How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for HVAC system repair
Clear ✕All 237 Google reviews tagged “HVAC system repair” · showing 20
For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.…
Jose is great!!!!
Arin come and checked our unit today and did a fine job as he always does.
Willard has angels working for them! 2 days in July with the AC crapped out, and then Wayne showed up to save the day... and summer. Wayne immediately figured out that the start capacitor for the compressor had died, and he replaced that and could've been on his way. Did he stop there? Absolutely not! He then, even…
Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.
It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.…
Jimmy is awesome. Very cool guy that took his time to diagnose the issue and was able to fix the problem! It sounded like a complex wiring issue that must require some serious knowledge and experience. I was very impressed and grateful. Thank you!
Checked out my system, explained how to keep it clean.
ABEL listened to my concerns and checked the system. He was very nice and professional. I feel like he addressed my issues and fixed them.
Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had…
Jose was great at answering any questions while here giving a quote for electrical. Very nice and pleasant gentleman.
Carlos was great very knowledgeable would like him to come back for my next visit
Eli Mayfield was very knowledgeable and considerate! Would highly recommend! System is ready for the heat!
Mr Wippler was very knowledgeable and professional. Also let me know what he was doing as he was doing it.
Peyton was great- very thorough, on time and explained everything.
Clinton did an outstanding job.
Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!
Tyler did an excellent job! Very meticulous with explaining everything he did to our units.
Peyton was very knowledgeable and helpful.
Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
