Willard Heating, Cooling, & Plumbing

For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.… Read full review

Jose is great!!!!

Arin come and checked our unit today and did a fine job as he always does.

Willard has angels working for them! 2 days in July with the AC crapped out, and then Wayne showed up to save the day... and summer. Wayne immediately figured out that the start capacitor for the compressor had died, and he replaced that and could've been on his way. Did he stop there? Absolutely not! He then, even… Read full review

Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.

It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.… Read full review

Jimmy is awesome. Very cool guy that took his time to diagnose the issue and was able to fix the problem! It sounded like a complex wiring issue that must require some serious knowledge and experience. I was very impressed and grateful. Thank you!

Checked out my system, explained how to keep it clean.

ABEL listened to my concerns and checked the system. He was very nice and professional. I feel like he addressed my issues and fixed them.

Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had… Read full review

Jose was great at answering any questions while here giving a quote for electrical. Very nice and pleasant gentleman.

Carlos was great very knowledgeable would like him to come back for my next visit

Eli Mayfield was very knowledgeable and considerate! Would highly recommend! System is ready for the heat!

Mr Wippler was very knowledgeable and professional. Also let me know what he was doing as he was doing it.

Peyton was great- very thorough, on time and explained everything.

Clinton did an outstanding job.

Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!

Tyler did an excellent job! Very meticulous with explaining everything he did to our units.

Peyton was very knowledgeable and helpful.

Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!

Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.

Sam did a great job. On time. Re diagnosed problem and repaired quickly.

I called the company and within a few hours Peyton was here. He was very knowledgeable and had our heater running in minutes.

Good experience! Lee worked hard, was very clean and friendly! Went above and beyond!

Kaylie G was excellent in diagnosing the issue and quickly addressing it. She was courteous and explained the issue clearly. She solved the issue

Great service from Brandon Nichols and his team

Great technicians , mature, and personable

After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this… Read full review

We have used this company for our AC maintenance for several years. Our tech is punctual, extremely knowledgeable, thorough and respectful of people and their property. I would definitely recommend him.

Nice guy,perfashional

We got excellent service from Mark today. He was very professional, extremely knowledgeable, and explained our air conditioning issues. We now have a cool comfortable house again. Very good service and very pleased with Mark. I never make any reviews before and dont have google acct, so i used my son’s account.… Read full review

The personnel from Willard made a bad experience almost seem pleasant. They were professional and very courteous.

Mark Hawk was a great technician. Let me know step by step of what he was doing.

The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we… Read full review

Leo, Eric, ivan Great job, professional, courteous, cheerful, clean and quick. Made me happy we chose Willard.

We got great service from Willard. Kaylie Grandell was the technician sent to us. She was very professional, extremely knowledgeable, and addressed our air conditioning issue. We now have a comfortable cool home again. We also have a leak in our hot water heater and she has worked very hard to get us a great price… Read full review

Great service

Lizzy was very knowledgeable,polite and extremely helpful. Your company made a wise decision hiring her and allowing her to represent your company. Will recommend your company based on this experience. I’m a large market commercial insurance agent and I will gladly refer my customers to Willard based solely upon this experience.

Mark is excellent! He even took the time to help us set up the Trane app on our phone! Highly recommend!

CJ was an excellent technician, he was neat, knew his job and the repair was done right and fast. I was amazed the CJ showed up so fast on Sunday. I would recommend this company to my friends and family.

Our Air Conditioner stopped working. The Willard tech arrived the same day, diagnosed the problem, and repaired it as rapidly as he could get replacement parts.

Technician kaylie was fast, friendly and professional! Thanks a bunch

STAY AWAY FROM THEM!!!! They came to our house to fix a room that was hotter than the rest of the house. They charged us over 5,000.00 and said the issue was fixed. It didn't correct the issue so they came back and told us it would be another 14,000.00 to fix the problem. I had a man from our neighborhood… Read full review

We had to make that dreaded Sunday evening call after the blower went out on our AC. Luckily, Peyton was available and came out and provided excellent customer service. Peyton found the issue and provided the estimate in a quick and timely manner. Great service, impressed with how fast he arrived and his knowledge and thoroughness of the system.

Great service

Came out at 6p because our ac was totally out and left at 9p. Another place said the earliest they could get out was 2 days later. Price was reasonable and very happy with service. Thank you!

Danny B was great, not only did he diag and solve our problem quickly but was very informative on how to take care of our system better.

