How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for HVAC system repair
Clear ✕All 237 Google reviews tagged “HVAC system repair” · showing 40
For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.…
Jose is great!!!!
Arin come and checked our unit today and did a fine job as he always does.
Willard has angels working for them! 2 days in July with the AC crapped out, and then Wayne showed up to save the day... and summer. Wayne immediately figured out that the start capacitor for the compressor had died, and he replaced that and could've been on his way. Did he stop there? Absolutely not! He then, even…
Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.
It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.…
Jimmy is awesome. Very cool guy that took his time to diagnose the issue and was able to fix the problem! It sounded like a complex wiring issue that must require some serious knowledge and experience. I was very impressed and grateful. Thank you!
Checked out my system, explained how to keep it clean.
ABEL listened to my concerns and checked the system. He was very nice and professional. I feel like he addressed my issues and fixed them.
Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had…
Jose was great at answering any questions while here giving a quote for electrical. Very nice and pleasant gentleman.
Carlos was great very knowledgeable would like him to come back for my next visit
Eli Mayfield was very knowledgeable and considerate! Would highly recommend! System is ready for the heat!
Mr Wippler was very knowledgeable and professional. Also let me know what he was doing as he was doing it.
Peyton was great- very thorough, on time and explained everything.
Clinton did an outstanding job.
Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!
Tyler did an excellent job! Very meticulous with explaining everything he did to our units.
Peyton was very knowledgeable and helpful.
Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!
Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.
Sam did a great job. On time. Re diagnosed problem and repaired quickly.
I called the company and within a few hours Peyton was here. He was very knowledgeable and had our heater running in minutes.
Good experience! Lee worked hard, was very clean and friendly! Went above and beyond!
Kaylie G was excellent in diagnosing the issue and quickly addressing it. She was courteous and explained the issue clearly. She solved the issue
Great service from Brandon Nichols and his team
Great technicians , mature, and personable
After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this…
We have used this company for our AC maintenance for several years. Our tech is punctual, extremely knowledgeable, thorough and respectful of people and their property. I would definitely recommend him.
Nice guy,perfashional
We got excellent service from Mark today. He was very professional, extremely knowledgeable, and explained our air conditioning issues. We now have a cool comfortable house again. Very good service and very pleased with Mark. I never make any reviews before and dont have google acct, so i used my son’s account.…
The personnel from Willard made a bad experience almost seem pleasant. They were professional and very courteous.
Mark Hawk was a great technician. Let me know step by step of what he was doing.
The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we…
Leo, Eric, ivan Great job, professional, courteous, cheerful, clean and quick. Made me happy we chose Willard.
We got great service from Willard. Kaylie Grandell was the technician sent to us. She was very professional, extremely knowledgeable, and addressed our air conditioning issue. We now have a comfortable cool home again. We also have a leak in our hot water heater and she has worked very hard to get us a great price…
Great service
Lizzy was very knowledgeable,polite and extremely helpful. Your company made a wise decision hiring her and allowing her to represent your company. Will recommend your company based on this experience. I’m a large market commercial insurance agent and I will gladly refer my customers to Willard based solely upon this experience.
Mark is excellent! He even took the time to help us set up the Trane app on our phone! Highly recommend!
CJ was an excellent technician, he was neat, knew his job and the repair was done right and fast. I was amazed the CJ showed up so fast on Sunday. I would recommend this company to my friends and family.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
