Best serviceperson. Quick and thorough

Excellent service.

This was such a small job but did it happily. We couldn’t get the shower-head loosened and he did it quickly and cheerfully! Many thanks.

Technician was courteous and helpful

Jose the electrician was phenomenal. Thorough and got us squared away in a professional manner.

Peyton was very informative and thorough. Highly recommend his services.

Very good customer service!!! Jacob Hensley, our tech, was on time and very professional and knowledgeable.

Jose was able to solve our electrical problems.

CJ was very professional and got the job done in a very short time. Thank you for hiring people like CJ and take pride in their work.

Arrived on time and promptly performed maintenance routines. Great job!

Jose & Justice explained everything. Was very professional.

Very good service

David was prompt and professional in his service and recommendations.

Seth is the best! Expert at his job, so polite He showed me how the unit works, changed out the filter, informed me of all the things that were good and some things that may need to be done in the near future. Very professional and yet treats you like family! Highly recommend him!

Michael was great! Really appreciate his feedback and candor.

He was very professional and thorough. And very kind. I would highly recommend Korey for any plumbing needs

Justice was a pro! Kept me informed as he did his review of my plumbing and assured I understood.

Jose was great! Walked me through the electrical inspection

Jose inspected and recommended upgrades to the electrical systems. I would recommend Jose for any advice for home safety!

Zakary was here for our semi-annual maintenance; he was very professional and courteous, showed up when he said he would, was very thorough but quick and did not try to sell me anything.

He was on time and very knowledgeable. He also took the time to explain things thoroughly and professionally. Awesome job!!

Service was great. Mark Hawk, was very polite, professional and explained everything to me. Showed me pictures of concern and will email me a list of what was discussed.

As always helpful, informative and awesome.

Very responsive and excellent service!

Great guys, showed up on time got right to work all this easily convinced me I should setup the yearly maintenance and keep my ac unit in great working order.

Excellent service. Great technician. Very professional. Customer focused I .

Mr. Anthony demonstrated his extensive knowledge and professionalism throughout the interaction. He patiently explained the intricate details of the system's operation and the specific tasks he would undertake. Furthermore, he provided valuable insights into the maintenance services required to ensure the optimal performance of our furnace.

Service techs are always professional, knowledgeable, friendly and take time to explain what they are doing and issues they see. In addition to service techs, the office support when you call in is professional and service oriented.

October 24, 2024 Another 5-star service visit from Willard, this time with Marco G. Marco was prompt, professional and polite like all Willard's people seem to be. Marco came yesterday for our fall heating system check and to check on our thermostat which started acting up last week. He found a bad connector on… Read full review

Bi- annual system check up

On time and answered related questions to the service protection plan offered C J did a awesome job - showed photos of items checked, etc

Good job well done thank you

Jose, the electrician was great! Prompt, courteous, thorough and detailed explanations and pricing.

Jose Ramirez is a true professional. Glad he came by to service the AC and give me a view of what to expect down the road. Willard only hires the best.

Technician arrived on time and thoroughly checked system and made recommendations to improve quality of air environment and reliability.

I thought I was having an issue with one of our AC units, so o called Willard around noon. The technician was there by 3 and diagnosed the issue right away. Turns out I was interpreting it incorrectly. I was impressed with his knowledge and professionalism.

Peyton Arnold was prompt and did a great job.

Problem with the ac/heating unit was quickly diagnosed and repaired by polite technicians. Can't ask for more.

Each tech who has serviced us is great! They check our equipment twice a year. All of Willard's staff is so friendly!

excellent service, same day

Great service. Thanks

Just had a couple of things added to my A/C looks great. Love them friendly and professional. Tony Bassinger was very knowledgeable and professional I would not use any one else.

Great service. Very professional and courteous team!

Kevin Brown was terrific. Extremely helpful and informative, everything was taken care of in a smooth and easy process.

Emorrick Hickey came out ona second call to unplug the drains from our attic air conditioners. He stuck to his work and got the job done, which a previous technician had failed to accomplish. I thought Emorrick was great!

Very knowledgeable and profes sional,great attitude and enjoyed the conversations about the inspection

Adam came out and serviced our a/c, he did a great job. Everything was very easy.

Every thing went well for the tuneup and price with every turn ive trusted Willard!! Thanks for making this very high tempature climate sustainable comfortable and affordable.. membership confident!!! Jd Tucker june 2024 91* at 1pm Texas heat 🥹

Jake was awesome! He’s very knowledgeable and was able to diagnose the issue with the AC system right away and explained the options very well. I’ve used Willard Heating & Air for many years and they are a top notch company!

Matt was great today and took care of my plumbing needs😊

Very professional, very kind, took care of all business needs.

Great Company, great service from very capable technicians.

Kevin was able to service the unit and he was very professional.

Great service 😍 Thank you!

Emmorick took the time to inspection my unit thoroughly. He was great!

Willard is always on time and professional. I highly recommend them for HVAC repair and service. Peyton was very polite and walked through all my options.

Kenny G. was very polite, agreeable and very friendly. He capably addressed my needs and wishes. Made my place better to live in.

Great Job

The technician did an excellent job with my heating and cooling system. He went over and above with his work.

Bryan did a great job inspecting our 35 plus year old home. Over the years we have made some major upgrades including the plumbing with new shutoffs on a majority of the new sinks. Bryan also noted our garbage disposal was 9 years old and we discussed options available. Water heater had been replaced 2022 after major water leak.