Did exactly what they said they would. Arrived on time, kept me informed.

This was by far the worst experience I have ever had with an HVAC company. They came out three separate times in just two days, and every single time gave me a different (and wrong) diagnostic. The first visit wasn’t even done by a real technician, and when two different techs came out the next day, instead of… Read full review

A/C is working perfectly! My a/c had been shutting off for hours at a time and being August, it was hot 🥵. Zack and Seth came out and replaced a broken part. Everything is working amazing now! Thank you 😊

The technician Jacob Henley was very kind to remove a dead snake from my outside unit. He went above and beyond. He was very nice and polite.

Matt Summers always comes out and takes care of our air conditioning problems. He is the best young man to have in a situation like this. He’s professional he’s kind he thinks of the client. Five stars isn’t enough.

Mr Green is a very knowledgeable technician and did a very good job.

Nice young man. He explained everything very clearly.

Great service!

Sam and Seth were very knowledgeable and courteous.

Fast appointment time. Technician was great.

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another… Read full review

Roy was a great technician! Couldn’t have asked for a better company. Honest and reliable.

We've had a membership with Willard for at least a few years. Every interaction has been fantastic! All our appointments have went well, no issues with getting the right repair or with repairs being fairly priced. Our most recent service from Jacob is just one of the great examples of what to expect!

You want Mark Hawk, trust me. Called for service yesterday and Mark was able to get here by 10:30am today so I’m already happy with the speediness. We were experiencing issues with the AC and humidity as it seemed like our AC was just not working. Well of course today everything looks good while Mark is here but we… Read full review

CJ did a great job. Knowledgeable, quick to identify issues and fast to correct. Was in and out in no time.

Jose Lopez did an excellent job!!! I like this guy! He is so friendly and easy to talk to. He understands me. Good job Jose!!!

Knowledgeable, friendly, customer oriented.

Jacob Hensley did a great job! He was friendly, informative and knows his stuff. Many thanks Jacob for your professionalism!

Zackery was prompt and knowledgeable about the problems encountered so his repair was done very quickly and explained what caused the issue . Very thorough and efficient.

Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he… Read full review

Roy was amazing in assessing our unit and giving us the best path forward. Willard was great, and went above and beyond to do a great job.

Had a great service visit today. Seth was very helpful and figured out our issue quickly and efficiently.

Our technician Patrick Mansfield did a wonderful job servicing our unit. He was thorough, explained everything in detail and made sure i knew what he was doing. He wore shoe booties every time he came in the house and remembered to lock the outside gate back when he left. He also took pictures of everything he did… Read full review

Seth Green did a great job installing a new damper motor. Very knowledgeable.

Anthony Montez came out and he was awesome

Again Willard comes thru with fast and great service. I called today and they came today to repair. Our a:c and furnace was replaced 3 1/2 yrs ago by Willard and they are great! The tech today was David Romero did great and also have an estimate to clear our dryer vent. Thank so much!

Zakary was here for our semi-annual maintenance; he was very professional and courteous, showed up when he said he would, was very thorough but quick and did not try to sell me anything.

Roy came came for our HVAC maintenance. He was here in a timely manner and was very professional. We had issues with both our AC units and heaters. He was able to get them both running again. Later on, he contacted me to ask if everything was working fine and told me to reach out if needed.

Tech very responsive and efficient. Thank you.

Very knowledgeable on the system and what it would take to completely replace the system with no issues

Great guys, showed up on time got right to work all this easily convinced me I should setup the yearly maintenance and keep my ac unit in great working order.

The technician , Angel, was very knowledgeable. The work he and his partner completed looks great.

Bryan C. was very professional and relatable. He took pictures and explained exactly what he was talking about. He was great!

Willard always treats us fairly and is quick to schedule. C.J. was very professional and friendly. We appreciate their and his help.

We wouldn't use anybody but Willard!

Roy was very thorough and explained his work with pictures and waited till the AC was working before he left. He took time to diagnose and found the problem. He gave us detailed instructions on the future care of our unit to give us maximum life out of our system. Thank you for good customer service.

Reliable, knowledgeable and friendly service - thank you, Jose!

We pay for their annual maintenance plan. AC stopped cooling at 5pm on a 100-degree Wednesday in August. I called at 6. They were home at 7:15 and it was fixed at 7:45. Texh showed me the issue, fixed it and was very polite. Very grateful that this company in here in DFW.

