How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for HVAC system maintenance
Clear ✕All 476 Google reviews tagged “HVAC system maintenance” · showing 40
Total up sell! AC was not cooling. Tech arrived did a few checks stated the compressor was bad and needs to be replaced! But because the age of the system parts not available and on back order! Next step would be to change system out! Not once did they check the capacitor! I had an extra capacitor and changed it…
For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.…
We hired Willard for plumbing because they treated us right the last 4 years with our AC. Brandan was the plumber and he had one of those Mondays we all encounter. Nonetheless, he got through it and we did, too. Great company with greater technicians! Thanks, Brandan and Thanks, Amanda for setting it up! 5 🌟
Jose from Electrical came out and service some plugs I was having an issue with! Johnathan from HVAC came out and serviced the unit, Everything was stellar. Highly recommend! Thanks Johnathan!
Wayne was awesome and wonderfully nice.
Peyton was awesome! He did a great job. Not only did he get the job done quickly but it was done right. He even went the extra mile to make sure everything was working properly. Wish we could have him come out anytime we need Willard.
Lizzy was friendly. Explained everything during the process. Was very thorough and friendly. Made me feel comfortable and was never rushed, pushy or aggressive. Really appreciated that. From the wife
They are so great. Always take great care of me and my home.
Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.
D. Harris was professional, very informative, with clear details & resourceful information pertaining to today's services and concerns. Thanks
It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.…
Friendly, professional, efficient.
Devin arrived on time. He was very polite and thoroughly equipped to do his job. This appointment was an annual inspection of our air conditioning system. Devin was very thorough, and offered suggestions on improving our air quality and compressor efficiency.
Great job! I will definitely request to have James come back to service out HVAC! They can add him as my preferred tech! Thank you James!
Checked out my system, explained how to keep it clean.
Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had…
CJ was very professional & helpful. Explained work clearly. Much appreciated. Thanks
He was very nice, professional and the service got done quickly. I would highly recommend!
Jimmy did a fantastic job on performing my spring HVAC maintenance. He was very thorough on reviewing everything with me.
Very professional, courteous, and serious about his work!👍. Peyton used all the time I needed👍. Top rated, Excellent tech !🦅🇺🇸🎚
The entire team that handled my two full system HVAC installs were great. Absolutely great work by excellent people
Peyton Arnold was great and came after hours, he gave 5 star service. He’s terrific. Thanks a bunch.
Payton is a 5 star employee.
Special thanks to Peyton, great technician, friendly, courteous, found AC compressor problem snd fixed
Great service! Very polite service tech.
I've been using Willard Heating, Cooling, & Plumbing for a while now and I always receive excellent service! My technician, CJ Mason, was very knowledgeable, helpful, and professional. He did an extraordinary job. I would recommend Willard to anyone.
Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!
Peyton was very knowledgeable and helpful.
Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!
Zack completed the spring maintenance check on my HVAC unit today. Very friendly and professional. He arrived on time and completed the maintenance in a timely manner.
Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.
Lizzie did a very good job. She seems very knowledgeable.
Great service tech was amazing took the time to explain me everything how to maintain the system
Hunter was very friendly and professional. He completed my service efficiently and covered options to improve the HVAC system.
Purchase and installation were a breeze! Very professional and prompt. However. To get the maintenance requires setting aside a full day, waiting for the call notifying they are 30-45 minutes out.
Peyton was outstanding. He was professional, very knowledgeable and friendly. He was also very good at explaining the problem and solution, and even provided photos of problems he found. Once I approved the cost and time range of the fixes. He went right to work and fixed all the problems within the timeframe . I…
Peyton was amazing, on time and explained everything.
I had both winter and summer unit service today. They came on time and were very professional and very polite. I had a small dog in my home and they were very nice to him. They gave stellar service, and I will be using them again in the future. Julio was ver nice and professional.
Outstanding service! Sal performed all requested task and kept me informed along the way. He and his helper Jerrance were very professional and considerate while in our home. Willard has been our go to anytime we have a issue or need maintenance. With over 5 years of doing business with them, I have always valued…
Lee was excellent this time and the last. Called prior to arrival. Looked over everything closely and expeditiously. I would recommend Lee and Willard to anyone with home maintenance needs
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