Great service by Tyler Meier. Listens well. Respectful and responsive.

Our tech went out of his way to complete a thorough inspection and helped point out important issues that might arise.

Incredibly helpful and responsive! I highly recommend

Honest and always reliable service

Very Good .

Jesse Calzada is awesome! He was so helpful, so friendly, so professional and answered all of my questions! Especially with the items he recommended fixing. I will definitely request him for spring service. He made up for the mess that happened regarding original scheduling. Really appreciated it.

We believe our equipment is in good hands.

Payton was an Awesome Hvac tech. Very detailed in his work and provided me options for future service and repairs!

Joel was incredibly helpful with my service call today. He explained everything when I had questions and was incredibly kind and a delight to work with. You can tell he was knowledgeable and cares about making sure everything worked properly for me as a customer, which I really appreciated. If the rest of your staff… Read full review

Tim W. Came to do our winter service call and tuneup. He was very professional. Excellent and responsive to our needs. He did a great job. Thanks again Tim. Catherine and JIM Abel.

Cesar Garcia is very knowledgeable and took time to explain what is going on with our system. Would highly recommend.

Cesar did a thorough job on our heater maintenance check. He was professional and explained everything he did.

Great service! Bryan K. was very professional and did a great job!

So kind and thorough.

Ivan was on time, very knowledgeable and professional. Outstanding customer service. Thank you!

Very friendly

Willard is great! Always professional, easy to schedule, arrive on time and do thorough inspections for regular maintenance.

On time, polite, and completed heater services. After inspection and installation of new filter he turned on heat on to make sure system was operating properly and at set temperature.

I have used Willard Heating, Cooling, Plumbing for years. Excellent service always. I always ask for Patrick Mansfield. He is excellent, a five star for sure, and very detailed in his service.

Patrick was through in his inspection and explanation of all facets of my heating system:

I am very happy with the service I have received from Willard Heating and Air! They are always fast, professional, friendly, and reliable. Patrick M did my fall inspection and discovered that my condenser needed repairs. He was very thorough and explained the test results and his recommendations. Patrick had the… Read full review

Rudy was excellent, knowledgeable and thorough.

Good experience. Tyler was excellent. Very professional.

The team did a great job on the install. They went out of their way to meet me when other HVAC companies wouldn't even return my phone calls. I highly recommend them.

Eric, was very through in his check up of our system making sure there is no gas leak and carbon monoxide present. He showed all the pictures during his inspection.

The service tech, Desmond, came to my home to work on my new system that was installed by Willard. He was professional, competent and respected my home. He identified the issue quickly (it was incorrect wiring), explained it perfectly, fixed it and was on his way. These guys aren’t the cheapest, but they stand… Read full review

Carlos was excellent! So professional, knowledgeable & thoughtful. Totally happy with the job done.

Chris Dybvig was very professional, knowledgeable and provided excellent customer service!

They were very nice, friendly and took the time to explain what they were doing and answered any questions that I had.

We were satisfied w the work, but the cost of chemical cleaning the 4 towers at $1588 seemed overpriced.

Carlos Rivera is the best! He is very professional and thorough. I will remain a Willard customer because of my experience with Carlos.

Patrick was very professional and nice!

Great service Prompt time Great technician Polite, knowledgeable, thorough

Basically they are overcharging there customers not by a little either. There service contracts are not for anything but to sell you more products. I had used them on two house and installed 2 new units. There is way to many companies out there doing the right thing. They are diddert since there sell out. Be over… Read full review

Patrick was one time and great to work with. He explained our options and what needed to be done in a way that I could understand. Highly recommend.

Jose came out to install a UV sanitizing filter. What a difference it makes! I am also going to have one installed on my other HVAC unit! Jose also performed some maintenance that was long overdue, saving me having to make another appointment. I felt very taken care of, by him, and the scheduling staff. I’ve been a… Read full review

Bryan did an excellent job

Highly recommended. Brandon E. came out for an inspection. Prompt, professional, and knowledgeable.

First off, we appreciate that this company has 24 hr customer service. I made a late night/early morning call to their after-hours, U.S.-based customer service line to report water dripping from our ceiling. The customer service rep who answered my frantic phone call at 3:00AM was very helpful and ensured that a… Read full review

Pat did a great job .

Bryan was amazing. Professional and came out to troubleshoot the same day we called.

This is to let the company know what an excellent technician Eric Hilton is! He made our year 😀 Eric really knows his stuff. Eric is very professional, friendly, patient, and he didn't leave us with a mess to clean up. Of course he got us cooling again but, it's the knowledge that he's given us to help with the… Read full review

I HIGHLY recommend Willard to any prospective customer. Three years ago they installed a new AC system for me and everything was great. Flash forward to today and there were a couple of system issues that developed to which we discussed the remedies. Not only did they repair those system issues, but they also… Read full review

We were suffering from our upstairs AC unit not working and we didn't know what to do about it on a Sunday, and sure enough we were happy to know that Willard does servicing on Sundays. Then we called asap and they sent out Brandon, a technician, who came out and did a thorough check and inspection. He was… Read full review

Just had my AC unit serviced. Eric was here on time and I was given plenty of notice on his upcoming arrival. Eric was efficient and very professional. He was knowledgeable and genuinely personable. Willard has been my AC company for years. Local and awesome. Thank you!