Daniel was professional, worked efficiently. He had great people skills too. I trusted him to manage the repair. We have had problems that were under warranty-no fault of Willard. Each technician that has come has been honest, professional, worked efficiently, and thoroughly explained what they were doing and why.

Repair person was very knowledgeable and precise, very friendly and professional. Went straight to problem and resolved it. He also pointed out all other noticeable issues with suggestions. Very pleased with his service.

Emorrick was right on time, extremely professional, answered my questions and solved the problem. He’s a true asset for Willard’s.

Service technician Daniel Munoz came out and performed our bi-annual maintenance tuneup. He was very professional. on time and provided some helpful tips to keep the system running efficiently. He checked everything thoroughly and we would surely use him again.

Daniel quickly determined what was wrong with the AC, we were back up and running in no time!

Willard is always on time and professional. I highly recommend them for HVAC repair and service. Peyton was very polite and walked through all my options.

Bryan did a great job inspecting our 35 plus year old home. Over the years we have made some major upgrades including the plumbing with new shutoffs on a majority of the new sinks. Bryan also noted our garbage disposal was 9 years old and we discussed options available. Water heater had been replaced 2022 after major water leak.

Korey is a great guy. Always professional and explains everything in detail.

Great service

So grateful n happy!!! Both of them did a wonderful job installing a new Trane 3 tons Deluxe Unit!!! Theirs knowledge n care always impressed me!!! Thank You !!!

Incredibly helpful and responsive! I highly recommend

Tyler was here to replace an expensive part on our outdoor unit. So grateful he took the time to work with Trane and research our system and discover we were still covered under the warranty. We should be good to go for the summer.

Trustworthy and honest and professional and that is about the best you can say about a company! I will use again.

Honest and always reliable service

Omar, was great

Showed up early and explained needed repair Professional and honest about needed repairs

Jairo was awesome and he communicated along the way. He did a great job and identified problem that last two technicians misdiagnosed. Their diagnosis resulted in us paying for expensive solutions that did not address or solve the problem.

Found the problem quickly and waiting on the repair when the parts get in to resolve the problem

The team did a great job on the install. They went out of their way to meet me when other HVAC companies wouldn't even return my phone calls. I highly recommend them.

Great work as always and the techs today were very professional and answered all of my questions.

Eric Huffman was Very kind and professional. Very Very informative. Explained everything .

Korey is helpful in providing info on the subscription based services. I think I will sign up. Emorrick is an outstanding technician!

Carlos Revera is fantastic. He explained everything and answered my questions

Carlos Rivera was fantastic. Educational, honest, kind, an all-around professional. I’m happy to have signed up for a maintenance membership and will definitely be using Willard’s services in the future.

Rylee was very thorough and resolved our issue quickly! Wonderful service!

Multiple visits by the Willard team. Whether a new install or service, my experience has been excellent. Techs are very strong.

Bobby sent out Carlos to work on our AC system. Carlos was very professional and did a wonderful job. He was prompt, kept us updated on arrival time, and got us up and running quickly. I would highly recommend!

Sebastian did a great job on installed my return duct and grill. Thank you!

Carlos Rivera is the best! He is very professional and thorough. I will remain a Willard customer because of my experience with Carlos.

Chuck knows his stuff!

My AC had stopped working in this 105 degree heat. I called the Willard Company at 6am, spoke to a real person, and by 7:15 I received a call to schedule a visit. Lead technician Richard showed up on time and was very pleasant and knowledgeable. He ran diagnostic tests; everything checked out fine. The unit was… Read full review

Very professional! Patrick explained the work with great detail that was easy to understand. I am very happy and pleased with Willard as a whole! I would definitely recommend!

Omar came out to fix our air conditioning. HE IS THE BEST IN DFW GUARANTEED. THATS OUR GUY

Timely service response for my AC problem. Jacob Maitland andwered all my questions and fixed the issue. Have used Willard AC previously and have been satisfied each time which is why I continue to be a customer.

Korey Noel was very knowledgeable and courteous. I also appreciate his upbeat and positive attitude. Because the gate was broken, he repeatedly had to go through the house, but did not complain about having to put on shoe covers. He obviously knows the technology and engineering behind the air conditioning units… Read full review

Emorrick Hickey came out on an emergency call found the problem and fixed it - AC is working great now! Thank you!

Carlos Rivera was prompt, courteous and informative in explaining the issues and repair.

Great service Prompt time Great technician Polite, knowledgeable, thorough

Basically they are overcharging there customers not by a little either. There service contracts are not for anything but to sell you more products. I had used them on two house and installed 2 new units. There is way to many companies out there doing the right thing. They are diddert since there sell out. Be over… Read full review

Great experience, Rylee is one of the best.

Very knowledgeable and polite. Repaired wiring quickly and correctly. Explained repairs and showed pics of repair

Emorrick was friendly and punctual. He got my A/C fixed in no time. I appreciated him so much.

AC stopped working in TX heat! Willard got us scheduled within 12 hrs of calling and Korey showed up early and quickly replaced broken capacitor. 5 stars!!! Thank-you, Korey!!!!

Korey, our technician, was incredibly responsive and professional. Great service from him, highly recommend the service.

Pat did a great job .

We’ve been with Willard for 20 years. They have always taken good care of us.

I HIGHLY recommend Willard to any prospective customer. Three years ago they installed a new AC system for me and everything was great. Flash forward to today and there were a couple of system issues that developed to which we discussed the remedies. Not only did they repair those system issues, but they also… Read full review

Omar is the best! Always professional and knows what he is doing. Does a great job of explaining the problem and offering the best solution. He is our go to guy.

Johnny was amazing he came out and told us our options and got us set up to have a new unit installed tomorrow!

Very professional and helpful

Think the price for motor was a little high. The motor online was cheaper if I want to do it myself

Very honest with what he was doing. Very polite.

Omar was on time, very informative, and professional!

Fast, efficient, and polite

Desmond is a scholar and a gentleman who saved us from a sweltering Saturday night!

The technician Desmond was awesome, professional, knowledgeable, and timely with the job at hand. Thank You.

Jakob Maitland was very concerned with the fact that we had been without ac all weekend and it was a hot one. The last Co. we had out only wanted to sell us a new unit at 15,000.00 was not even interested in the fact that we could not afford one at this time. Thank you Willard Air for your help in this matter. You have my recommendations from now on.

Jakob was very professional, on time and took care of my a/c issues very quickly. I am very happy with the service

Robert diagnosed the problem quickly and was understanding when it came to working with our warranty company.

I returned from vacation to find my AC unit not working. My house was a miserable 97 degrees. I called Willard and they were able to get an appointment scheduled that evening. Within three hours of returning home, my unit was fixed and cooling. Great customer service all the way around!

If I could give them a 10, I would. I have been without air for 9 days, called this company and they came out the same day. All stars ⭐️ in my opinion.

Patrick H. was extremely professional and courteous. Above all, appreciated his ability to communicate to us what exactly was wrong with our “temperamental” a/c system. Plus he cleaned up after himself! A+

Broc, Chris, Andrew did an amazing job getting my family up and running. Professional, competitive, quick, friendly, reliable(do what they say), and will help break down options that work for you. Very thankful for their hard work and professionalism.

Technician Payton Arnold was very professional and nice. He took time to diagnose my AC problem and making sure the unit was fixed before he left.

Omar took all the time and patience to describe the problems and each solution for my AC. He was very detailed with each process to breakdown the unit, find the problem and apply the solution. Five Star Tech!

Korey was very professional and knowledgeable. He helped me to understand the issue with the AC and set up an additional electrical service repair.

Joel was great. He took time to explain everything and even went the extra mile in our opinion to make sure our system was cooling properly. Highly recommend Willard and their team!

Corey came out and checked out my hvac unit. After determining everything was running fine he didnt even charge me! Thanks! I will definitely call Willard next time I have a problem.

Very professional and friendly.

My technician Patrick Mansfield was on time and diligent. He immediately identify the issue with the HVAC system and completed the repair in a timely manner. Patrick was professional and helpful at explaining the issue with the HVAC system.

Joel is awesome will highly recommend to friends, family and neighbors

Michael got to our house quickly, was extremely professional and explained things thoroughly. Great guy! Willard always has good people. And the owners are second generation.

Omar was awesome!

Very professional and efficient. I was told everything upfront from the issues and what it would take to fix them. Prices are reasonably adjusted to today's economy. Will continue to use again.

Patrick and Emorrick were great!

Gave detailed explanation of what they needed to do to fix the issues and then after the repairs answered all my questions with understandable explanations. Patrick M and Emmorrick were excellent- great attitudes, professional , wore their shoe protectors in the house and cleaned up after their repairs were finished!

Omar was awesome!

Excellent service, excellent technicians!

Accomplished work as stated, very professional!

Replaced receiver an controller in ceiling fan

Korey provided excellent service was on time and explained the issue in a way I could understand. I signed up for the maintenance program and feel safe in doing so knowing Willards standard of service. This is our 3rd time calling them and always an easy experience from the service rep to the on-site technician.

Donald was very polite and knowledgeable. He explained the cost options to repair or replace my system, so I could make the best decision for me. I would definitely recommend him to anyone who needs HVAC assistance.

On-time, friendly and professional.

Juan and Michael arrived early, were very courteous, worked efficiently, cleaned the work area, and explained everything thoroughly. I would highly recommend!

Omar was excellent. He knows his stuff and you can tell he cares about his clients. Also, my dogs loved him!

Edgar was very knowledgeable and professional. We had an issue with one of the furnace units. He quickly found the cause of the issue and fixed it while he was doing our annual heat check up.

Good repair Heating properly now

Patrick found the issue that was causing a breaker to trip when stage 2 heat was activated. The breaker is 30 amps and the unit is 60 amps. Seems like something the installation should have known to check for.

Installed a new unit in July, and it stopped working after the electricity in our neighborhood went down for about 30 seconds. When the electricity came back up, the thermostat wouldn’t turn back on. Since it’s a smart thermo, I couldn’t try any of the old things we used to be able to try BEFORE we called a… Read full review

Kyle was very courteous and knowledgeable. Thank you!

My air conditioner stopped working. While researching repair companies online, I found Willard Heating & Air to have excellent customer reviews. My technician Jason Tyler, provided exceptional service. He was very knowledgeable, friendly, & curious. Highly recommended!!

Brandon Evick was very thorough, transparent, honest, and informative. Helped educate me as a homeowner as to what he was doing, inspecting, showing me results good/bad, and easy to work with. Would recommend him to friends and family.

Great team and good communication

Fixed ac

Allister was my tech. A+ Great Job!

Payton was professional and very helpful in getting my system repaired after a replacement part was missed on last service.

Out tech Omar came quickly on a Saturday to deal with an A/C condenser overflow. He is very knowledgeable and explained the system and what he would do to fix it. He also pointed out several areas for improvement in our hvac system. We are very happy with Willard and Omar.

Tech arrived with advanced notice. Promptly went about searching for solution to why cooling was not performing. Solved the loose wire issue within half hour. Good response and courteous.

Patrick was our technician. He explained the issue and what needed to be repaired (very reasonably priced). He worked very efficiently and was very professional.

Randy has been a long time taking care of my HVAC systems. He was checking to see if my AC was working properly after possible leak. System checked out.

The tech easily assessed the problem quickly. Implemented the corrective action. System to this point is operating properly. Tech communicated well. I thank him for his service. This repair was to correct the repair made yesterday which was not done properly. Props to Corey today's tech.

Absolutely great customer service. Mark was really fantastic - he took the time to explain things carefully, was very patient and courteous, and demonstrated a very high level of professionalism and knowledge. It was a pleasure having them work on our home. We will not be using any other company for all our A/c and… Read full review

Donald Garner knows his work. Very knowledgeable and will take the time to explained the issues and even draw out on paper so I know what he is talking about. Very good to work with and I will be doing busines with him and referring him to family and friends.

Randy Jackson is AWESOME!! I wouldn’t trust anyone else with my units!

Desmond was here only a few minutes after I called to se why my thermostat was malfunctioning. He reprogrammed it and it was fixed in minutes. Always good, prompt service.

Great service

Replaced capacitor and installed relay switches and starters on both compressors

First time customer but was very happy with their service.

Great service

Excellent and very Professional. Highly recommend

Tech was pleasant and told me my problem but couldn’t tell me how much to fix. Process not respectful of my time by having technicians who aren’t empowered to quote cost of repair and having to schedule an additional service.

Very knowledgeable and thorough technician in Jacob. Thank you for not inflating the visit charge on a Sunday.

Don has been in the business for 37 years!!!! The guy had me fixed and house cooled within 45 minutes of being here! Would recommend!

You have a problem and need a actual professional not Someone learning on the job? call Willard GARNER JR DONAL by far one of the best in the business.

Willards was amazing - knowledgeable, professional and committed to fixing an HVAC problem in a home I had purchased. The problems were complicated - insufficient return air, poorly located air handler, etc and it took time to diagnose and come up with a remediation plan. Mark and Chris were consummate… Read full review

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